Account Manager
Data-Mail, Newington, CT, United States
Location: Newington, CT. This role is an onsite (not a remote role, not a hybrid role)
Work Schedule: Monday - Friday; 8:30 am - 5:00 pm
SUMMARY
Primarily responsible for the project management of key accounts and client programs from concept to mail drop in an efficient, cost-effective and timely manner, with excellent Customer Service skills. Also responsible for development of a productive business relationship to ensure client satisfaction and continued business.
ESSENTIAL DUTIES AND RESPONSIBILITIES
+ Responsible for coordinating all aspects of clients mailing, including submission of text, data processing instructions, printing, lettershop applications and mail processing, production and scheduling.
+ Generates top quality work.
+ Schedule and enter account information into CJM, determine mail date and monitor timeliness.
+ Coordinate, inspect and make recommendations on client materials received at Data-Mail.
+ Coordinate laser text and sign-offs with client.
+ Analyze programming specifications and manage letter text signoff procedures.
+ Coordinate client visits and conduct client meetings.
+ Analyze postal requirements.
+ Ensure postage monies are correct and received before mailing.
+ Update quote and correspondence with client to ensure proper billing.
+ Create lettershop instructions, recaps, & production samples. Maintains inventory control.
+ Ensure all lettershop instructions are correct.
+ Advise client on technical and logistic opportunities and problems with mailing.
+ Keep apprised of new postal regulations, as well as new direct mail techniques and make recommendations to senior management and client.
+ Analyze leftover inventory and take appropriate action.
+ Ensure all leftover inventory is reported to the client and action is taken.
+ Continually learn new techniques in the direct mail industry.
+ Ensure postage monies are correct and received before mailing.
+ Comply with company rules and regulations.
+ Maintain confidentiality of company-sensitive data.
+ Implement a commitment to quality philosophy and recommend methods and procedures to reduce cost and/or improve operating efficiency of the department.
+ Keep manager/supervisor informed of activities and situations that will impact the achievement of corporate or department goals and objectives.
+ Perform other related duties as required to achieve the goals and objectives of the department and company.
EDUCATION/EXPERIENCE
+ Four-year college degree plus a minimum of 3 years in a customer service position or equivalent experience
+ Minimum of 2 years experience in data processing, marketing or printing environment.
+ Microsoft Office spreadsheet and word processing
+ Proficiency in Excel & Word
COMPETENCIES
+ Ability to work in a fast-paced environment
+ Knowledge of laser printers
+ Excellent verbal and written communication skills
+ Strong interpersonal skills
+ Microsoft Office-Word and Excel
+ Management skills
+ Training skills
+ Organizational and analytical skills
+ Data processing skills to include merge/purge, list maintenance, laser printing
+ Ability to schedule and coordinate interdepartmental processes to include account service, data processing, scheduling and print room.
+ Account service oriented
+ Time management proficiency
+ Team oriented
+ Decision making skills
+ Problem resolution ability
+ Lettershop skills, to include inserting, bindery, mail processing and postal regulations.
+ Ability to handle stressful situations with professionalism and tact
+ MUST be able to work extended hours on short or no notice