Digital Federal Credit Union
Branch Manager, Lexington, Full-Time, Onsite
Digital Federal Credit Union, Lexington, Massachusetts, United States, 02173
Branch Manager, Lexington, Full-Time, Onsite
Job Category:
Branch Services Requisition Number:
BRANC005621 Posted:
December 24, 2024 Full-Time On-site Locations
Lexington, MA 02420, USA Description
Schedule Mon - Fri 7:30 – 4:30, alt. Thurs/Fridays 9:30-6:30, alt Saturdays 8:30 – 3:30 (40 hours) ONSITE What You’ll Do Support DCU's Success Sharing by achieving assigned branch sales goals. Develop and implement effective sales strategies. Coach the Assistant Branch Manager and Branch Team Leader in leadership skills to develop them and their staff, to provide service excellence and achieve sales goals. Manage all aspects of staff performance. Provide training, timely review of performance progress and maintain performance documentation. Develop and actively participate in career growth pathing. Coach staff to minimize errors and violations of policies and procedures. Oversee branch operations by assuring branch compliance with policies and procedures and security procedures, promptly resolve Information Systems and Facility maintenance issues and effectively manage expenses. Respond to all member complaints and concerns in a timely manner. Build solid partnerships with local businesses and SEGs. Identify and target new business and SEG opportunities by attending chamber events, networking, and conducting outside business calls. Perform MSR duties as needed, which include having knowledge of all DCU products and services. Open new memberships and new accounts, conduct Notary Public services and Signature Guarantees. Utilize established guidelines to obtain Lending Authority, process loan requests, confirm all conditions have been met and verify the integrity of the documents prior to conducting loan closings. Demonstrate and coach staff to promote self-service with members. Recognize work processes that can be streamlined to reduce cost or save time and encourage staff to offer their suggestions. Promote lobby leading to ensure a positive member experience. Perform other job-related duties as assigned. What You’ll Need Two to three years supervisory and sales management experience High School Diploma College Degree preferred Excellent verbal and written communication skills Strong technical knowledge (Word, Excel, Email) Knowledge of branch operations a plus Ability to obtain NMLS Certification Bilingual skills a plus What We Do DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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Job Category:
Branch Services Requisition Number:
BRANC005621 Posted:
December 24, 2024 Full-Time On-site Locations
Lexington, MA 02420, USA Description
Schedule Mon - Fri 7:30 – 4:30, alt. Thurs/Fridays 9:30-6:30, alt Saturdays 8:30 – 3:30 (40 hours) ONSITE What You’ll Do Support DCU's Success Sharing by achieving assigned branch sales goals. Develop and implement effective sales strategies. Coach the Assistant Branch Manager and Branch Team Leader in leadership skills to develop them and their staff, to provide service excellence and achieve sales goals. Manage all aspects of staff performance. Provide training, timely review of performance progress and maintain performance documentation. Develop and actively participate in career growth pathing. Coach staff to minimize errors and violations of policies and procedures. Oversee branch operations by assuring branch compliance with policies and procedures and security procedures, promptly resolve Information Systems and Facility maintenance issues and effectively manage expenses. Respond to all member complaints and concerns in a timely manner. Build solid partnerships with local businesses and SEGs. Identify and target new business and SEG opportunities by attending chamber events, networking, and conducting outside business calls. Perform MSR duties as needed, which include having knowledge of all DCU products and services. Open new memberships and new accounts, conduct Notary Public services and Signature Guarantees. Utilize established guidelines to obtain Lending Authority, process loan requests, confirm all conditions have been met and verify the integrity of the documents prior to conducting loan closings. Demonstrate and coach staff to promote self-service with members. Recognize work processes that can be streamlined to reduce cost or save time and encourage staff to offer their suggestions. Promote lobby leading to ensure a positive member experience. Perform other job-related duties as assigned. What You’ll Need Two to three years supervisory and sales management experience High School Diploma College Degree preferred Excellent verbal and written communication skills Strong technical knowledge (Word, Excel, Email) Knowledge of branch operations a plus Ability to obtain NMLS Certification Bilingual skills a plus What We Do DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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