BBSI Salt Lake is hiring: Customer Service Coordinator in Salt Lake City

Shift: Monday - Friday 7:30 AM - 4 PM (some flexibility) 

Pay Rate: $18.50

Position Summary:The Customer Service Coordinator interacts with customers who contact the company to request fabrication or repair of Prosthetic & Orthotic device (s) request information (which may include placing orders, ETA of finished fabrication job, quotes, component recommendations, etc.), report problems or concerns, or other customer-related issues. Responsible for creating a high level of satisfaction for customers who contact the company. Each day lends itself to the opportunity to help others and create loyal customers. This position is critical to providing an exceptional experience to all customers to create repetitive business and brand loyalty. The position is fast pace demanding multi-tasking skills, prioritization, time management, and attention to detail to meet productivity requirements.

Responsibilities:

• Answered incoming calls and handled them courteously and professionally, regardless of the caller’s demeanor.
• Utilizes basic Customer Service Skills and performs one-to-one call resolutions.
• Verifies and updates customer information as necessary to maintain the accuracy of records.
• Gathers and enters order information, and provides information on product delivery times and cost estimates to set expectations.
• Knows the product lines and product families across all Business Units.
• Locates parts and materials numbers of products when the customer is not able to provide them.
• Basic troubleshooting on products and determining the appropriate next level of support.
• Gathers appropriate information from customers regarding problems and complaints, properly codes complaints, and directs to appropriate individuals for resolution in compliance with the FDA guidelines completing required forms and acting in good faith on behalf of the customers.
• Ability to learn medical terminology and communicate with Clinicians.
• Learned to proficiently navigate through SAP software, with emphasis on Sales and Distribution along with Production & Manufacturing.
• May act as a liaison between customer and company in expediting orders, providing resolutions, and communicating to provide exceptional customer service.
• Completes appropriate data entry and/or paperwork for the above activities
• Actively participates in group process improvement activities
• Meets expected productivity levels
• Provides exceptional customer service at all times

Qualifications:

• Minimum 2 years experience in a CS role with data entry accuracy
• Effective written and oral communication skills with emphasis on telephone skills
• Strong customer service skills with a customer-first attitude.
• Proficient with computer applications, i.e. file management, email, internet, etc.
• Proficient with SAP, Word, and Excel
• Able to effectively handle customer complaints.
• Resourceful. Customer-oriented. Organized and able to handle multiple priorities.
• Flexible; adaptable to change.
• Able to manage time.
• Ability to think outside the box and use critical thinking skills
• Capable of following departmental guidelines and company code of conduct.
• Able to work in a team environment.

Dress Code: Casual warehouse. Long pants, close-toed shoes