HEI Hospitality, LLC
Director of Front Office
HEI Hospitality, LLC, Atlanta, Georgia, United States, 30383
About Us
Courtland Grand Hotel is located in the heart of Atlanta's downtown business district. We foster a family environment and embrace the diversity and cultures represented by our associates. We show appreciation to our associates through our HEI Loves initiatives with recognition and reward programs, birthday and anniversary celebrations, annual parties, and monthly informational events. We offer a comprehensive benefits package that includes Medical, Dental, Vision, 401k, Life Insurance, Employee Assistance Program, Discounted Room Rate, Parental Leave, Daily Pay Program, free parking, and more! At HEI, we are dedicated to building a diverse and inclusive workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! Overview
Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments. Responsibilities
Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied. Implement company and franchise programs. Prepare forecasts and reports and assist in the development of the room's budget. Monitor and maintain the front office systems and equipment to ensure their optimum performance. Track guest satisfaction surveys and maximize usage of the guest response tracking system. Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs. Interview, hire, train, develop staff members, and ensure timely completion of performance appraisals. Communicate clearly to provide direction to staff. Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction. Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction. Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. Resolve customer complaints and monitor operational issues to ensure high levels of customer satisfaction. Develop strong relations with the sales team to discuss and implement sales strategies to improve occupancy levels and revenues. Regular attendance in conformance with the standards is essential to the successful performance of this position. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications
Minimum of 2 years Front Desk experience, preferably in a leadership role. High School Diploma or equivalent required, Bachelor's degree preferred. Proficient with PMS system. Advanced knowledge of brand's reward program. Able to handle cash and credit transactions. Computer literacy and financial management a must. Able to effectively deal with internal and external customers. General knowledge of local area attractions and transportation. Able to observe and detect signs of emergency situations. Working knowledge of federal, state, and local laws governing equal employment opportunity and civil rights. Able to establish and maintain effective working relationships with associates and customers. Able to make sound business decisions based on previous experience and good judgment. Knowledge of hotel operations, including marketing plans and quality assurance programs. Effective verbal and written communication skills. Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness. We offer competitive Medical and Dental programs, Vision insurance, and Vacation, Sick, and Holiday programs. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Life insurance and Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds and discounts through our 'You Decide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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Courtland Grand Hotel is located in the heart of Atlanta's downtown business district. We foster a family environment and embrace the diversity and cultures represented by our associates. We show appreciation to our associates through our HEI Loves initiatives with recognition and reward programs, birthday and anniversary celebrations, annual parties, and monthly informational events. We offer a comprehensive benefits package that includes Medical, Dental, Vision, 401k, Life Insurance, Employee Assistance Program, Discounted Room Rate, Parental Leave, Daily Pay Program, free parking, and more! At HEI, we are dedicated to building a diverse and inclusive workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! Overview
Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments. Responsibilities
Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied. Implement company and franchise programs. Prepare forecasts and reports and assist in the development of the room's budget. Monitor and maintain the front office systems and equipment to ensure their optimum performance. Track guest satisfaction surveys and maximize usage of the guest response tracking system. Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs. Interview, hire, train, develop staff members, and ensure timely completion of performance appraisals. Communicate clearly to provide direction to staff. Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction. Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction. Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. Resolve customer complaints and monitor operational issues to ensure high levels of customer satisfaction. Develop strong relations with the sales team to discuss and implement sales strategies to improve occupancy levels and revenues. Regular attendance in conformance with the standards is essential to the successful performance of this position. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications
Minimum of 2 years Front Desk experience, preferably in a leadership role. High School Diploma or equivalent required, Bachelor's degree preferred. Proficient with PMS system. Advanced knowledge of brand's reward program. Able to handle cash and credit transactions. Computer literacy and financial management a must. Able to effectively deal with internal and external customers. General knowledge of local area attractions and transportation. Able to observe and detect signs of emergency situations. Working knowledge of federal, state, and local laws governing equal employment opportunity and civil rights. Able to establish and maintain effective working relationships with associates and customers. Able to make sound business decisions based on previous experience and good judgment. Knowledge of hotel operations, including marketing plans and quality assurance programs. Effective verbal and written communication skills. Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness. We offer competitive Medical and Dental programs, Vision insurance, and Vacation, Sick, and Holiday programs. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Life insurance and Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds and discounts through our 'You Decide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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