BTI Solutions
B2B eCommerce Operations and Sales Manager
BTI Solutions, Ridgefield Park, New Jersey, us, 07660
Why work with us?
Proven people.
Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.
Proven process.
Our approach to staffing isn't just a little bit different; it's a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.
By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.
Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.
Proven results.
More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results. 95% client satisfaction rate
- measures client satisfaction vs. expectations. Our
clients have worked with us for over 10 years , on average. BTI Solutions counts
4 Global Telecommunication companies as clients. Client referrals
are BTI Solutions'
largest source of new clients. Google Review 4.4, Facebook Review 4.8
B2B eCommerce Operations and Sales Manager AO7147185 =========== Top skills===========
-Sales/Customer Success
-Account Management
-Project Management
=========== Schedule===========
Hybrid - Mon-Thurs onsite, Fri WFH
=========== KEY RESPONSIBILITES/REQUIREMENTS===========
The primary purpose of the role is to ensure a positive experience for Company's B2B eCommerce customers. The people here at Company don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Today, an increasing number of Businesses are turning to buy online directly from OEMs and we want to provide SMBs, Mid-Market, Enterprise customers a one-stop shop with the Company Business eStore offering Company's ecosystem of products and services. This role helps Company deliver our world-class experience to B2B customers buying online.
The ideal candidate will demonstrate a strong understanding and passion for Sales, customer communication, account management and customer support (from pre-sales to post-purchase), internal communication in a large organization, eCommerce operations and systems, data and analysis, and be able to articulate ideas that build and improve processes. The role will work closely with customers, sales colleagues, other eCommerce functions and cross-functional partners in Mobile, Display, TV, Memory and Appliance product lines to deliver a positive customer experience for the Company Business eStore.
=========== Responsibilities=========== • Sell Company Products and Solutions, directly to SMBs, mid-market companies, and strategic partners, via Company's B2B Online eCommerce Store • Identify and qualify business opportunities and sales pipelines with both existing accounts and through autonomously prospecting new accounts • Manage customer accounts and post-purchase order requirements and issues to ensure a positive customer experience and repeat purchasing (full lifecycle) • Track customer requests and status while working with various internal teams to fulfill the need • Analyze data and identify opportunities for improvement and growth both within accounts and more broadly with Company B2B eCommerce • Develop account plans aligned with our customers' strategies, assess their progress and guide them on the journey of transformation to mobility, while growing adoption of the Company ecosystem (Mobile, Display, TV, Memory and Appliance) • Ensure 100% satisfaction with all prospects and customers
=========== Background=========== • Bachelor's degree required • 3-5+ years experience with a proven track record in sales, account management, customer service, business development and strategic sales, preferably in Technology companies • A "get it done now" attitude with experience and capability to work in a highly autonomous environment • Experience structuring Sales Agreements, POs, Custom offers, Bundles, Solutions to facilitate a Business Deal • Strong organizational skills with an ability to create and maintain good sales records and forecasting methodologies • Strong project or program management experience with attention to documentation, tracking and details • Proven ability to develop and maintain effective work relationships, and influence both internal and external stakeholders • Ability to articulate and present our value proposition to target strategic partners • Ability to gather and leverage data to develop compelling strategies, then bring a plan to fruition with seamless execution and attention to detail • Strong customer-centric focus/ability to anticipate and react to user needs • Demonstrated ability to work collaboratively with diverse teams to achieve necessary results • Demonstration of innovation and initiative; always looking at improving the customer experience and processes while also displaying a willingness to dive into the details and help wherever necessary • Ability to anticipate how a decision made can affect our customers, partners, ecosystem and operations • Expertise in Microsoft Excel • Strong understanding of current technologies and systems that support the digital ecosystem • Strong understanding of eCommerce sites and merchandising
Proven people.
Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.
Proven process.
Our approach to staffing isn't just a little bit different; it's a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.
By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.
Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.
Proven results.
More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results. 95% client satisfaction rate
- measures client satisfaction vs. expectations. Our
clients have worked with us for over 10 years , on average. BTI Solutions counts
4 Global Telecommunication companies as clients. Client referrals
are BTI Solutions'
largest source of new clients. Google Review 4.4, Facebook Review 4.8
B2B eCommerce Operations and Sales Manager AO7147185 =========== Top skills===========
-Sales/Customer Success
-Account Management
-Project Management
=========== Schedule===========
Hybrid - Mon-Thurs onsite, Fri WFH
=========== KEY RESPONSIBILITES/REQUIREMENTS===========
The primary purpose of the role is to ensure a positive experience for Company's B2B eCommerce customers. The people here at Company don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Today, an increasing number of Businesses are turning to buy online directly from OEMs and we want to provide SMBs, Mid-Market, Enterprise customers a one-stop shop with the Company Business eStore offering Company's ecosystem of products and services. This role helps Company deliver our world-class experience to B2B customers buying online.
The ideal candidate will demonstrate a strong understanding and passion for Sales, customer communication, account management and customer support (from pre-sales to post-purchase), internal communication in a large organization, eCommerce operations and systems, data and analysis, and be able to articulate ideas that build and improve processes. The role will work closely with customers, sales colleagues, other eCommerce functions and cross-functional partners in Mobile, Display, TV, Memory and Appliance product lines to deliver a positive customer experience for the Company Business eStore.
=========== Responsibilities=========== • Sell Company Products and Solutions, directly to SMBs, mid-market companies, and strategic partners, via Company's B2B Online eCommerce Store • Identify and qualify business opportunities and sales pipelines with both existing accounts and through autonomously prospecting new accounts • Manage customer accounts and post-purchase order requirements and issues to ensure a positive customer experience and repeat purchasing (full lifecycle) • Track customer requests and status while working with various internal teams to fulfill the need • Analyze data and identify opportunities for improvement and growth both within accounts and more broadly with Company B2B eCommerce • Develop account plans aligned with our customers' strategies, assess their progress and guide them on the journey of transformation to mobility, while growing adoption of the Company ecosystem (Mobile, Display, TV, Memory and Appliance) • Ensure 100% satisfaction with all prospects and customers
=========== Background=========== • Bachelor's degree required • 3-5+ years experience with a proven track record in sales, account management, customer service, business development and strategic sales, preferably in Technology companies • A "get it done now" attitude with experience and capability to work in a highly autonomous environment • Experience structuring Sales Agreements, POs, Custom offers, Bundles, Solutions to facilitate a Business Deal • Strong organizational skills with an ability to create and maintain good sales records and forecasting methodologies • Strong project or program management experience with attention to documentation, tracking and details • Proven ability to develop and maintain effective work relationships, and influence both internal and external stakeholders • Ability to articulate and present our value proposition to target strategic partners • Ability to gather and leverage data to develop compelling strategies, then bring a plan to fruition with seamless execution and attention to detail • Strong customer-centric focus/ability to anticipate and react to user needs • Demonstrated ability to work collaboratively with diverse teams to achieve necessary results • Demonstration of innovation and initiative; always looking at improving the customer experience and processes while also displaying a willingness to dive into the details and help wherever necessary • Ability to anticipate how a decision made can affect our customers, partners, ecosystem and operations • Expertise in Microsoft Excel • Strong understanding of current technologies and systems that support the digital ecosystem • Strong understanding of eCommerce sites and merchandising