SOW - Pathways User Acceptance Test Team - MS - Case Management: Placements

Case Management: Placements Role Overview The vendor will support MDCPS in executing the User Acceptance Testing (UAT) phase of the Pathways project, which aims to implement a Comprehensive Child Welfare Information System (CCWIS). The role requires expertise in quality assurance, test case development, and execution to ensure a functional, intuitive, and reliable system for end users.Key Responsibilities Master Test Plan Execution: Implement the strategies and procedures outlined in the UAT Master Test Plan. Monitor progress and address deviations or issues during test execution. Test Case Development and Review: Review System Integration Testing (SIT) test cases and results to ensure coverage aligns with project requirements. Assist in defining test cases, test data, and testing environments by collaborating with SMEs, Business Analysts (BAs), and staff. Test Execution and Monitoring: Conduct various tests, including functional testing, end-to-end scenarios, data validation, ADA compliance, regression testing, and report validation. Document results, identify defects, and track progress during end-to-end testing efforts. Test Environment Setup Support: Assist in smoke testing the test environment(s) to simulate end-to-end scenarios. Coordinate with teams to resolve environment-related issues. Defect Management: Validate, verify, and retest defects identified during testing. Track and report end-user test results. Quality Management: Define quality metrics and acceptance criteria. Conduct regular quality reviews, audits, and generate reports summarizing progress and milestones. Resource Coordination: Assist the UAT Test Manager with test case assignments for the UX test team. Ensure smooth collaboration between MDCPS staff and the UAT team. Risk Mitigation: Identify potential risks and challenges and recommend strategies to mitigate them. Support final validation with business stakeholders. Skills and Experience Required Mandatory: Comprehensive Child Welfare Information System (CCWIS) knowledge or Child Welfare/Human Services experience. Experience writing comprehensive test scripts and conducting UAT. Resumes of all assigned personnel. Vendor resources must work onshore within the continental United States. Preferred: Demonstrated capability in executing UAT processes. Proven ability to collaborate effectively with MDCPS staff and test managers. Workplace: Primarily remote with 2-4 weeks onsite. Duration: Eight-month project. Tools and Equipment: Testing laptops and environments will be provided by MDCPS. Key Personnel: Substitution allowed only under specific circumstances, with prior notification and approval.