National Council for Mental Wellbeing
CRM Developer II
National Council for Mental Wellbeing, Olympia, Washington, United States
Position Summary
As the CRM Developer II, you will create, implement, and maintain solutions in CRM and participate in the development and improvement of current Microsoft Dynamics CRM and other business platforms. You will work with the Director, CRM Technology on the implementation of innovative technologies to support various departments of the National Council. As the CRM Developer II, you will play a key role in maintaining and creating new solutions in Microsoft Dynamics CRM, coordinating/resolving support tickets, upgrade initiatives, developing new and maintaining existing workflows/flows and plugins within Microsoft Dynamics CRM.
This is an individual contributor role. While this position can be done remotely from anywhere in the US, you must primarily work US Eastern time business hours of 8:30 AM to 5:00 PM ET.
Key Responsibilities
Demonstrates a deep understanding and knowledge of Microsoft Dynamics CRM. Write, code, test, and analyze software programs and applications, including research, design, documentation, and modification of software applications throughout the implementation & post implementation life cycle. Support, maintain, and document the project functionality implemented in Microsoft Dynamics CRM. Analyze code to find the root cause of errors and revise code as needed. Ability to handle multiple project responsibilities simultaneously to prioritize work and resolve technical emergencies as they may occur. Protects the organization by keeping information confidential. Maintain data integrity and compliance with a focus on governance, security, and integrations across the Power Platform.
Required Qualifications
Minimum of 5 to 7 years relevant experience supporting and implementing systems. 5+ years' working experience with Microsoft Dynamics CRM. Bachelor's degree in Computer Science or equivalent technical job experience. UI Design: Experience with UI design principles (reuse, structure, feedback, visibility). Agile Methodology: Experience working on project teams using agile SDLC. Web Development: Proficient in HTML, CSS, JavaScript/jQuery, C#, JSON, XML/XSL, and SDK. ASP.NET: Experience with Microsoft ASP.NET (C#) for CRM plugin development and debugging. Dynamics CRM: Hands-on experience developing applications using Microsoft Dynamics CRM, Portal/ADX Studio/Power Pages. CRM Configuration: Ability to configure Microsoft Dynamics CRM and create/update workflows. Power Platform: Experience with Power Apps, Copilot, Power Automate, and Power Pages. Knowledge of Application Lifecycle Management for Power Platform (source control, solution management, and deployment pipelines). APIs and Integrations: Familiar with API Integration, REST, and OData APIs. Database Management: Skilled in SSRS, SSIS, and SQL Server. Data Tools: Experience with Microsoft Fabric and Azure Data Factory. Web API: Proficient with Dynamics 365 Web API. CRM Modules: Familiar with Dynamics CRM modules like Sales, Customer Service, and Customer Insights. DevOps: Experience with Azure DevOps or Jira. Data Uploads: Ability to perform data uploads to Microsoft Dynamics CRM using SSIS, Power Automate, or related tools. Azure Services: Knowledge of Azure Logic Apps, Azure Functions, and Service Bus. Experience integrating Dynamics 365 with other systems. Governance: Knowledge of governance and compliance best practices within Power Platform. Security: Knowledge of security models, including roles, teams, and field-level security. Communication and Training: Ability to conduct end-user training and communicate with cross-functional teams.
Preferred Qualifications
Certifications: Microsoft Power Platform certifications are a plus.
Salary & Benefits
The salary range for this position is $114,000 to $142,000. Salary decisions within the range are based on experience, education and internal equity.
The National Council offers a comprehensive benefits package, which includes (but is not limited to):
Medical, dental, vision, life and disability insurance 403(b) pension plan with a 5% employer contribution and an additional up to 4% employer match (totaling up to 9% of annual salary) Paid time off, including vacation, sick, personal, floating holiday, bereavement, parental, federal holidays and a floating holiday Adoption, fertility and surrogacy reimbursement benefits Annual allowance for home office and personal wellness expenses Free unlimited Relias professional development courses Annual professional development and tuition reimbursement funds Free Calm Premium app subscription
About Us
The vision of the National Council for Mental Wellbeing is to make mental wellbeing, including recovery from substance use challenges, a reality for everyone. Despite overwhelming need, nearly 30 million people across the U.S. do not have access to comprehensive, high-quality, affordable mental health and substance use care when they need it.
Founded in 1969, the National Council is a 501(c)(3) membership organization that drives policy and social change on behalf of more than 3,400 mental health and substance use treatment organizations and the more than 10 million children, adults and families they serve. We advocate for policies to ensure equitable access to high-quality services. We build the capacity of mental health and substance use treatment organizations. And we promote greater understanding of mental wellbeing as a core component of comprehensive health and health care. Through our Mental Health First Aid (MHFA) program, we have trained more than 3 million people in the U.S. to identify, understand and respond to signs and symptoms of mental health and substance use challenges.
The National Council is growing to meet this moment. With an annual budget of $80 million, we've more than doubled our dedicated team to 290+ employees since 2020. Although we have office space in Washington, D.C., we operate as a remote-first organization, with employees working from their various locations across the United States.
The National Council is proud to be an equal-opportunity employer. Diversity, equity, inclusion, and belonging (DEIB) is a core organizational value. To this end, we have a DEIB staff committee and multiple Employee Resources Groups (ERGs). We embrace individuals from all backgrounds and perspectives, welcoming people of all races, ethnicities, religions, gender identities, gender expressions, sexual orientations, and ages to apply. We also encourage veterans, people with disabilities, and those with lived experiences in mental health and substance use challenges to apply. We are committed to fostering an inclusive environment and recruitment process for everyone. If you require accommodation during the application process, please contact us at Recruiter@thenationalcouncil.org.
#J-18808-Ljbffr
As the CRM Developer II, you will create, implement, and maintain solutions in CRM and participate in the development and improvement of current Microsoft Dynamics CRM and other business platforms. You will work with the Director, CRM Technology on the implementation of innovative technologies to support various departments of the National Council. As the CRM Developer II, you will play a key role in maintaining and creating new solutions in Microsoft Dynamics CRM, coordinating/resolving support tickets, upgrade initiatives, developing new and maintaining existing workflows/flows and plugins within Microsoft Dynamics CRM.
This is an individual contributor role. While this position can be done remotely from anywhere in the US, you must primarily work US Eastern time business hours of 8:30 AM to 5:00 PM ET.
Key Responsibilities
Demonstrates a deep understanding and knowledge of Microsoft Dynamics CRM. Write, code, test, and analyze software programs and applications, including research, design, documentation, and modification of software applications throughout the implementation & post implementation life cycle. Support, maintain, and document the project functionality implemented in Microsoft Dynamics CRM. Analyze code to find the root cause of errors and revise code as needed. Ability to handle multiple project responsibilities simultaneously to prioritize work and resolve technical emergencies as they may occur. Protects the organization by keeping information confidential. Maintain data integrity and compliance with a focus on governance, security, and integrations across the Power Platform.
Required Qualifications
Minimum of 5 to 7 years relevant experience supporting and implementing systems. 5+ years' working experience with Microsoft Dynamics CRM. Bachelor's degree in Computer Science or equivalent technical job experience. UI Design: Experience with UI design principles (reuse, structure, feedback, visibility). Agile Methodology: Experience working on project teams using agile SDLC. Web Development: Proficient in HTML, CSS, JavaScript/jQuery, C#, JSON, XML/XSL, and SDK. ASP.NET: Experience with Microsoft ASP.NET (C#) for CRM plugin development and debugging. Dynamics CRM: Hands-on experience developing applications using Microsoft Dynamics CRM, Portal/ADX Studio/Power Pages. CRM Configuration: Ability to configure Microsoft Dynamics CRM and create/update workflows. Power Platform: Experience with Power Apps, Copilot, Power Automate, and Power Pages. Knowledge of Application Lifecycle Management for Power Platform (source control, solution management, and deployment pipelines). APIs and Integrations: Familiar with API Integration, REST, and OData APIs. Database Management: Skilled in SSRS, SSIS, and SQL Server. Data Tools: Experience with Microsoft Fabric and Azure Data Factory. Web API: Proficient with Dynamics 365 Web API. CRM Modules: Familiar with Dynamics CRM modules like Sales, Customer Service, and Customer Insights. DevOps: Experience with Azure DevOps or Jira. Data Uploads: Ability to perform data uploads to Microsoft Dynamics CRM using SSIS, Power Automate, or related tools. Azure Services: Knowledge of Azure Logic Apps, Azure Functions, and Service Bus. Experience integrating Dynamics 365 with other systems. Governance: Knowledge of governance and compliance best practices within Power Platform. Security: Knowledge of security models, including roles, teams, and field-level security. Communication and Training: Ability to conduct end-user training and communicate with cross-functional teams.
Preferred Qualifications
Certifications: Microsoft Power Platform certifications are a plus.
Salary & Benefits
The salary range for this position is $114,000 to $142,000. Salary decisions within the range are based on experience, education and internal equity.
The National Council offers a comprehensive benefits package, which includes (but is not limited to):
Medical, dental, vision, life and disability insurance 403(b) pension plan with a 5% employer contribution and an additional up to 4% employer match (totaling up to 9% of annual salary) Paid time off, including vacation, sick, personal, floating holiday, bereavement, parental, federal holidays and a floating holiday Adoption, fertility and surrogacy reimbursement benefits Annual allowance for home office and personal wellness expenses Free unlimited Relias professional development courses Annual professional development and tuition reimbursement funds Free Calm Premium app subscription
About Us
The vision of the National Council for Mental Wellbeing is to make mental wellbeing, including recovery from substance use challenges, a reality for everyone. Despite overwhelming need, nearly 30 million people across the U.S. do not have access to comprehensive, high-quality, affordable mental health and substance use care when they need it.
Founded in 1969, the National Council is a 501(c)(3) membership organization that drives policy and social change on behalf of more than 3,400 mental health and substance use treatment organizations and the more than 10 million children, adults and families they serve. We advocate for policies to ensure equitable access to high-quality services. We build the capacity of mental health and substance use treatment organizations. And we promote greater understanding of mental wellbeing as a core component of comprehensive health and health care. Through our Mental Health First Aid (MHFA) program, we have trained more than 3 million people in the U.S. to identify, understand and respond to signs and symptoms of mental health and substance use challenges.
The National Council is growing to meet this moment. With an annual budget of $80 million, we've more than doubled our dedicated team to 290+ employees since 2020. Although we have office space in Washington, D.C., we operate as a remote-first organization, with employees working from their various locations across the United States.
The National Council is proud to be an equal-opportunity employer. Diversity, equity, inclusion, and belonging (DEIB) is a core organizational value. To this end, we have a DEIB staff committee and multiple Employee Resources Groups (ERGs). We embrace individuals from all backgrounds and perspectives, welcoming people of all races, ethnicities, religions, gender identities, gender expressions, sexual orientations, and ages to apply. We also encourage veterans, people with disabilities, and those with lived experiences in mental health and substance use challenges to apply. We are committed to fostering an inclusive environment and recruitment process for everyone. If you require accommodation during the application process, please contact us at Recruiter@thenationalcouncil.org.
#J-18808-Ljbffr