Business Systems Analyst III

Business Systems Analyst III

City of Portland

Salary: $53.41 - $75.13 Hourly

Job Type: Regular

Job Number: 2024-01204

Location: 1120 SW 5th Ave, OR

Bureau: Portland Bureau of Transportation

Closing: 12/23/2024 11:59 PM Pacific

The Position

Job Appointment: Full-Time
Work Schedule: Mon-Fri. 8-5, alternate schedule may be available after probation.
Work Location: 1120 SW 5TH AVE, PORTLAND OR 97204
Benefit: Please check our benefits tab for an overview of benefits for this position
Language Pay Premium Eligible: This position is or may be eligible for Language Pay Differential for qualifying employees.
Union Representation: District Council of Trade Unions (DCTU).
To view labor agreements, please click here .

Application Material: Please click APPLY to submit your application via the City of Portland's online portal. You will need to respond to the supplemental questions and attach a resume.

The City of Portland is seeking a Business Systems Analyst III within the Portland Bureau of Transportation. This Business Systems Analyst (BSA) is responsible for the analysis, design, configuration, implementation, and maintenance of various Enterprise & Parking applications and works closely with stakeholders to understand business needs, translate them into system requirements, and ensure that system effectively supports business processes.

This role requires strong analytical, technical, and communication skills to drive system improvements and support organizational objectives. This role will also provide leadership and support in delivering technology and information solutions that enhance productivity, lower costs, and improve information delivery for Operations.

About the division & the bureau:
The Business Systems Analyst III is a lead BSA on the Technology Services Division within PBOT. The Technology Services Division is made up of BSA's, Project Managers, Developers, Database and Server Administrators, and GIS Analysts.

The BSA III will lead complex projects across our Bureau and sometimes across the City. Projects often include working with the following types of systems/tools: Enterprise applications like Power BI, GIS, SharePoint, Tableau, Parking hardware & software, Cloud technologies, Workflow Tools, Microsoft Office 365 Tools, and Custom Developed Web Applications.

The Portland Bureau of Transportation (PBOT) is a community partner in shaping a livable city. We plan, build, manage and maintain an effective and safe transportation system that provides people and businesses access and mobility. We keep Portland moving.

For more information about the Portland Bureau of Transportation, please visit www.portlandoregon.gov/pbot .

The Portland Bureau of Transportation embraces diversity, models inclusivity, and promotes equity through its service delivery, internal operations, organizational culture, and in its work with partners and the community.

What you'll get to do:

• Business process mapping & Requirements Gathering: Collaborate with stakeholders to elicit, analyze, and document business processes and requirements related to enterprise applications.
• System Configuration: Configure enterprise applications, workflows, and data structures to align with business requirements and industry best practices. Develop system usage and data standards that enable common processes, reports, and skill development.
• Customization and Integration: Identify opportunities for system customization or integration with other systems to enhance functionality and streamline processes.
• Testing and Quality Assurance: Develop and execute test plans to ensure that system changes and enhancements meet business requirements and are free from defects.
• User Training and Support: Provide training and support to end-users on enterprise applications, best practices, and troubleshooting techniques.
• System Maintenance: Perform regular system maintenance activities.
• Documentation: Maintain comprehensive documentation of system configurations, customizations, and processes to facilitate knowledge transfer and compliance with regulatory requirements.
• Continuous Improvement: Identify opportunities for process improvements and system enhancements based on user feedback, industry trends, and organizational goals. Provide continuous system improvement by monitoring and evaluating current practices and designing and implementing enhancements that lower costs and extract the most value from enterprise systems.
• Compliance and Security: Ensure that enterprise applications & devices comply with regulatory requirements and cybersecurity best practices.

Who you are:

• Experienced BSA: An experienced Business Systems Analyst with experience in strategy, planning, requirements gathering, process mapping, administering, and configuring applications, supporting application enhancements and reporting.
• Excellent Communicator: You are a strong communicator to both technical and non-technical individuals, and proficient verbally and in writing. Experience writing job aids, providing training to stake holders.
• Innovative: You have an aptitude for continuous improvement and can excel in change management. You've demonstrated the ability to remain flexible, agile, and calm in a high paced environment that relies on quick and stable decision making.
• Problem Solver: You can identify problems early and value collaboration. You utilize active listening and effective communication and facilitation skills in working with others to find resolutions.
• Authentic: Effective in a professional, diverse, multi-cultural environment. You treat customers, co-workers and employees with respect and are accountable.
• Results Driven: This position is high paced, dynamic and requires a candidate who can take charge, bring focus, and finish tasks in a timely, accurate and professional manner.
• Dedicated: Have a passion for public service and hold a high level of pride in making sure that projects, tasks, and emergencies are effectively and efficiently completed.
• Organized: Able to work on a multitude of tasks and understand/respond to various situations in a fast-paced, dynamic work environment. Experience managing & leading projects.
• Relationship Builder: An outgoing professional who values building trust, partnerships, and relationships to support an inclusive culture and accomplish objectives more effectively. Experience managing vendors and external service providers.

Although Not Required, you may:

• Have a Degree in Computer Science, information systems, business administration or related field.
• Be Bilingual Spanish/English

Have a question?
Terrol Johnson
Senior Recruiter
[email protected]

To Qualify
Applicants must specifically address and demonstrate in their supplemental question responses and resume how their education, training and/or experience, meets each of the following minimum qualifications:

1. Experience providing maintenance & support for complex software configuration and functionality and perform complex business analysis and configuration.
2. Ability to analyze and document processes and procedures for software applications; assist with installation of new applications; coordinate software functionality with other technology teams.
3. Ability to consult with management-level staff, end users, other staff, and outside agencies regarding business needs, software solutions, and best practices; write and coordinate business cases, gather requirements, and research technical and functional solutions; evaluate processes in relationship to business needs.
4. Ability to design or lead a project team in developing new or enhanced systems and processes; evaluate design and technology alternatives; evaluate vendor product packages and determine their fit with Bureau requirements; recommend hardware, network, and software requirements, and write specification documents.
5. Ability to communicate effectively, both verbally and in writing, present information, proposals, and recommendations clearly and persuasively.

The Recruitment Process
STEP 1: Apply online between December 09 - 23, 2024

Required Application Materials:

• Resume
• Answer to the Supplemental Questions (click on the Questions tab to preview the questions)

Optional Application Materials:

• If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc) by the closing date of the recruitment.

Application Tips:

• Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
• Your resume should support the details described in your responses to the supplemental questions.
• Salary Range/Equity Pay Analysis : Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.
• Do not attach any additional documents.
• Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.

Step 2: Minimum Qualification Evaluation: Week of December 23, 2024

• An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%.
• Your resume and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
• You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information.
• Additional evaluation may be required prior to establishment of the eligible list and/or final selection.

Step 3: Establishment of Eligible List: Week of December 30, 2024

• Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.
• Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list.

Step 4: Selection (Interview): TBD

• Hiring bureau will review and select candidates for an interview.
• Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list.

Step 5: Offer of Employment: TBD

Step 6: Start Date:

• A start date will be determined after all conditions of employment have been met.

*Timeline is approximate and subject to change.

Additional Information
Click here for additional information regarding the following:

• City of Portland Core Values
• Recruitment Process - Work Status
• Equal Employment Opportunity
• Veteran Preference
• ADA, Pregnancy, and Religious Accommodations

An Equal Opportunity / Affirmative Action Employer

To apply, please visit https://apptrkr.com/5858821

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