IP Support Engineer

You might not know our name, but you’ve probably seen our work – on stage, on screen or on the field. Our technology solutions and unique Global Production Ecosystem empower content creators and rights holders to tell their stories in breakthrough ways. We’ve supported some of the world’s most watched productions and live events in sports, entertainment, concerts, festivals, film, TV and more. For over 35 years our clients have trusted us to deliver live production, live events, and virtual production solutions for them, anytime, anywhere. Put simply, we bring content to life. NEP's Broadcast IP Support Engineer will provide remote IP engineering for all our facilities. They will help the onsite broadcast engineers, trouble shoot, build out the shows and deal with any IP configuration issues. They are also our second line of support for all our clients and will be supported through our engineering groups. Top level deliverables include: Provide 24/7 technical support for NEP mobile units, studios, fly packs and other broadcast systems Collaborate with cross-functional teams to design, support and implement SMPTE-ST2110 and production systems in line w/ NEP engineering standards and best practices Assist on-site engineering teams with troubleshooting IP video related and network related issues as it relates to router control system, video switchers, audio gear, intercoms, EVS networks, and other networked broadcast gear Assist on-site engineering teams with show support as needed, this includes, but is not limited to configuring and troubleshooting equipment, building and modifying router layouts, integrating third party and client provided gear Provide first line support for TFC by responding to support requests from the field and providing training to field engineers. When required escalate to TFC support and US Engineering management to ensure that NEP provides timely responses to technical issues Assist in the implementation of workflows to ensure client requirements are met. Where required work with the TFC support and development team to ensure the required workflows are delivered Interfacing with internal and external vendors to provide detailed reports and reproduction steps of software bugs and issues Key skills, experience and qualifications required for role: Technical or associate degree in computer science or Electronics desired, however a combination of education and experience will be considered Cisco CCNA/CCNP or Arista ACE-L2 certification desired In depth knowledge of layer 2 and 3 switching, TCP/IP protocols, and multicast protocols Experience with JavaScript, Python, or other programming language is a plus Prior experience with SMPTE-2110 and broadcast television industry required Experience with at least one advanced broadcast control system required (i.e., Magnum, VSM, Cerebrum, BNCS, TFC - desired) Experience with virtualized and/or containerized computing desirable, including VMware, Docker, Kubernetes Excellent communication, problem solving and analytical skills. Demonstrates ability to multi-task several priorities and possess solid time management skills Must be willing and able to travel as necessary