Fraud Operations Specialist

Join Blue Sky Bank's Dedicated Team as a Fraud Operations Specialist About Blue Sky Bank: For over a century, Blue Sky Bank has stood as a beacon of excellence in the banking industry. Our unwavering commitment to fostering a culture where employees thrive has been pivotal in our continuous growth and success. We believe in creating an environment where hard work, positivity, and professionalism are celebrated. Why Choose Us: Empowerment and Growth: Join a team that values your skills and offers opportunities for professional advancement within a supportive and collaborative work culture. Community Engagement: Contribute to a bank that actively participates in community initiatives, making a meaningful impact beyond banking. Innovation and Excellence: Be part of a forward-thinking organization that encourages new ideas and champions innovation in the banking sector. SUMMARY A Fraud Operations Specialist assists the Wire and Fraud Prevention Manager in investigating fraudulent, illegal, or improper activities by internal or external means as well as the prevention and recovery of losses sustained by such activities. Most tasks are time sensitive and must be strictly followed pursuant to all Bank policies and procedures. PRIMARY RESPONSIBILITIES: Timely monitors, addresses, and reports all fraud including but not limited to fraudulent checks, ACH, ATM & POS Disputes. Timely conducts investigations of fraudulent activity to ensure minimal loss/inconvenience to the Bank and/or customers. Assists the Wire and Fraud Prevention Manager with educating employees to identify and respond to potential fraud. Accurately completes forms (Breach of Warranty, Written Statement of Unauthorized Debit, and Uniform and Indemnified Agreements) as needed. Performs Regulation E processes including but not limited to: Processes and Maintains Fraud Disputes. Reviews Cams Alerts. Reviews TANAP/Card Production Report. Reviews Issuer Adjustment Reports/Process balance tickets when needed. Reviews Dispute Status Reports. Inputs Travel Alerts. Works Directly with Transfund Chargeback Department. Processes BOK Dispute Balancing Tickets. Monitors, reviews, and processes daily Verafin checks. Reviews Large Items in Image Centre daily for suspicious activity. At the direction of the Wire and Fraud Prevention Manager, acts as a liaison to local, state, and federal law enforcement agencies. Maintains the confidentiality of all Bank customers. Delivers excellent customer service. Remains current and adheres to all regulatory requirements and training. Provides as a back-up to Wire Operation Specialist when necessary. Follows and adheres to all Bank policies and procedures including those contained in the Employee Handbook. Performs responsibilities during Bank hours by being physically present in the Bank an average of 40 hours each week based on business needs. Recognizes red flags, scams, fraud, phishing, etc. Stays current on applicable banking regulations and security procedures and practices to prevent fraud or other bank losses and to comply with regulatory requirements. Travels between branches as needed. Performs other responsibilities as assigned by management. QUALIFICATIONS: Education: High School Diploma or GED. Experience: 2-5 years of related bank experience. Valid driver's license, proof of insurance, qualifying motor vehicle record report, and reliable transportation. Knowledge and understanding of the banking industry, practices, and principles. Excellent understanding and knowledge of and ability to identify all fraud types. Attention to detail, accuracy, efficiency, and thoroughness. Multi-tasking, consistency with meeting deadlines, demonstration of follow-through, and adherence to all regulatory and company policies and procedures. Willingness to learn specialized financial software used in the banking industry. Excellent organizational skills. Mathematical ability to calculate figures, numbers, and amounts typical of those in the banking industry. Strong computer skills and working knowledge of Microsoft Office. High level of professionalism and integrity. Flexible, adaptable, and willingness to continuously learn. Strong analytical and problem-solving abilities. Excellent written and verbal communications skills. Ability to work both independently and as part of a team. Exceptional organizational skills, with the ability to prioritize and execute multiple tasks and projects simultaneously. Strong work ethic and attention to detail.