Human Resources Technology Administrator

Overview

Ardent Health Services (AHS) is a national health care services company headquartered in Nashville, TN. Through its subsidiaries, Ardent owns and operates nearly 200 sites of care. Our subsidiaries own and operate hospitals and multispecialty physician practices in six states. Ardent includes 30 hospitals, 4,423 patient beds, 23,000 employees, and 1,700 employed physicians. Within the industry, we are noted for recognizing that every hospital is as unique as the community it serves. This in-depth understanding of how health care works at the local level is one of our great strengths.

POSITION SUMMARY

The Human Resources Technology Administrator (HR Technology Administrator) primary responsibilities include the daily management the Learning Management System (Ace Powered by HeathStream), the Performance and Compensation Management System (PeopleFluent), and Ardent's OneSource Case Management Tool, all in support of these systems. In this role, you will work closely with HR leaders across the organization, acting as a vital liaison for those responsible for these systems. Your responsibilities will include handling reporting requests and driving optimization efforts. Effective collaboration and communication with HR leaders are integral aspects of this role.

Responsibilities

• Provides support for the HR Technology, including, but not limited to, researching and resolving system issues, unexpected results or process flaws, performing scheduled activities, recommending solutions or alternate methods to meet requirements, and conducting audits and validating data regularly
• Define and implement best practice methodology for LMS and PeopleFluent application support
• Partner with system stakeholders and vendors support team to resolve issues, automate manual processes and to deploy system upgrades
• Writes, maintains, and supports a variety of reports or queries utilizing appropriate reporting tools; assists in the development of standard reports for ongoing user needs; helps maintain data integrity in system by running queries and analyzing data.
• Develops process documentation and training materials based on new processes and/or recognized needs
• Assist in the development of test plans, test cases, test scripts, and execute test cycles (integration and user acceptance testing) with functional end users and technical resources as product releases are made available
• Leads and participates in projects/process improvement - including establishing necessary functional requirements for projects by working with functional users and IT to implement system/process design.
• Assists in developing, updating and documenting Standard Operating Procedures (SOP's) for HR processes in Lawson and related HR systems
• Deliver daily production break/fix support
• Serve as the technical point of contact for assigned functional areas to assist subject matter experts in ensuring data integrity, system testing, and detailed analysis to identify process improvements
• Coordinate strategy and schedule for optimization and launches LMS and Performance/Comp systems. LMS platforms and PeopleFluent Modules.
• Train and develop system superusers/end users
• Lead the development and documentation of Standard Operating Procedures (SOP's) for LMS, Peoplefluent, and OneSource supporting modules.
• Evaluate, integrate, and technically support third-party LMS and Performance applications.
• Manage projects including system implementations, ensuring smooth transitions and ongoing support.
• Serve as the technical liaison for assigned functional areas, ensuring system integrity, and identifying process improvements.
• Develop and execute comprehensive testing for system updates, releases, and new integrations.

Qualifications

Education & Experience:

• Bachelor's degree preferred.
• Three years of experience in HRIS administration is required. Experience with Lawson/Infor S3 HCM v 10.0.9 or higher is preferred.
• Experience with report writing and formatting - specifically using Lawson Add-ins, HR Report Writer, Power BI and Business Objects.
• Experience and knowledge of Service Now and Kronos payroll is desired.
• Experience in a position requiring technical writing, editing, and proofreading.
• Experience working with third-party enterprise software and integration, preferred
• Intermediate to advanced Microsoft Word, Excel, Access, and PowerPoint experience. preferred.

Knowledge, Skills & Abilities:

• Ability to identify, analyze, and solve business problems to improve work processes.
• Possess superior interpersonal skills. Strong communication skills in order to effectively communicate ideas, opportunities, issues/solutions, and instructions (written and verbal) with all stakeholders.
• Superior research, decision-making and problem solving skills.
• Ability to work with others in a professional and collaborative manner to achieve a common goal and garner superior results.
• Ability to communicate effectively, both verbally and in writing.
• Ability to demonstrate flexibility and adaptability with work processes.
• Experience relating to others, inspiring others to participate, and mitigating conflict.
• Ability to effectively prioritize and manage multiple concurrent projects.
• Ability to take direction from multiple leaders and subject matter experts.

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