Case Manager (Time Limited Subsidy Families)

Special Service for Groups, Inc JOB Announcement Title:

Case Manager - TLS Families

Division:

HOPICS FLSA:

Non-Exempt, Full time

Supervisor:

Program Manager Pay Range or Rate:

$22.00 to $24.00 per hr.

Revised:

4.13.2023 Summary Under the direction of the Program Manager/Supervisor, the Case Manager of Time Limited Subsidy is responsible for screening and eligibility, service coordination, and triage for families/Singles seeking services through the Coordinated Entry System for Families/Singles. Essential Functions Coordinate with other project staff and partners to provide housing placement services and supportive services to facilitate clients' successful transition to permanent housing and coordinate services to foster housing stability during and beyond Time Limited subsidy. Responsible for a caseload of families/Singles ratio (1:35). Complete monthly follow-ups with families/singles according to caseload. Create the participant’s record in HMIS at the same time the participant is determined to meet program eligibility requirements and enrollments. Update the participant’s housing status within twenty-four hours of any change. Track services (i.e., Housing Stability Plan creation/updates) and referrals, and complete case notes on services provided to the participant within 24 hours following the provision of the services. Create a Status Assessment Update within 24 hours of significant changes during the client’s enrollment in the program. Enter all client contact Data into Clarity within 24 hrs. of meeting with the client. Ensure that clients' exits are completed within 24hrs after the client exit interview. Update the following areas if the participant has exited to a permanent housing destination: Program Entry Page Status Assessment Update Page Exit Page Enter detailed and grammatically correct case notes within 24 hours in DAP (Data, Assessment, Plan) form. Make corrections to Data Errors Reports issued to staff on a weekly basis within the deadline provided. Submit Daily Deliverables Report (When working remotely/ if applicable). Submit weekly Productivity Reports to direct leads/supervisors on Fridays. Work with the Housing Team to locate and secure housing. Assist clients in applying for units and attend landlord interviews with the client. Complete an individualized housing plan and budget with the client to ensure sustainability after the subsidy. Complete and update the Monthly Summary Reports and upload them into CLARITY. Update Status Assessment as needed. Upload the Housing Stability Plans and add the Service and case notes that coincide. Attend weekly/monthly case conference meetings. Verify program eligibility documents prior to program enrollment and at the time of financial assistance request submission. Assist clients in identifying the most appropriate housing intervention. Coordinate with other Time Limited Subsidy staff and collaborative partners to provide ancillary services to achieve housing stability; follow up with clients weekly. Maintain up-to-date and accurate documentation in client files for service coordination/case management, housing placement, rental assistance, and move-in assistance. Provide the Supervisor/Program Manager with all required client information and assessment outcomes. Prepare project reports in accordance with funding requirements. Assist in training and provide support to necessary staff, providers, and other project partners participating in the project. Conduct criminal background checks on all pre-eligible applicants and household members over 13 years of age. Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2, and other funding requirements for audit purposes. Maintain appropriate boundaries; and adhere to SSG’s Code of Ethics and HOPICS’ Core Values. Represent the Agency in a professional manner at meetings and community events. Build trusting relationships by acting with integrity, courtesy, and responsibility in the workplace. Work with external agencies for potential long-term subsidies. Internal and external referral linkage. Conduct monthly Field/Home visits or as needed. Regular attendance is required. Complete other duties as needed in the program. Evening hours (2-3 days) a week. Secondary Functions Perform other duties as assigned by the Supervisor, Program Manager, Senior Manager, Division Director, and Deputy Director. Answer phones and route incoming calls; serve as backup to the Case Managers in their absence. Minimum Qualifications - Knowledge, Skills, and Abilities Required An associate degree in social services or other administrative, business, or housing field is required from an accredited or state-approved college or university, with a minimum (1-2) years of job-related experience working with homeless individuals and families

OR

two years experience working in the social service field. Case management and homeless program experience preferred. If in recovery, a minimum of three (3) years of being drug and alcohol-free is required. Working knowledge of Microsoft Word, Excel, and other database programs. Knowledge of resource development, case management, and documentation. Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds. Ability to communicate effectively, both written and orally. Verification of Employment Eligibility and Background Clearance. TB test is required every year or as needed. CPR and First Aid Certification are required every two years or as needed with the company and a valid Driver’s License and auto insurance are required. Reliable transportation is required. Experience working with homeless families and children, DCFS as well as experience with placing homeless families into permanent housing. Non-Essential Qualifications

: Experience using HMIS and at least one year of time-limited subsidy experience preferred. Supervisory Responsibilities

: This position does not have any supervisory responsibilities. Environmental Conditions (Working Conditions) This position is responsible for working in “client-friendly” environments and is required to visit other shelters and homeless access centers as part of their duties. Local automobile travel is required. There is some responsibility to work in noisy environments where children and adults are present. Physical Requirements The Case Manager typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying (max. 25 lbs), listening, and speaking. Mental Requirements This position will require the individual to be able to handle any/all the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules: be able to process information, think, and conceptualize. Special Service for Groups is an Equal Opportunity/Affirmative Action Employer

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