United IT Solutions
Solution Architect (Infrastructure Architect)
United IT Solutions, Cincinnati, Ohio, United States, 45208
Solution Design and Architecture:
• Lead the design and architecture of ServiceNow solutions encompassing IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM).
• Define technical requirements, solution architecture, and system integrations to deliver scalable and sustainable ServiceNow implementations.
• Provide expertise in ServiceNow modules such as Incident Management, Change Management, Problem Management, Service Catalog, Service Mapping, and ServiceNow Discovery.
Requirements Gathering and Analysis: • Work closely with stakeholders to gather and analyze business requirements. • Translate business needs into technical requirements and design solutions aligned with organizational objectives. • Conduct workshops, interviews, and assessments to identify opportunities for process improvement.
Platform Customization and Development: • Customize and configure ServiceNow platform components to meet specific business needs, including UI configurations, workflows, forms, and automation scripts. • Develop custom applications, business rules, script includes, and integrations using ServiceNow development tools (e.g., Scripting, UI Policy, Business Rules, REST APIs). • Implement and maintain integrations with third-party systems and applications, ensuring data integrity and seamless flow of information. • Integrate ServiceNow with enterprise systems and applications, including ERP, CRM, HRIS, and other business-critical platforms, using integration technologies such as REST, SOAP, and MID Server. • Design and implement ServiceNow workflows to automate business processes and streamline cross-functional workflows across departments.
Migration and Upgrade: • Plan and execute ServiceNow platform migrations and upgrades, ensuring minimal disruption to business operations and maximum utilization of new features and enhancements. • Develop migration strategies, data mapping, and data transformation plans to facilitate smooth transition from legacy systems to ServiceNow.
MID Server Deployment and Management: • Architect and deploy MID Servers to facilitate secure communication between ServiceNow instances and on-premises systems. • Configure and manage MID Server clusters to ensure high availability, scalability, and performance.
Configuration and Administration: • Configure and administer ServiceNow instances, including instance settings, user roles and permissions, and system properties. • Manage CMDB configuration, CI classes, and relationships to ensure accurate and up-to-date configuration data. • Perform routine maintenance tasks, such as patching, upgrades, and performance tuning, to optimize ServiceNow platform performance and stability.
IT Asset Management (ITAM): • Design and implement ITAM processes for effective lifecycle management of IT assets. • Define asset management policies, standards, and procedures to ensure compliance and cost optimization. • Implement asset tracking and inventory management capabilities within ServiceNow, integrating with procurement and financial systems as needed.
IT Service Management (ITSM) and IT Operations Management (ITOM): • Architect and implement ITSM processes and workflows in ServiceNow, aligning with ITIL best practices. • Design and implement ITOM solutions, including Service Mapping, Event Management, and Orchestration, to enhance visibility and control over IT infrastructure.
Integration and Business Flows: • Analyze business requirements and design end-to-end business flows and processes in ServiceNow, ensuring alignment with organizational goals and objectives. • Integrate ServiceNow with enterprise systems and applications, including ERP, CRM, HRIS, and other business-critical platforms, using integration technologies such as REST, SOAP, and MID Server.
Documentation and Knowledge Sharing: • Create technical documentation, including design documents, configuration guides, and developer manuals, to facilitate knowledge transfer and ensure system maintainability. • Conduct training sessions and workshops for end users, administrators, and developers on ServiceNow functionalities, best practices, and new features.
Continuous Improvement: • Stay updated with ServiceNow platform releases, features, and industry trends, and assess their impact on existing solutions and processes. • Identify opportunities for innovation and optimization of ServiceNow solutions to drive continuous improvement in IT operations and service delivery.
Qualifications: • Bachelor's degree in information technology, or related field • ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) and Certified Technical Architect required. • Minimum of 15+ years of experience architecting, designing, and implementing ServiceNow solutions in enterprise environments. • In-depth knowledge of ServiceNow platform architecture, modules, and capabilities. • Proficiency in ServiceNow development tools, including JavaScript, Glide API, and ServiceNow Studio. • Strong understanding of IT Service Management (ITSM), IT Operations Management (ITOM) and IT Asset Management (ITAM) processes and frameworks (ITIL). • Excellent communication, presentation, and interpersonal skills. • Proven ability to lead cross-functional teams and manage multiple projects simultaneously. • Experience with Agile/Scrum methodologies and project management
Requirements Gathering and Analysis: • Work closely with stakeholders to gather and analyze business requirements. • Translate business needs into technical requirements and design solutions aligned with organizational objectives. • Conduct workshops, interviews, and assessments to identify opportunities for process improvement.
Platform Customization and Development: • Customize and configure ServiceNow platform components to meet specific business needs, including UI configurations, workflows, forms, and automation scripts. • Develop custom applications, business rules, script includes, and integrations using ServiceNow development tools (e.g., Scripting, UI Policy, Business Rules, REST APIs). • Implement and maintain integrations with third-party systems and applications, ensuring data integrity and seamless flow of information. • Integrate ServiceNow with enterprise systems and applications, including ERP, CRM, HRIS, and other business-critical platforms, using integration technologies such as REST, SOAP, and MID Server. • Design and implement ServiceNow workflows to automate business processes and streamline cross-functional workflows across departments.
Migration and Upgrade: • Plan and execute ServiceNow platform migrations and upgrades, ensuring minimal disruption to business operations and maximum utilization of new features and enhancements. • Develop migration strategies, data mapping, and data transformation plans to facilitate smooth transition from legacy systems to ServiceNow.
MID Server Deployment and Management: • Architect and deploy MID Servers to facilitate secure communication between ServiceNow instances and on-premises systems. • Configure and manage MID Server clusters to ensure high availability, scalability, and performance.
Configuration and Administration: • Configure and administer ServiceNow instances, including instance settings, user roles and permissions, and system properties. • Manage CMDB configuration, CI classes, and relationships to ensure accurate and up-to-date configuration data. • Perform routine maintenance tasks, such as patching, upgrades, and performance tuning, to optimize ServiceNow platform performance and stability.
IT Asset Management (ITAM): • Design and implement ITAM processes for effective lifecycle management of IT assets. • Define asset management policies, standards, and procedures to ensure compliance and cost optimization. • Implement asset tracking and inventory management capabilities within ServiceNow, integrating with procurement and financial systems as needed.
IT Service Management (ITSM) and IT Operations Management (ITOM): • Architect and implement ITSM processes and workflows in ServiceNow, aligning with ITIL best practices. • Design and implement ITOM solutions, including Service Mapping, Event Management, and Orchestration, to enhance visibility and control over IT infrastructure.
Integration and Business Flows: • Analyze business requirements and design end-to-end business flows and processes in ServiceNow, ensuring alignment with organizational goals and objectives. • Integrate ServiceNow with enterprise systems and applications, including ERP, CRM, HRIS, and other business-critical platforms, using integration technologies such as REST, SOAP, and MID Server.
Documentation and Knowledge Sharing: • Create technical documentation, including design documents, configuration guides, and developer manuals, to facilitate knowledge transfer and ensure system maintainability. • Conduct training sessions and workshops for end users, administrators, and developers on ServiceNow functionalities, best practices, and new features.
Continuous Improvement: • Stay updated with ServiceNow platform releases, features, and industry trends, and assess their impact on existing solutions and processes. • Identify opportunities for innovation and optimization of ServiceNow solutions to drive continuous improvement in IT operations and service delivery.
Qualifications: • Bachelor's degree in information technology, or related field • ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) and Certified Technical Architect required. • Minimum of 15+ years of experience architecting, designing, and implementing ServiceNow solutions in enterprise environments. • In-depth knowledge of ServiceNow platform architecture, modules, and capabilities. • Proficiency in ServiceNow development tools, including JavaScript, Glide API, and ServiceNow Studio. • Strong understanding of IT Service Management (ITSM), IT Operations Management (ITOM) and IT Asset Management (ITAM) processes and frameworks (ITIL). • Excellent communication, presentation, and interpersonal skills. • Proven ability to lead cross-functional teams and manage multiple projects simultaneously. • Experience with Agile/Scrum methodologies and project management