Group Product Manager, Mailchimp CRM + Intuit Business Suite

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide with TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible. Mailchimp is a leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools. Our product department works across multiple functions driving velocity of decision making through data and customer input. In this role you’ll work side by side with design, engineering, product marketing, analytics, customer success and data science to bring this new offering to life for small and medium sized businesses. Responsibilities

Leads and drives the strategic vision of the Mailchimp CRM product. This includes building a test and learning plan and options to accelerate launches through a larger build, buy, partner decision. Owns the short term and long term roadmap, including managing the ongoing changes to business priorities. Creates and owns the success metrics, dashboards, and delivery. Anticipates and resolves strategic issues that impair the team's ability to deliver. Communicates frequently and clearly with many other teams and leaders throughout Mailchimp and QuickBooks and the broader Intuit org. Qualifications

15+ years of product management experience, including 0 to 1 product building experience. Several years of experience at the Group Manager level leading a portfolio of offerings across 5-7 squads. Experience building and delivering impact through AI products leveraging the latest technologies to bring benefit to customers. (LLM, GenAI, ML, etc.) Deep customer empathy and curiosity; deeply understands customer experience and pain points using usability studies, customer interactions, experiments, and aggregated feedback from internal customer facing teams. Strong analytical skills paired with a data-informed mindset; passion for solving problems (large and small) that result in tangible, measurable results; experience using data and metrics to test hypotheses, validate assumptions and measure success. Continuously tests and learns and leverages customer insights to inform product decisions and recommendations. Proficient in coaching PMs in defining well-thought out requirements, user stories, with thorough acceptance criteria and use cases. Outstanding written and verbal communication skills; well honed influencing and negotiating skills; proven ability to handle complex and sensitive situations involving competing priorities. Self-aware with a strong desire to learn and continuously improve; capable of decomposing a big vision into bite-size milestones, with a strong focus on execution and delivery of results. Exhibits excellent judgment; has relentlessly high standards (is never satisfied with the

status quo ); is able to dive deep and is never out of touch with the details of the business or the technology. Technically conversant; experience working in a collaborative multi-disciplinary team within an interactive process and an Agile development methodology.

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