ESET LLC
Inside Partner Account Manager II
ESET LLC, San Diego, California, United States, 92189
Inside Partner Account Manager II
Apply Locations San Diego
Time Type: Full Time
Posted on: Posted 29 Days Ago
Job Requisition ID: JR-04897
Summary
JOB PURPOSE: The Inside Partner Account Manager II is the primary point of contact between ESET and our reseller community.
GOALS and OBJECTIVES: • Provide a positive customer experience for ESET Channel Partners and end users while maintaining company goals and directives. • Prospect and develop additional business opportunities from existing customer base. • Interface with end users and Channel Partners via telephone and email to provide sales support. • Effectively communicate the benefits and value of ESET's Cybersecurity solutions to both new and existing end user/Channel Partner customers. • Meet or exceed department goals, which include sales revenue and end user/Partner account management.
DUTIES and RESPONSIBILITIES: • Achieve/exceed quota targets. • Interface with end users and channel partners via telephone and email to provide assistance and close business. • Provide consultation and advice to Channel Partners to support the partnership and drive revenue. • Investigate and resolve issues for Channel Partners. • Determine qualification of leads and represent ESET in negotiations on sales agreements with Channel Partners and end users. • Develop new business leads through various means, including cold calling. • Provide product literature, evaluation software, and lead referrals to channel partners. • Generate weekly reports and forecasts as needed for all in-progress and closed business. • Provide Pipeline forecast upon request (new sales and renewal opportunities). • Perform sales administrative tasks such as license modifications, reseller/end user record updates, etc. • Assist with training, onboarding, and mentorship for new members of the IPAM team. • Generate and present content (sales, process) in department meetings as required. • Compile, analyze, interpret, and present information about specific resellers, regions, and products that help provide key insights about an assigned region. • Provide backup support to sales team colleagues as needed/required by management. • Other duties as assigned.
Specific Daily Duties of IPAM II: • Use independent judgment to determine how to best perform job tasks and how to prioritize assigned work. • Complete all new leads and renewal opportunities as assigned. • Maintain accurate pipeline of business within assigned territory. • Process POs for new & renewal business from our resellers. • Create sales quotes for resellers and end user clients. • Contact all Managed Partners within assigned territory at least once per month to maintain a healthy reseller relationship. • Respond to voice mails per company policy. • Keep accurate notes in CRM of all relevant activities. • Issue NFR software as necessary according to ESET policy for all resellers’ clients within assigned territory. • Provide back up support to the Partner Account Manager. • Maintain accurate end user information for each reseller sale. • Attend all sales meetings and trainings as required.
KEY TECHNICAL SKILLS, KNOWLEDGE and QUALIFICATIONS: • 2-4 years B2B software sales experience. • Bachelor’s degree from accredited institution. • Prior Channel Sales experience. • Strong telephone and business communication skills. • Strong consultative selling, time management, and organization skills. • Ability to use expert judgment in recommending the ideal product solution based upon a prospect's security needs and existing or future network architecture. • Ability to use discretion in the management of multiple partners within a region who may be competitively positioned. • Ability to close business while achieving a high level of customer satisfaction. • Ability to maintain a high volume of inbound and outbound calls. • Professional, courteous attitude to reflect ESET's commitment to quality products and services. • Ability to multi-task while being detail-oriented. • Proficiency in Microsoft Office products. • Associate’s degree or equivalent professional experience. • Intermediate Level Sales Position.
Benefits
Health & Well-being
Cigna Medical Plan
Cigna Dental Plan
EyeMed Vision Plan
Reliance Standard Life Insurance
Reliance Standard Long Term Disability Plan
HealthJoy Employee Assistance Program
Cigna Supplemental Insurance
Lifestyle Spending Account
Bi-Weekly Meditation Series
On-site Gym and Shower Facilities
Family
Volunteer Day Off
Paid Time Off
Tuition Reimbursement
Birthing Parent Match
Pet Insurance
Office
Recreational Zone
Coffee & Snacks
Parking Benefit
Other
Benefit Hub - Discounts on travel, cars, electronics, etc.
401(k) retirement savings
ESET's Charitable Contributions Program
Referral Program
Primary Location:
San Diego
Additional Locations:
Time Type:
Full Time
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Apply Locations San Diego
Time Type: Full Time
Posted on: Posted 29 Days Ago
Job Requisition ID: JR-04897
Summary
JOB PURPOSE: The Inside Partner Account Manager II is the primary point of contact between ESET and our reseller community.
GOALS and OBJECTIVES: • Provide a positive customer experience for ESET Channel Partners and end users while maintaining company goals and directives. • Prospect and develop additional business opportunities from existing customer base. • Interface with end users and Channel Partners via telephone and email to provide sales support. • Effectively communicate the benefits and value of ESET's Cybersecurity solutions to both new and existing end user/Channel Partner customers. • Meet or exceed department goals, which include sales revenue and end user/Partner account management.
DUTIES and RESPONSIBILITIES: • Achieve/exceed quota targets. • Interface with end users and channel partners via telephone and email to provide assistance and close business. • Provide consultation and advice to Channel Partners to support the partnership and drive revenue. • Investigate and resolve issues for Channel Partners. • Determine qualification of leads and represent ESET in negotiations on sales agreements with Channel Partners and end users. • Develop new business leads through various means, including cold calling. • Provide product literature, evaluation software, and lead referrals to channel partners. • Generate weekly reports and forecasts as needed for all in-progress and closed business. • Provide Pipeline forecast upon request (new sales and renewal opportunities). • Perform sales administrative tasks such as license modifications, reseller/end user record updates, etc. • Assist with training, onboarding, and mentorship for new members of the IPAM team. • Generate and present content (sales, process) in department meetings as required. • Compile, analyze, interpret, and present information about specific resellers, regions, and products that help provide key insights about an assigned region. • Provide backup support to sales team colleagues as needed/required by management. • Other duties as assigned.
Specific Daily Duties of IPAM II: • Use independent judgment to determine how to best perform job tasks and how to prioritize assigned work. • Complete all new leads and renewal opportunities as assigned. • Maintain accurate pipeline of business within assigned territory. • Process POs for new & renewal business from our resellers. • Create sales quotes for resellers and end user clients. • Contact all Managed Partners within assigned territory at least once per month to maintain a healthy reseller relationship. • Respond to voice mails per company policy. • Keep accurate notes in CRM of all relevant activities. • Issue NFR software as necessary according to ESET policy for all resellers’ clients within assigned territory. • Provide back up support to the Partner Account Manager. • Maintain accurate end user information for each reseller sale. • Attend all sales meetings and trainings as required.
KEY TECHNICAL SKILLS, KNOWLEDGE and QUALIFICATIONS: • 2-4 years B2B software sales experience. • Bachelor’s degree from accredited institution. • Prior Channel Sales experience. • Strong telephone and business communication skills. • Strong consultative selling, time management, and organization skills. • Ability to use expert judgment in recommending the ideal product solution based upon a prospect's security needs and existing or future network architecture. • Ability to use discretion in the management of multiple partners within a region who may be competitively positioned. • Ability to close business while achieving a high level of customer satisfaction. • Ability to maintain a high volume of inbound and outbound calls. • Professional, courteous attitude to reflect ESET's commitment to quality products and services. • Ability to multi-task while being detail-oriented. • Proficiency in Microsoft Office products. • Associate’s degree or equivalent professional experience. • Intermediate Level Sales Position.
Benefits
Health & Well-being
Cigna Medical Plan
Cigna Dental Plan
EyeMed Vision Plan
Reliance Standard Life Insurance
Reliance Standard Long Term Disability Plan
HealthJoy Employee Assistance Program
Cigna Supplemental Insurance
Lifestyle Spending Account
Bi-Weekly Meditation Series
On-site Gym and Shower Facilities
Family
Volunteer Day Off
Paid Time Off
Tuition Reimbursement
Birthing Parent Match
Pet Insurance
Office
Recreational Zone
Coffee & Snacks
Parking Benefit
Other
Benefit Hub - Discounts on travel, cars, electronics, etc.
401(k) retirement savings
ESET's Charitable Contributions Program
Referral Program
Primary Location:
San Diego
Additional Locations:
Time Type:
Full Time
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