HMSA
Behavioral Health Navigator
HMSA, Honolulu, Hawaii, United States, 96814
Description
Assessment
Provide telephonic screening of BH members using PHQ-9, GAD, and other CM-DM diagnostic tools to determine additional care support needs.
Communication Communicates with HMSA members, physicians, case managers, and disease management team members. Coordinate with other colleagues to ensure continuity of care for members in assigned work queue.
Triage After assessment, triage members to appropriate BH program.
Data Management and Documentation Complete and file forms and input data into appropriate HMSA systems.
Education Provide navigation, referrals to community resources, and educational materials.
Performs all other miscellaneous responsibilities and duties as assigned or directed. Qualifications Bachelor's degree in social services and one year of work experience conducting assessments in behavioral health. Effective verbal and written communication skills. Strong organizational skills. Knowledge of the appropriate protocol to be followed for a given BH diagnosis. Basic working knowledge of Microsoft Office applications, including but not limited to Word, Excel, and Outlook. Reliable transportation to attend in-person (Face to Face) meetings.
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Communication Communicates with HMSA members, physicians, case managers, and disease management team members. Coordinate with other colleagues to ensure continuity of care for members in assigned work queue.
Triage After assessment, triage members to appropriate BH program.
Data Management and Documentation Complete and file forms and input data into appropriate HMSA systems.
Education Provide navigation, referrals to community resources, and educational materials.
Performs all other miscellaneous responsibilities and duties as assigned or directed. Qualifications Bachelor's degree in social services and one year of work experience conducting assessments in behavioral health. Effective verbal and written communication skills. Strong organizational skills. Knowledge of the appropriate protocol to be followed for a given BH diagnosis. Basic working knowledge of Microsoft Office applications, including but not limited to Word, Excel, and Outlook. Reliable transportation to attend in-person (Face to Face) meetings.
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