Strategic Account Manager - Health Systems

ROLE DESCRIPTION

The Strategic Account Manager will report to the Sr. Directory of Marketing and UX and serve as a key point of contact for customers, balancing account management with proactive onsite engagement to build relationships and drive revenue growth. This role requires developing long-term partnerships with physicians, pharmacists, and administrative leaders in assigned targeted accounts within health systems and healthcare organizations.

This role is ideal for a self-motivated, results-driven professional who thrives on building long-lasting connections with healthcare professionals face-to-face and remotely. The ideal candidate will have a strong background in account management, excellent communication and interpersonal skills, and a solid understanding of the medical industry. Youll collaborate with OneOmes leadership and business development teams to ensure customer satisfaction, overcome challenges with creative solutions, and deliver exceptional service that supports revenue growth and retention.

RESPONSIBILITIES

• Create and maintain strong relationships with targeted accounts, serving as their primary point of contact.
• Manage and grow these targeted accounts to meet and exceed revenue targets.
• Conduct regular onsite meetings with physicians, administrators, and stakeholders to support implementation, identify needs, and strengthen partnerships.
• Consistent, high-volume outbound activity.
• Monitor, analyze and track customer's usage metrics and provide regular reports.
• Respond to and/or re-direct high-level questions from customers regarding PGx workflow, implementation, billing, consults, etc.
• Provide training to clients as needed, coordinating with Medical Affairs, IT and Product teams as needed.
• Provide feedback to management and Product/Marketing teams.
• For assigned accounts, identify and implement account level approach to increase revenue.
• Develop, maintain, and present quarterly account development strategies.
• Support business development team via onsite visits to key accounts, email and phone communication and as needed, attend industry related conferences.
• Collaborate and participate with business development, client services, and clinical teams to meet company objectives.
• Ensure ongoing client satisfaction, capture client feedback, and communicate client needs and demands back to company.
• Assist with challenging client requests or issue escalations as needed.
• Develop and maintain a high level of product and market knowledge.

COMPETENCIES

• Self-motivated and able to thrive in a results-driven environment.
• Natural relationship builder with confidence, integrity, reliability and maturity.
• Critical thinking and problem-solving skills with the ability to provide creative solutions.
• Ability to work well in cross-functional teams.
• Strong attention to detail.
• Ability to handle confidential information with discretion.
• Excellent presentation skills.
• Ability to work in a fast-paced environment.
• Strong customer service skills.
• Ability to adapt to changing priorities.
• Strong work ethic and professional demeanor.
• Excellent verbal and written communications skills.
• Excellent time and project management skills with the ability to prioritize among competing tasks.

QUALIFICATIONS

• Bachelors degree preferred.
• 3 5 years of experience in medical device, pharmaceutical, or laboratory sales.
• Preference for experience in oncology, gastroenterology, rheumatology, or cardiovascular.
• Experience using Microsoft Office Suite and CRM tools.

OTHER REQUIREMENTS

• 80% of the positions time will be spent visiting targeted accounts in assigned geography, most of which will be in person, onsite meetings with occasional remote meetings.
• Air and automobile travel are required.
• Must own a vehicle with valid insurance and have a valid drivers license.

POSITION LOCATION

Required to reside in a major metropolitan area with access to one or more major airport(s) for business travel efficiency. Strongly preferred locations are Minneapolis-St. Paul, Philadelphia, Greater NYC Metro Area, Boston, Atlanta, South Florida, or Tampa/St Petersburg.

SCHEDULE AND HOURS

This position requires the ability to work Monday - Friday during standard company business hours with occasional evenings and/or weekends to support requirements for the position.

FLSA STATUS: Exempt, FT

PAY RANGE: $50,000 -$70,000/annually plus commission.

BENEFITS OFFERED: Health, Dental, Vision, Life, STD, LTD, HSA, Retirement Plan, PTO.