Business Architect - Genesys & Amazon Connect

Cognizant Technology Solutions is looking for a "Business Architect - Amazon Connect" with around 17 years of relevant experience to join in our team of IT professionals in a permanent role. If you are looking for an opportunity with these skills and expertise, here is the ideal opportunity for you! Cognizant's 'Customer service Transformation' team is part of Cognizant's Enterprise Platform Services (EPS). This is transforming rapidly, thanks to expanding digital technologies, AI-driven self-service, and the adoption of cloud. Contact centers have re-shaped into experience centers that deliver pro-active, hyper-personalized services. At Cognizant, you will join a dynamic team that helps create a contact center that remodels traditional customer journeys, selects the right platforms and infuses next-gen technologies to drive better business outcomes for our clients. Role: Business Architect - Amazon Connect Location: Remote Experience: 17 Years Salary and Other Compensation: The annual salary for this position is between $145,000 and $180,000 depending on the experience and other qualifications of the candidate. This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: * Paid holidays plus Paid Time Off * Medical/Dental/Vision/Life Insurance * 401(k) plan and contributions * Long-term/Short-term Disability * Paid Parental Leave Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Job Responsibilities & Qualifications Expected to monitor and measure relevant performance metrics for a Amazon Contact Center environment to assess the performance of IT resources and optimizes performance through process improvement activities. Some of the tasks for the position is detailed below- Deep knowledge of working in Contact Center Build environment to work in an Agile environment with various stakeholders, Business, Dev, Scrum Master, QA, Project Managers etc. devises measures and targets to assess and optimize the performance of IT functions, services, projects, and any related improvement initiative Identifies and analyzes performance measures and metrics, develops, and maintains balanced scorecards and dashboards, and evaluates and monitors performance in IT-related areas Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed