Assistant Facilities Manager

The Assistant Facilities Manager is responsible for managing the operations, maintenance, and vendor management standards of a contract to assure that they are met in a cost effective, safe, and efficient manner. This person works in cooperation with the Regional Key Account Manager and/or Facility Manager, subcontractors, and ISS team to ensure account obligations are met in accordance with approved operating guidelines and budget. The Assistant Facility Manager will be required to make decisions in the absence of the Facility Manager and will be the contact for the Manager at the account to address operational issues.

Success Criteria

• Ensures that account facilities are operated and maintained in a cost-effective and safe condition in accordance with the approved customers requirements to fulfill contractual obligations
• Communicates operating philosophy, objectives, and expectations in a continuing effort to build the site team
• Work with Facility Manager to maintain the operations budget for the Office Service, Custodial and Facility Maintenance operations
• Ensure facility statutory and regulatory compliance on the site
• Conducts activities using sound business practices to optimize expenditures and profitability
• Maintains open lines of communication with customer, alliance partners, and operations managers
• Identifies, tests, and implement leading edge technology in support of building operations
• Complies with all company policies and procedures and adheres to company standards

Key Areas of Collaboration and Influence

• Communicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as required
• Account Organization
• Risk Management and Compliance
• Customer Organization
• Local Excellence Functions
• External Partners and Suppliers
• Account dedicated People & Culture, HSE, and Finance
• Promote the IFS model within the ISS community
• Transfer best practice
• Use the account to promote and further develop ISS

Ideal Candidate Experience

• Bachelors degree in electrical, mechanical, or business or equivalent experience preferred
• 3+ years of facility management, building operations, supervisory experience in management, budgeting, vendor management, operations and maintenance required
• May require knowledge of mechanical, electrical, uninterrupted power supply (UPS) or Direct Digital Control (DDC) systems
• Strong supervisory background desired, along with good customer service experience
• Strong computer proficiency skills with emphasis on knowledge of Microsoft products (Excel, Word, Project, Power Point)
• Excellent time management skills; Able to organize and work independently
• Bilingual is a plus

Key Accountabilities

• Ensure delivery on contract promises
• Identify and leverage opportunities for improvement and best practice across the account working from the global/local concept toolbox
• Responsibility for innovation at account including deploying own resources in relevant Corporate Garage activities
• PMO responsibility ensuring delivery on time, budget and quality of prioritized projects and programs on the account
• Collaborate with internal/external stakeholders to identify and roll-out project support
• Engage in a wide network of Account Excellence Managers to ensure steady flow of best practice sharing
• Conducts periodic internal review to ensure that compliance procedures are followed
• Increase customer loyalty and satisfaction through service excellence

Physical Demands & Work Environment

• Long working hours
• Sitting at a computer for 50% of the time
• Walking/Inspecting the site 50% of the time
• Must be able to lift a minimum of 10 pounds
• Must be able to work under pressure and time deadlines during peak periods

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

Assistant Facility Manager, Facility Manager, Facility Coordinator, FM

ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable delivered to high standards by people who care. ISS believes that people make places and places make people. From strategy through to operations, ISS partners with over 60,000 customers in 30+ countries to deliver places that work, think and give and is served by 471,056 employees who connect people and places every single day. In 2019, ISS earned DKK 78 billion in revenue. It is headquartered in Copenhagen, Denmark.