SkyBridge Luxury & Associates
Restaurant General Manager
SkyBridge Luxury & Associates, Natick, Massachusetts, United States
SkyBridge Luxury & Associates has partnered with a prestigious sports club to source a highly skilled and dynamic Restaurant General Manager to oversee multiple food and beverage outlets. This exciting role requires a seasoned hospitality professional with a proven track record of managing high-volume operations, leading diverse teams, and delivering exceptional guest experiences in a fast-paced environment. The ideal candidate will bring expertise in operational management, financial oversight, and team leadership, coupled with a passion for creating memorable dining experiences. If you thrive in a multi-outlet setting and are driven to exceed service and performance goals, this opportunity offers the perfect platform to showcase your leadership and creativity. Position Summary: The Restaurant General Manager will oversee daily operations, financial performance, and guest experience across multiple outlets within a dynamic and high-energy sports club environment. This leader will be instrumental in ensuring operational excellence, fostering a motivated team, and driving profitability while maintaining the highest service standards. Key Responsibilities: Operational Management: Oversee daily operations across multiple outlets, ensuring consistency in service, quality, and adherence to brand standards. Develop and implement standard operating procedures (SOPs) to streamline workflows and optimize efficiency. Monitor and maintain compliance with health, safety, and sanitation regulations. Financial Oversight: Manage budgets for each outlet, including labor, food and beverage costs, and operational expenses. Analyze financial performance, prepare reports, and identify opportunities to maximize profitability. Collaborate with the accounting team to ensure accurate reporting and timely vendor payments. Team Leadership and Development: Recruit, train, and mentor staff to deliver outstanding guest service and uphold company values. Foster a positive and inclusive work environment, promoting team collaboration and professional growth. Conduct regular performance reviews and provide actionable feedback to team members. Guest Experience: Ensure that all outlets deliver an exceptional guest experience by maintaining high service standards. Respond to guest feedback and implement improvements based on insights. Work with the marketing team to develop and execute promotional events and campaigns. Menu and Inventory Management: Collaborate with chefs and beverage managers to develop and update menus that align with guest preferences and market trends. Oversee inventory management and procurement, ensuring cost-effective purchasing and minimal waste. Event Coordination: Partner with the events team to coordinate special events, private parties, and sports-themed gatherings. Ensure smooth execution of events, from staffing to service delivery. Qualifications: Proven experience as a General Manager or similar role overseeing multiple food and beverage outlets, preferably in a sports or entertainment environment. Strong knowledge of restaurant operations, financial management, and team leadership. Excellent communication, organizational, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Proficiency in restaurant management software, POS systems, and Microsoft Office Suite. Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred. Certifications in ServeSafe or equivalent food safety and alcohol management programs are a plus.