Help Desk Specialist

$14.00 - $21.00 (est. hourly pay rate) Job Summary: Our client is seeking a Help Desk Specialist who will refresh field devices, specifically Dell devices such as Dell 7330 Rugged laptops. This opportunity is located in Denver, CO Duties: Begin device refresh process next year Image devices with the required operating systems and configurations Load and configure applications as needed Perform tasks to prepare machines for deployment to end users Coordinate deployments with department managers to ensure smooth transitions Act as the lead in Minnesota to oversee and guide the refresh process Replace old hardware with updated, new hardware Desired Skills/Experience: 2 years of previous experience in a HelpDesk role Strong customer service skills Valid driver’s license and reliable transportation (fleet vehicles may be available on a first-come, first-serve basis) Proficiency in Windows 11 Familiarity with general peripherals (e.g., printers, scanners, etc.) Experience using ServiceNow for managing and tracking tickets Knowledge of Active Directory and Azure AD for managing user and device access Basic skills in PowerShell for occasional scripting tasks Benefits: Medical, Dental, & Vision Insurance Plans 401K offered