Temporary Operations Assistant

A very well-known non-profit client of ours is looking for a Temporary Operations Assistant: Role/Responsibilities: Security & Safety Maintain a supportive and caring environment at all times and protect the integrity of the organization and its Mission Work with House security and volunteer greeters to secure the entrance and monitor the coming/goings of all guests and greet all who enter the House. Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor & families badges) Walk around the public areas to ensure all doors are closed and all spaces are empty and secure. Be aware of any Fire Life & Safety compromising conditions around the house. Respond to House emergencies as needed Reception Maintains a pleasant demeanor at all times Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures) Perform receptionist duties: answer the phone, take messages and transfer calls, receive, document, and disperse all mail, packages, and donations (in-kind and cash) as directed Maintain all logs, sign-up sheets, and current information for families and staff Direct families to all logs, sign-up sheets, and current information about activities and programs Maintain professional relationships, and serve as a resource with House Guests, volunteers, vendors, donors, neighbors, and community groups Communicate all concerns to the Manager on duty Sign, code, and submit receipts for House purchases Ensure that all supplies needed to support the reception desk are in place daily Greet new and returning families, escort them to their rooms, and give comprehensive tours of the house while informing them on house activities, programs, and rules Perform check-in and check-out of guests Complete the daily shift wrap-up report Log all sign-up sheets into digital formats (Cleaning sheets, Transportation Sheets, etc.) Coordinate transportation requests Guest Services Review reservations for the next day to confirm room types, and additional guest requests Update the Family Support Team regarding reservations, guest concerns, or issues Use all operation hospitality software for data input of guest information, facilities management, and all visitors identification programs Maintain confidentiality of personal/medical information of all guests Prepare Guest rooms for occupancy; stripping beds/removing, and stocking with clean linens, conducting room inspections First line of contact for needs of families in residence. Respond to requests in a timely and efficient manner Stock and store linens, towels, and other supplies; complete loads of laundry as needed Document all incidents and report any problems according to the policy and procedures manual Load and unload materials being delivered and transported throughout the House (may require heavy lifting). Ensure all items are promptly placed into proper storage areas, and notify appropriate staff Maintain all supply closets and keep inventory control records Support other housekeeping and maintenance staff with various tasks when requested Escort guests to the medical waste area for proper disposal of soiled materials Performs other job-related duties as assigned Interdepartmental Support all other departments with various activities and events. Set up and breakdown equipment and material for in-house events and functions (tables, chairs, AV equipment, etc.) monitor the condition of the equipment Supervise volunteers as needed for various House operations projects and programs Perform minor errands or requests for families and management Qualifications & Competencies GED or High School Diploma Minimum of one (1) year experience in a guest-facing role; previous housekeeping, hospital, special event, or hospitality experience a plus Ability to operate under pressure and to multi-task; ability to be flexible in a dynamic environment Strong written and verbal communication skills; positive and respectful interpersonal skills Ability to remain professional yet compassionate when interacting with families in crisis Team-oriented personality while also demonstrating initiative and independence Bi-lingual is a plus Knowledge of Microsoft Office software desired; experience with Opera (or similar Hotel booking platform) a plus Experience working with children, people with disabilities or illnesses a plus Excellent organizational skills Days/Hours: Tuesday through Saturday 3pm-11pm Rate: $20/hr