Howard Sloan Search
Information Technology Support Analyst
Howard Sloan Search, Boston, Massachusetts, us, 02298
Our client: leading international law firm is seeking talented IT Support Analyst with 3 years of Professional Services or Law firm experience
for their
Boston, MA offices to join the IT Team on the Full Time / Permanent basis: Hybrid work schedule model: 4 Days a week Onsite and 1 day remote; Collaborative work environment with opportunity with growth and technical advancement. Excellent compensation package includes best in class Benefits. Please Note: this FT role requires valid US Work Permit for Permanent employment. Please Note: only local candidate will be considered. The IT Support Analyst is responsible for first-level role providing technology solutions and support to customers, participating in delivering assigned office(s) daily IT operations, and participating in IT multiple projects and initiatives. Responsibilities include: Serve as an effective technical resource to customers directly for timely assistance and high quality solutions and support, and escalations for software and hardware requests; Facilitate and support meeting technology events and tools including video conferences, presentations, client meetings and special events; Install and maintain computer software standards; Work across IT teams to achieve timely escalation and closure of software and hardware issues; Maintain the operational availability of office computers and printers; Maintain asset management system to ensure the accuracy and currency of Firm assets; Use Firm call tracking technology, in conjunction with departmental best practices, to create, update, escalate, and close tickets recording the life-cycle of a services request; Participate in IT initiatives, projects, and deployments; promotes effective training and user acceptance of Firm software; Support mobile device technologies; Facilitate the handling of planned service events such as monthly network maintenance, or unplanned network disruptions/critical outages requiring effective coordination and reporting to responsible IT groups (Network Operations, Telecom, etc.); Preserve data security policies and best practices; adhere to Information Security regulations and guidelines; availability to work off hours (as needed) for planned and unplanned work and support; some local travel may be required; Proficiencies: Advanced proficiency in Microsoft Operating Systems, application installation and configuration processes; Advanced proficiency in Microsoft Office Suite; Advance proficiency in ServiceNow and EMS conference Room reservation system; Advance proficiency IntApp Time; Document Management Systems (iManage/Work 10); Remote access architectures, applications and technologies (Citrix, VPN); Strong knowledge of mobile technologies (iOS, iPad OS); Networking technologies, cabling topologies, data communication devices, and related applications; Inter/Intra/Extranet technologies; Remote access architectures, applications and technologies (Citrix, VPN). Qualifications / Education: 3 years of Professional Services or Law firm experience Associates degree / Bachelors degree (preferred); or similar work experience; Experience providing direct support to customers in the areas of business solutions, software, hardware and networking technologies (preferred); Experience in Network systems support and management (preferred); Experience configuring, installing and maintaining client PC operating systems and related devices (preferred); and Excellent communication skills
Boston, MA offices to join the IT Team on the Full Time / Permanent basis: Hybrid work schedule model: 4 Days a week Onsite and 1 day remote; Collaborative work environment with opportunity with growth and technical advancement. Excellent compensation package includes best in class Benefits. Please Note: this FT role requires valid US Work Permit for Permanent employment. Please Note: only local candidate will be considered. The IT Support Analyst is responsible for first-level role providing technology solutions and support to customers, participating in delivering assigned office(s) daily IT operations, and participating in IT multiple projects and initiatives. Responsibilities include: Serve as an effective technical resource to customers directly for timely assistance and high quality solutions and support, and escalations for software and hardware requests; Facilitate and support meeting technology events and tools including video conferences, presentations, client meetings and special events; Install and maintain computer software standards; Work across IT teams to achieve timely escalation and closure of software and hardware issues; Maintain the operational availability of office computers and printers; Maintain asset management system to ensure the accuracy and currency of Firm assets; Use Firm call tracking technology, in conjunction with departmental best practices, to create, update, escalate, and close tickets recording the life-cycle of a services request; Participate in IT initiatives, projects, and deployments; promotes effective training and user acceptance of Firm software; Support mobile device technologies; Facilitate the handling of planned service events such as monthly network maintenance, or unplanned network disruptions/critical outages requiring effective coordination and reporting to responsible IT groups (Network Operations, Telecom, etc.); Preserve data security policies and best practices; adhere to Information Security regulations and guidelines; availability to work off hours (as needed) for planned and unplanned work and support; some local travel may be required; Proficiencies: Advanced proficiency in Microsoft Operating Systems, application installation and configuration processes; Advanced proficiency in Microsoft Office Suite; Advance proficiency in ServiceNow and EMS conference Room reservation system; Advance proficiency IntApp Time; Document Management Systems (iManage/Work 10); Remote access architectures, applications and technologies (Citrix, VPN); Strong knowledge of mobile technologies (iOS, iPad OS); Networking technologies, cabling topologies, data communication devices, and related applications; Inter/Intra/Extranet technologies; Remote access architectures, applications and technologies (Citrix, VPN). Qualifications / Education: 3 years of Professional Services or Law firm experience Associates degree / Bachelors degree (preferred); or similar work experience; Experience providing direct support to customers in the areas of business solutions, software, hardware and networking technologies (preferred); Experience in Network systems support and management (preferred); Experience configuring, installing and maintaining client PC operating systems and related devices (preferred); and Excellent communication skills