Behavioral Health Care Manager

Job Title & Specialty Area: Behavioral Health Care Manager

Department: Integrated Behavioral Health

Location: Heath, Terrell, and Sunnyvale Clinics

Shift: Day (Mon-Fri)

Job Type: Hybrid (This position is onsite 3 days per week)

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:
This position specializes in helping families adjust to acute and ongoing stressors, providing psychiatric, psychological and biopsychosocial support for the pediatricians within CHPG and specialty clinics, as well as the clinically integrated network and indigent clinics in our community. These services include clinical assessment and screening, treatment planning, short term counseling and strategic interventions with the child, family and caregivers, and may occur either in person or via tele-medicine. This position also serves as the communication hub for all providers involved, assuring the pediatrician is kept apprised of behavioral health treatment recommendations and progress. Each BH CM will be assigned a specific geographic area such that identifying trends in behavioral health issues and developing new treatment regimens, including group treatment, is also a key component.

Responsibilities:
* Provide immediate in person or telephonic assessment of children identified as in need of BH services; diagnose and develop treatment plans for full array of BH disorders and sub-clinical symptoms; provide treatment interventions and short term counseling to children and families.
* Perform behavioral health evaluations on children, adolescents and families for mental, emotional and behavioral disorders with special emphasis on risk of suicidality and safety to provide appropriate interventions grounded in evidence based practice
* Perform psychotherapeutic interventions, either in-person or via telemedicine as clinically indicated by the assessment and/or DSM diagnosis
* Provide ongoing in person and telephonic support to children and families to assure treatment goals are met.
* Utilize the Diagnostic and Statistical Manual of Mental Disorders (DSM), the International Classification of Diseases (ICD) in assessment, diagnosis and treatment of behavioral/mental health patients
* Develop and facilitate professional education on behavioral and mental health issues for behavioral health team.
* Effectively communicate with pediatric partners keeping them up to date on treatment plans and progress, and providing training as needed on identification of behavioral health issues.
* Develop and provide group programming for children and families based on trends and issues identified in the geographic area/neighborhood.
* Develop strong partnership with pediatricians and function as their BH expert, providing consultation and support on all BH issues by applying specialized advance clinical skills in assessment, diagnosis and treatment of mental, emotional and behavioral disorders, conditions and addictions including serious emotional disturbances in children.
* Responsible for child maltreatment evaluation and referral, trauma and safety assessments
* Ability to meet physical and non-physical demands as outlined in the job description is an essential function of the job
* Perform other duties, including administrative duties, critical incident stress interventions (CISM), and special projects as required. Responsible for submitting charges for assessments and services when appropriate in accordance with the billing matrix for the department.

WORK EXPERIENCE
* At least 3 years post-graduate experience in behavioral health required
* At least 5 years post-graduate experience in behavioral health preferred

EDUCATION
* Graduate or professional work or advanced degree; or equivalent experience Social work, psychology, counseling or marriage and family therapy required

LICENSES AND CERTIFICATIONS
* Licensed in Texas for independent clinical practice in social work, counseling, psychology or marriage and family therapy, within 6 months of hire required

JOB PROFILE
* Requires in-depth professional knowledge and practical/applied expertise in own discipline and basic knowledge of related disciplines within the broader professional field
* Has knowledge of best practices and how own area integrates with others; demonstrates awareness of the industry, including regulatory, evolving customer demands, and the factors that differentiate the organization in the market
* Acts as a resource for colleagues with less experience; may lead projects with manageable risks and resource requirements
* Solves complex problems and takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
* Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
* Works independently, receives minimal guidance
* Explains difficult or sensitive information; works to build consensus

MANAGEMENT SKILLS
* Meet patient and patient family needs; take responsibility for a patient's safety, satisfaction, and clinical outcomes; use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.
* Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
* Develop and use collaborative relationships to facilitate the accomplishment of work goals.
* Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
* Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
* Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
* Effectively manage one's time and resources to ensure that work is completed efficiently.
* Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
* Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
* Assimilate and apply new job-related information in a timely manner.
* Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.

Holistic Benefits - How We'll Care for You:
• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.