RAM - Customer Service Associate Job at TEKsystems in Baltimore

Customer Service Associate

Compensation: $19.50/hr. (paid weekly)

Schedule: Monday – Friday 8am – 4:45pm (onsite)

Location: Owing Mills, MD

Global investment management excellence and retirement services that investors can rely on–now, and over the long term.

Representatives in Retail Account Management will:

·       Be responsible for reviewing transaction requests and authorizations, processing transactions, and timely and accurate reconciliatory of transactions.

·      Maintain department processing standards in productivity and quality.

·      Be responsible for tracking responses to client inquiries in order to inform the development of guides that enable swift resolution of recurring issues.

·      Perform duties as assigned to improve business processes, the timing and quality of client transactions, and the level of support available.

·      Work to learn and understand business processes and service requirements

·      Communicate either verbally or in writing with clients

·      Navigate through multiple systems daily

Pay and Benefits

The pay range for this position is $19.50 - $19.50

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Baltimore,MD.

Application Deadline

This position will be accepting applications until Jan 10, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.