Desktop Support Technician

Job Title: Desktop Support Technician Location: Philadelphia, PA (Onsite) Position Type: Full-Time Consulting - Contract $27.00/hr payrate - Full Time Hours (40 Weekly) Health Benefits Available While Contracting, Conversion at up to $65,000 salaried at the 6-12 month range About Us: We are a leading enterprise committed to delivering exceptional IT services across our organization. We are seeking a skilled Desktop Support Technician to join our team in Philadelphia, providing hands-on technical support to our staff. Job Summary: The Desktop Support Technician will be responsible for installing, configuring, and maintaining desktop hardware, software, and peripherals. This role involves troubleshooting technical issues, assisting end-users, and ensuring the seamless operation of desktop systems within an enterprise environment. Key Responsibilities: Provide technical support to end-users for hardware, software, and network-related issues. Install, configure, and maintain desktop computers, peripherals, and software applications. Troubleshoot and resolve issues related to operating systems, applications, and network connectivity. Assist with the setup and deployment of new hardware and software. Maintain an inventory of hardware and software assets. Document technical issues and resolutions in the IT service management system. Collaborate with other IT teams to address complex technical problems. Provide training and guidance to end-users on best practices and IT policies. Technical Skills Required: Proficiency in Windows and Mac OS environments. Experience with Active Directory and Group Policy management. Knowledge of networking concepts, including TCP/IP, DNS, and DHCP. Familiarity with remote desktop support tools. Experience with enterprise-level software deployment and imaging tools, such as SCCM. Understanding of IT security practices and antivirus programs. Ability to perform hardware diagnostics and coordinate repairs. Qualifications: Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field preferred. Minimum of 3 years of experience in desktop support or a similar role. Relevant certifications (e.g., CompTIA A, MCP) are a plus. Excellent problem-solving and communication skills. Ability to work independently and manage multiple tasks effectively. Strong customer service orientation.