Account Manager

Objectives of this role

• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Responsibilities

• Handle inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
• Meet regularly with other team members to discuss progress and find new ways to improve business
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Required skills and qualifications

• Experience in selling end to end IT services for a Global System Integrator.
• Good relationship in the telecom vertical clients.
• Professional experience in a sales or customer service role
• Ability to multitask and juggle several responsibilities simultaneously.
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail