Job Details
Lead BMC Remedy/Helix Service Desk Professional
Job Details, Washington, District of Columbia, us, 20022
Lead BMC Remedy/Helix Service Desk Professional
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a
Lead BMC Remedy/Helix Service Desk Professional . This is a full-time position based onsite in
Washington DC.
Roles and Responsibilities:
Manage and coordinate the activities of the Service Desk team Ensure timely resolution of incidents and service requests in accordance with defined SLAs Provide technical support and guidance to the Service Desk team Monitor and analyze performance metrics to identify areas of improvement Work heavily with BMC Remedy and Helix Participate in project planning and implementation related to the Service Desk Stay up-to-date with industry trends and best practices in IT service management Additional duties as assigned Requirements
Must be a US Citizen or Green Card Holder Bachelor's degree in Computer Science, Information Technology, or other related fields Minimum four (4) years of experience administering, maintaining, and developing BMC Helix IT Service Management Software. ITIL 4 Managing Professional certification,
required BMC Certified Professional,
required Benefits
Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.
Some of our competitive benefits include:
Generous Paid Time Off (PTO) and all Federal Holidays off Comprehensive Health Coverage Retirement Savings Plan Pre-Tax Benefit Programs Wellness and Work-Life Support Professional Development Performance and Referral Bonuses Life and Disability Insurance
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a
Lead BMC Remedy/Helix Service Desk Professional . This is a full-time position based onsite in
Washington DC.
Roles and Responsibilities:
Manage and coordinate the activities of the Service Desk team Ensure timely resolution of incidents and service requests in accordance with defined SLAs Provide technical support and guidance to the Service Desk team Monitor and analyze performance metrics to identify areas of improvement Work heavily with BMC Remedy and Helix Participate in project planning and implementation related to the Service Desk Stay up-to-date with industry trends and best practices in IT service management Additional duties as assigned Requirements
Must be a US Citizen or Green Card Holder Bachelor's degree in Computer Science, Information Technology, or other related fields Minimum four (4) years of experience administering, maintaining, and developing BMC Helix IT Service Management Software. ITIL 4 Managing Professional certification,
required BMC Certified Professional,
required Benefits
Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.
Some of our competitive benefits include:
Generous Paid Time Off (PTO) and all Federal Holidays off Comprehensive Health Coverage Retirement Savings Plan Pre-Tax Benefit Programs Wellness and Work-Life Support Professional Development Performance and Referral Bonuses Life and Disability Insurance