Sales Service Representative

The Sales Service Department is responsible for daily customer contact and sales support. Each Sales Service Representative has a dedicated regional sales territory but is expected to assist all Mayer Fabrics customers and/or sales representatives as needed. These skilled individuals play a pivotal role in providing customers and sales representatives with product information, pricing, stock, specifications, sample requests, and other tasks as assigned by the Sales Service Manager.

PRIMARY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Order Entry - Accurately process customer orders received via email, phone, or fax. Maintain responsibility and awareness of order from entry through shipping.
• Backorders - Effectively communicate information to Purchasing Department for processing. Update customer with expected ship date and again upon receipt of goods.
• Provide detailed stock information, lead times, and pricing to customers and sales representatives.
• Assist customers with product information, specifications, and/or alternates for re-selection.
• Communicate with Sales Representatives regarding project information, customer issues, or delayed orders.
• Embrace Mayer Fabrics product line, including recognition of popular patterns, general knowledge of finishes, uses, etc.
• Develop relationships with customers and Mayer Fabrics' Sales Representatives to grow companywide customer base.

EXPERIENCE/PERSONALITY CHARACTERISTICS:

• Exceptional oral and written communication
• Positive Attitude
• Self-Control
• Enthusiastic learner, accuracy, attention to detail, and exceptional organizational skills
• Deliver high-quality output when working in a fast-paced environment and handling multiple projects simultaneously
• Shows initiative and problem-solving abilities
• Team player who is self-motivated, optimistic, and goal driven
• Design, Color, Architecture, and/or Furniture knowledge preferred

QUALIFICATIONS:

• PC literacy with Microsoft Word, Excel, and Outlook
• Ability to easily learn new software programs
• General math knowledge
• High School Diploma / College Experience Preferred