Matrix Analytics Inc.
IT Support Engineer
Matrix Analytics Inc., Glendale, Colorado, United States
Work with the Industry Leader
At Eon, our mission is to make patients healthier and healthcare affordable. Eon Patient Management, or EPM as we like to call it, identifies patients with disease risk and streamlines clinical decision analysis so clinicians can work at the top of their licenses. With unique solutions across multiple disease states, we drive unprecedented adherence to care pathways, so that more patients are seen and more survive. When patients win, healthcare systems win - both clinically and
financially.
As a market leader in incidental tracking and patient management, Eon is pioneering the use of Artificial Intelligence to enable healthcare enterprises, ranging from small health systems to large, national-scale IDN's. We have a unique and dymanic team that is focused on results, and employment opportunities both local to our Denver office, and remote based.
The Opportunity Eon is looking for an experienced IT Support Engineer to be part of our Denver, CO office. The ideal candidate will provide comprehensive technical support to our users, manage IT infrastructure, and ensure the security and stability of systems. You will be responsible for troubleshooting, maintaining systems, and supporting end-users with a focus on cloud productivity tools, security software, and Mac/Windows/Linux environments.
As an IT Support Engineer you will:
Configure and prepare laptops, desktops, and peripheral devices for both in- office and remote employees. Track and manage IT inventory, ensuring that assets are recorded, assigned, and updated in inventory management systems. Coordinate the return, repair, or replacement of IT equipment when required. Provide IT support for macOS/Linux/Windows devices. Install, configure, and maintain software and systems. Manage and maintain the SentinelOne endpoint security platform, ensuring all systems are protected. Provide guidance to users on best practices for endpoint security and data protection. Provide end-user support for hardware, software, and network issues across various platforms. Troubleshoot and resolve issues related to desktops, laptops, printers, and other office technology. Support network-related issues, including VPN setup, Wi-Fi configurations, and network access controls. Document and maintain detailed records of technical issues, resolutions, and IT procedures. Ensure all IT systems are functioning smoothly and securely, including software and hardware updates. Assist in onboarding new employees by setting up workstations, access permissions, and accounts. Enforce IT security policies and ensure devices meet compliance standards. Collaborate with the security team to manage access control and monitor potential vulnerabilities. You will be a good fit if you have:
Proven expertise in supporting macOS/Windows/Linux environments. Familiarity with general IT troubleshooting, system administration, and network protocols. Strong understanding of network configuration (TCP/IP, DNS, DHCP, VPN). Experience with remote desktop and support tools (e.g., TeamViewer, AnyDesk). Strong analytical and problem-solving abilities. Excellent communication and customer service skills. Ability to manage multiple tasks and prioritize effectively. Attention to detail and strong organizational skills. Self-motivated with the ability to work independently and in a team environment. Qualifications:
2+ years of experience in IT support or system administration. A degree in Computer Science, Information Technology, or a related field is preferred. Relevant certifications are a plus. "So what's in it for me," you ask? We pride ourselves for being a culture-based company buzzing with high-energy. Aside from the enthusiastic environment, you'll enjoy:
Competitive salary Health insurance Referral bonuses Unlimited vacation time Paid Maternity and Paternity leave Professional development and career growth opportunities Awesome team members
Check us out at eonhealth.com!
If we still have your attention, don't delay, send us your resume.
The pay range for this position in Colorado is $70,000 - $80,000 (yr base pay); however, base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per the Colorado Equal Pay Act. Base (CEPA) pay information is based on market location.
EON is proud to be an equal opportunity employer and prohibits discrimination and harassment of any kind. Our culture celebrates diversity and we are committed to creating an inclusive environment for all team members.
As a market leader in incidental tracking and patient management, Eon is pioneering the use of Artificial Intelligence to enable healthcare enterprises, ranging from small health systems to large, national-scale IDN's. We have a unique and dymanic team that is focused on results, and employment opportunities both local to our Denver office, and remote based.
The Opportunity Eon is looking for an experienced IT Support Engineer to be part of our Denver, CO office. The ideal candidate will provide comprehensive technical support to our users, manage IT infrastructure, and ensure the security and stability of systems. You will be responsible for troubleshooting, maintaining systems, and supporting end-users with a focus on cloud productivity tools, security software, and Mac/Windows/Linux environments.
As an IT Support Engineer you will:
Configure and prepare laptops, desktops, and peripheral devices for both in- office and remote employees. Track and manage IT inventory, ensuring that assets are recorded, assigned, and updated in inventory management systems. Coordinate the return, repair, or replacement of IT equipment when required. Provide IT support for macOS/Linux/Windows devices. Install, configure, and maintain software and systems. Manage and maintain the SentinelOne endpoint security platform, ensuring all systems are protected. Provide guidance to users on best practices for endpoint security and data protection. Provide end-user support for hardware, software, and network issues across various platforms. Troubleshoot and resolve issues related to desktops, laptops, printers, and other office technology. Support network-related issues, including VPN setup, Wi-Fi configurations, and network access controls. Document and maintain detailed records of technical issues, resolutions, and IT procedures. Ensure all IT systems are functioning smoothly and securely, including software and hardware updates. Assist in onboarding new employees by setting up workstations, access permissions, and accounts. Enforce IT security policies and ensure devices meet compliance standards. Collaborate with the security team to manage access control and monitor potential vulnerabilities. You will be a good fit if you have:
Proven expertise in supporting macOS/Windows/Linux environments. Familiarity with general IT troubleshooting, system administration, and network protocols. Strong understanding of network configuration (TCP/IP, DNS, DHCP, VPN). Experience with remote desktop and support tools (e.g., TeamViewer, AnyDesk). Strong analytical and problem-solving abilities. Excellent communication and customer service skills. Ability to manage multiple tasks and prioritize effectively. Attention to detail and strong organizational skills. Self-motivated with the ability to work independently and in a team environment. Qualifications:
2+ years of experience in IT support or system administration. A degree in Computer Science, Information Technology, or a related field is preferred. Relevant certifications are a plus. "So what's in it for me," you ask? We pride ourselves for being a culture-based company buzzing with high-energy. Aside from the enthusiastic environment, you'll enjoy:
Competitive salary Health insurance Referral bonuses Unlimited vacation time Paid Maternity and Paternity leave Professional development and career growth opportunities Awesome team members
Check us out at eonhealth.com!
If we still have your attention, don't delay, send us your resume.
The pay range for this position in Colorado is $70,000 - $80,000 (yr base pay); however, base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per the Colorado Equal Pay Act. Base (CEPA) pay information is based on market location.
EON is proud to be an equal opportunity employer and prohibits discrimination and harassment of any kind. Our culture celebrates diversity and we are committed to creating an inclusive environment for all team members.