Ast Dir. Community Affairs

Since 1875, South Brooklyn Health has established its reputation for clinical excellence and culturally competent care. It has designations as a Certified Percutaneous Coronary Intervention (PCI) Center, an Advanced Primary Stroke Center, an accredited Baby-Friendly Hospital, a U.S. News & World Report high performing hospital. The hospital's staff is as diverse as the patients they serve. Interpreter services can be provided at any time of the day or night in over 130 languages.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

8:00 A.M - 4:00 P.M

Job Description

Purpose:

The CHW Program Manager (PM) will provide critical oversight for CHW Supervisors and CHWs at their designated facility. Within each facility, one or more CHW teams will provide care to patients to improve their health, strengthen their connection to primary care, and achieve patient-driven goals. Each team will be led by a CHW Supervisor. The PM will serve as the primary point of contact for CHW Supervisors who in turn are each responsible for 5-10 CHWs. The PM will meet regularly with each Supervisor to review program progress, provide coaching and mentoring, and identify issues for escalation to Chief of Ambulatory Care. The PM will also develop and strengthen relationships with community-based partners to improve referral processes for patients in need of community services. The PM will report directly to the Chief of Ambulatory Care and liaise with the Central Office Program Team responsible for Program Oversight.

Specific Duties and Responsibilities:

The Assistant Director Community Affairs is charged with and responsible for:
•Oversee a team of 3-5 CHW Supervisors across multiple disciplines which may include Adult Primary
Care, patients experiencing homelessness, and/or recently incarcerated patients
•Meet regularly with each Supervisor to review key program metrics including patient enrollment targets,
achievement of required patient goals, and achievement of patient-directed health goals.
•Meet regularly with the Central Office Program team to share program progress, identify training and
coaching needs, determine opportunities for improvements to the program model, and share
challenges and best practices
•Convene CHW Supervisors at a determined cadence to provide ongoing training, discuss patient and
CHW-specific challenges, and best practices to address
•Establish strong relationships with the clinical, patient support, and administrative teams at the facility
to ensure all CHWs and Supervisors are able to access needed patient supports
•Present program model, goals, design, and metrics to facility leadership and staff to promote program
buy-in; Field requests/questions from facility staff and respond or delegate to CHW Supervisors as
appropriate
•Escalate clinical and administrative challenges identified by the CHWs and CHW Supervisors to
Ambulatory Care leadership Work collaboratively to identify and implement solutions
•Serve as a liaison between facility leadership and the Central Office program team, escalating
significant or widespread challenges and issues as needed
•Work collaboratively with the Central Office Director of Training to ensure all training needs are met for
CHW Supervisors and CHWs
•Liaise with key community partners to ensure available community resources and processes to access
are clearly defined and disseminated to CHW Supervisors; Assist Supervisors in communicating
evolving resource availability and processes to CHWs
•Identify, initiate, manage, and foster trusted relationships with community organizations and local
stakeholders to integrate PHC activities with the local community
•Create focused community partnerships in line with PHC goals and the social, cultural, and linguistic
needs of the patient population
•Foster collaborations between PHC and community partners on particular patient needs to streamline
connection to services
•Provide technical assistance to community partners to implement referral workflows and technology
(e.g. NowPow)
•Review referral process and outcome performance across referral partners and facilitate quality
improvement activities with PHC staff and community partners as needed
•Continuously expand knowledge and understanding of community resources, services, and programs
by attending community meetings, health fairs, and community advisory committee meetings to
understand community issues or build relationships with community members.
•Occasionally attend CHW:CHW Supervisor 1:1 meetings and Case Conferences to assess and provide
feedback to CHW Supervisors
•Collaborate with the Data Analyst and other members of the Central Office program team to develop
reports and presentations with the goal of communicating program progress to internal/external
stakeholders
•Represent the Program at Facility meetings, events, and functions as needed

Minimum Qualifications
1. A Baccalaureate degree from an accredited college or university with a major in Social Science, Social Work, Public Health or related discipline and three (3) years of full-time, progressively responsible experience in the field of community relations, community organization, public health and/or social services in a public or private social or health agency; or
2. A satisfactory equivalent combination of training, education and/or experience. However, all candidates must have minimum of a four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting agency.

Department Preferences
1. Excellent communication and organization skills.
2. Good time management skills required
3. Exceptional customer service skills
4. Competence in Epic Cadence, EPACES, insurance portals
5. Ability to perform chart reviews as necessary

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs