Cambria
IT Service Desk Intern
Cambria, Eden Prairie, Minnesota, United States, 55344
Job Description:
Internship Summary:
Cambria's internship program is a 12 week experience that successfully exposes interns to business need projects, professional development, assigned mentors and Cambria leaders.
We help students identify their career interests and participate in two-way learning opportunities to develop their professional skill sets.
Prepare to immerse yourself in a paid full-time, summer internship program that strives to provide cross-disciplinary work experiences. In the end, you will leave feeling accomplished, valuable and having made a difference.
The Information Technology department is looking for a Service Desk Intern to join their team in Eden Prairie, MN!
Position Summary:
Cambria has an excellent opportunity for a motivated, organized individual seeking a challenging and rewarding internship opportunity in a fast-paced environment. This position is responsible for performing hands on technical support across the organization. Our technicians use problem-solving and people skills to ensure Cambria staff are provided swift resolutions to their technical needs.
Essential Duties and Responsibilities: Complete and present a capstone project related to department business needs. This will include research, analysis, and presenting the overall findings and suggestions to peers and Cambria Leaders.
Respond to requests for IT assistance via phone, email, or in person
Troubleshoot incident tickets and advise users on appropriate actions
Research questions and publish responses in the Knowledge Base
Identify and escalate situations which require urgent attention
Install software programs that are requested of users
Take part in daily IT functions, primarily with the IT Service Desk
Perform other duties as assigned by management
Qualifications & Skills:
Strong attention to detail
Critical thinking and analytical skills
Excellent written and verbal communication skills
Ability to work independently or within a team
Ability to work effectively under pressure, prioritize multiple tasks, and successfully meet deadlines
Education:
Currently enrolled in or a recent graduate of a Bachelor's program in Computer Science or a related program. Expected graduation date of 2025, 2026, and 2027.
Experience:
Some experience in a related field preferred
Systems:
Technical experience with Windows 7, Apple Mac and Apple iOS, JIRA, and Help Desk software, peripherals experience with setting up printers, external hardware, etc.
Additional Requirements
Managerial Responsibilities:
No
Travel Requirements:
Limited travel locally (Eden Prairie, Belle Plaine and Le Sueur)
Physical Requirements:
In-office position requiring telephone and computer use. Must be able to lift up to 50 pounds
Program Dates:
May 19, 2025 - August 8, 2025; M-F; 40 hour work week
To ensure you don't miss this opportunity, it's recommended to apply as soon as possible. Applications will be reviewed on a rolling basis until February 14, 2025, dependent on application volume, or until the position is filled.
Cambria's hourly rate for this position is $18. Hourly rates are determined by role, level, and location. The rate displayed on each job posting reflects the target for new hires for the position. Individual pay is determined by several factors, including work location, job-related experience, and relevant education and/or training.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
At Cambria, dedication to philanthropy and our people is at the heart of who we are. We strive to make a meaningful difference in the world every day by prioritizing employee well-being and fostering inclusivity and empowerment. Under the banner of CambriaCares, our philanthropic endeavors show our commitment to our people and our community to uplift kids, support education, and contribute to a sustainable future.
For additional company information, please visit www.CambriaUSA.com
Internship Summary:
Cambria's internship program is a 12 week experience that successfully exposes interns to business need projects, professional development, assigned mentors and Cambria leaders.
We help students identify their career interests and participate in two-way learning opportunities to develop their professional skill sets.
Prepare to immerse yourself in a paid full-time, summer internship program that strives to provide cross-disciplinary work experiences. In the end, you will leave feeling accomplished, valuable and having made a difference.
The Information Technology department is looking for a Service Desk Intern to join their team in Eden Prairie, MN!
Position Summary:
Cambria has an excellent opportunity for a motivated, organized individual seeking a challenging and rewarding internship opportunity in a fast-paced environment. This position is responsible for performing hands on technical support across the organization. Our technicians use problem-solving and people skills to ensure Cambria staff are provided swift resolutions to their technical needs.
Essential Duties and Responsibilities: Complete and present a capstone project related to department business needs. This will include research, analysis, and presenting the overall findings and suggestions to peers and Cambria Leaders.
Respond to requests for IT assistance via phone, email, or in person
Troubleshoot incident tickets and advise users on appropriate actions
Research questions and publish responses in the Knowledge Base
Identify and escalate situations which require urgent attention
Install software programs that are requested of users
Take part in daily IT functions, primarily with the IT Service Desk
Perform other duties as assigned by management
Qualifications & Skills:
Strong attention to detail
Critical thinking and analytical skills
Excellent written and verbal communication skills
Ability to work independently or within a team
Ability to work effectively under pressure, prioritize multiple tasks, and successfully meet deadlines
Education:
Currently enrolled in or a recent graduate of a Bachelor's program in Computer Science or a related program. Expected graduation date of 2025, 2026, and 2027.
Experience:
Some experience in a related field preferred
Systems:
Technical experience with Windows 7, Apple Mac and Apple iOS, JIRA, and Help Desk software, peripherals experience with setting up printers, external hardware, etc.
Additional Requirements
Managerial Responsibilities:
No
Travel Requirements:
Limited travel locally (Eden Prairie, Belle Plaine and Le Sueur)
Physical Requirements:
In-office position requiring telephone and computer use. Must be able to lift up to 50 pounds
Program Dates:
May 19, 2025 - August 8, 2025; M-F; 40 hour work week
To ensure you don't miss this opportunity, it's recommended to apply as soon as possible. Applications will be reviewed on a rolling basis until February 14, 2025, dependent on application volume, or until the position is filled.
Cambria's hourly rate for this position is $18. Hourly rates are determined by role, level, and location. The rate displayed on each job posting reflects the target for new hires for the position. Individual pay is determined by several factors, including work location, job-related experience, and relevant education and/or training.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
At Cambria, dedication to philanthropy and our people is at the heart of who we are. We strive to make a meaningful difference in the world every day by prioritizing employee well-being and fostering inclusivity and empowerment. Under the banner of CambriaCares, our philanthropic endeavors show our commitment to our people and our community to uplift kids, support education, and contribute to a sustainable future.
For additional company information, please visit www.CambriaUSA.com