County of Santa Clara CA
Associate IT Field Support Specialist
County of Santa Clara CA, Santa Clara, California, us, 95053
Salary :
$98,683.52 - $119,959.84 Annually
Location :
Throughout the County of Santa Clara, CA
Job Type:
Full-Time
Job Number:
24-G1U-B
Department:
County-Wide Recruitment
Opening Date:
12/27/2024
Closing Date:
1/14/2025 11:59 PM Pacific
Bargaining Unit:
01
Description
Under supervision, to provide desk side, phone, or email support in diagnosing and resolving problems, respond to software deployment needs, information requests, moves/adds/changes for offices, and training for customers.
NOTE: This recruitment will include a written examination; applicants who meet the employment standards will be invited to take an online examination tentatively scheduled to open the week of January 27th.
Information will be sent via email a few days prior. Typical Tasks
Provides technical support to meetings that include video conferencing; Deploys new or upgraded images, software and hardware; Configures and installs desktop PCs, peripheral equipment, laptops and mobile devices; Repairs hardware, software, and peripheral equipment, following design or installation specifications; Conducts unit tests for new deployments or new components and remediates problems; Diagnoses and resolves client workstation and mobile device hardware and software issues; Documents solutions to common problems and responses to frequently asked questions; Provides on-the-spot training to customers; May be assigned as a Disaster Service Worker, as required; Performs other related duties as required. Employment Standards
Sufficient education, training, and experience to demonstrate the possession and direct application of the following knowledge and abilities:
Training and Experience Note: Possession of an Associate's degree from an accredited college in Computer Science, Information Systems, or other related field, or technical institute degree/certificate in Computer Science, Information Systems, or other related field.
OR
Possession of an Associate's degree or sixty (60) semester units (90 quarter units) from an accredited college, and Two (2) years of recent experience problem solving and/or installing basic information systems hardware and/or software products.
Special Requirements
Ability to travel to alternate locations in the course of work. If driving, possession of a valid California driver's license prior to appointment and the ability to qualify for and maintain a County driver authorization. Depending on the position, related certifications may be desirable. Knowledge of:
County users' technical and documentation requirements; A variety of software and hardware typically used in the County; Methods to repair hardware, software, and peripheral equipment, following design or installation specifications; Software performance, troubleshooting and testing; Procedures used to diagnose and resolve client workstation and mobile device hardware and software issues; Standards, policies and procedures related to technical support. Ability to:
Install desktop PCs, peripheral equipment, laptops and mobile devices; Repair hardware, software, and peripheral equipment; Conduct unit testing; Diagnose and resolves workstation and mobile device hardware and software issues; Document requirements and activities related to common problems and responses; Provide training to customers; Effectively work in a high stress environment; Interact effectively with all staff; Prioritize and respond to requests; Learn to administer and troubleshoot the tools, systems and processes used in the assigned department.
Physical Requirements
Positions in this classification work alternate work hours (day, swing or night) and/or in locked facilities.
The County offers comprehensive first-class medical, dental, and vision benefits plans for County employees and their dependents, including plans with no deductibles, no co-pays, no co-insurance, and no prescription drug co-pays.
Learn more
The County also offers generous paid time off with significant vacation, sick time, and 13 paid County holidays annually! Details are included in the with the bargaining unit applicable to the job classification.
In addition to the amazing perks above, the County also offers the additional benefits below.
Retirement Benefits The County offers robust retirement plans including a (similar to the private sector's 401(k) plan) and the In addition to lifetime retirement income available through the CalPERS pension plan, the 457(b) Deferred Compensation plan provides a great way to save for retirement and supplement the defined benefit pension available to employees. These plans help our employees build a plan for their future and contribute to their family's long-term financial well-being.
Health Flexible Spending Account The empowers employees to manage healthcare expenses efficiently with tax-free contributions (up to $3,200 for the 2024 calendar year). Secure tax-free solutions for your healthcare expenses and enjoy the flexibility to manage your healthcare finances effectively with the HFSA.
Dependent Care Assistance Program (DCAP) The enables employees to utilize tax-free funds for dependent care services, facilitating a convenient and cost-effective approach for managing your dependent care expenses. The County also offers the , an employer-funded DCAP, for employees with annual income under $120,000.
Life and AD&D The County offers life and disability benefits including , Insurance, These benefits ensure financial security and income support when you and your family need it most.
Employee Assistance Program (EAP) The County prioritizes employee mental health and well-being and offers a top-tier through Concern providing confidential counseling sessions covering stress, anxiety, relationships, grief, as well as financial/legal services, personal coaching, child and elder care referrals, and comprehensive crisis support.
Employee Wellness The offers free wellness programing, fitness classes and resources; including Elevate My Wellness an all-in-one platform designed to elevate your well-being journey.
Education Reimbursement A generous program is available, including Education Reimbursement for employees seeking additional training and professional development.
NOTE : Benefit and Retirement information may vary from bargaining unit to bargaining unit. Due to changes in State Law, current pension provisions described in the union contracts are not automatically applied. Specific pension benefits for new hires who start on or after January 1, 2013 may be different than indicated in the union contracts.
Click here to access all Memoranda of Understanding and most recent Summary of Changes.
01
Please answer the following questions. Completion of the following supplemental questions is
REQUIRED
and is an integral part of the evaluation process. Initially, it will be used to determine minimum qualifications. For those applicants meeting the employment standards, this information will be critical in the subsequent competitive assessment to identify those candidates to be invited to continue in the examination process. Your responses to the questions may also be reviewed and scored in a Competitive Rating evaluation process based on pre-determined rating criteria. Your answers should be as complete as possible, as no additional information will be accepted from applicants once the Competitive Rating evaluation has begun. A response of
"see resume"
or
"see application"
will deem your application incomplete.
REQUIRED: Include a DETAILED description of job duties along with employer's names, job titles, dates of employment, and hours worked per week. If none, type N/A.
Do you understand the requirement to provide complete answers in order to determine relevant experience for each area in question?
Yes No
02
What is the highest level of education you have completed?
College (60 to 89 semester units / 90 to 134 quarter units) College (90 to 119 semester units / 135 to 179 quarter units) College (120 or more semester units / 180 or more quarter units) Associate's Degree Bachelor's Degree Master's Degree Doctoral Degree None of the above
03
Do you possess an Associate's degree, or higher, in Computer Science, Information Systems, or other related field?
Yes, Computer Science Yes, Information Systems Yes, Related Field None of the Above
04
Please indicate which degree you possess and your field of study. If none, type N/A..
05
Do you possess a technical institute degree/certificate in Computer Science, Information Systems, or other related field?
Yes, Computer Science Yes, Information Systems Yes, Related Field None of the Above
06
Please indicate which field of study and the technical institute from which you received your degree or certificate. If none, type N/A.
07
How many recent years of experience do you possess in problem solving and/or installing basic information systems hardware, and/or software products? ("Recent experience" for purposes of this recruitment is considered within the last five years, December 2019 - December 2024)
None Less than one year One to less than two years Two to less than three years Three to less than four years Four or more years
08
Please describe your recent experience in problem solving and/or installing basic information systems hardware, and/or software products.
REQUIRED: Include a DETAILED description of job duties along with employer's names, job titles, dates of employment, and hours worked per week. If none, type N/A.
09
Please specify the ITSM software with which you are familiar:
Lansweeper ServiceNow Cherwell Other None of the Above
10
If you selected "other" to the above question, please specify the software with which you are familiar.
11
Do you have experience installing and configuring Microsoft Surface Hubs, Lenovo Hubs or similar equipment?
Yes No
12
County departments use Information Systems Skills Inventory (ISSI) to select staff for IS jobs. The ISSI allows applicants to self-identify their areas of expertise in order to assist departmental recruitment efforts. Your application or resume must show how/where you obtained the skills indicated below. Instructions: Check off all of the items below in which you have a thorough, working knowledge. When examples are given (in parentheses), check the box only if you are completely familiar with at least one of the specified examples. The ISSI form is required for each employment application you submit for an IT position. The information provided on the form is subject to verification.
CLOUD TECHNOLOGIES
AWS Azure GCP VMWare None of the Above
13
DATA ANALYTICS AND DATA ENGINEERING
ArcGIS Desktop (ArcGIS Pro, ArcMap) ETL Jupyter Notebook MS Power BI Python None of the Above
14
OPERATING SYSTEMS
AIX (IBM) Apple/Macintosh IBM Mainframe (MVS/ESA, OS/390, zOS) Linux (Redhat, SUSE, UBUNTU, et al) Solaris UNIX UNIX (BSD) UNIX (IBM) (AIX) VM Ware Windows 10 Windows 11 Windows Server 2012 Windows Server 2016 Windows Server 2019 Windows Server 2022 None of the Above
15
INTERNET/INTRANET/WEB SERVICES
Active PDF Active RDF Apache AS/400 Network/Administration Hibernate IBM Websphere Internet/Intranet Development Internet/Intranet Support JBoss Microsoft IIS PDF Components Tomcat Vignette CMA/CMS/VAP Web Page Development Weblogic None of the Above
16
APPLICATION DEVELOPMENT
Action Script App development for Android App development for iOS ArcGIS Online, ArcGIS Enterprise BO Dashboards Business Intelligence Business Objects full-client users and web-intelligence user Business Objects X1/R2 and R3 Business Process Management Integration DevOps Eclipse ERWIN in Modeling tool Flash Action Script FLEX GitHub Illustrator JBuilder Jira Logical Database Design Macromedia Flash Microsoft Dynamics 365 CRM NetBeans OO Physical Database Design Real Time Application Interfaces Relational Data Base Design SAP Business Objects SAP Business Warehouse SAP ECC/Hana S4 ABAP SAS Scrum Service Oriented Architecture SPSS Systems Analysis UML Visual Studio VisualCron Web development (HTML, CSS, Javascript) None of the Above
17
PROGRAMMING
ArcGIS APIs ArcGIS location services (e.g., Geocoding service, Baseman layer service, Geometry service, Elevation service, Routing Service, Spatial analysis service etc. ASP C C# C++ Cobol Drupal EJB Geographic Information Systems (design, programming, spatial database maintenance, user support) HTML J2EE JAVA JavaScript JCL Joomla JSON/GeoJSON JSP Lotus Notes Lotus Notes JavaScript Lotus Notes Scripts and Formulas MFC/Win32 API Microsoft Developer Environment Microsoft.NET Multi-threading Applications Perl PHP PYTHON Ruby SAP ABAP SOAP SQL Stored Procedures Unix Shell Scripts VB Script VB.net Visual Basic XML None of the Above
18
SECURITY
Active Directory Anti-Virus Software Authorization Policy Server Email Filtering/Spam protection Encryption Firewall and Firewall Monitoring IBM Security Server (RACF) Internet Content Filter Intrusion Detection Lenel Neoteris / SSL Security Tools and Systems Smart Card / Biometrics User Authentication (Secure ID, Skey, Cryptocard, PKI Technology) Virtual Private Networking Vulnerability Testing Web Filter None of the Above
19
SERVICES AND TECHNICAL / CUSTOMER SUPPORT
AirWatch AppDynamics Backup Tools and Utilities CICS Citrix Virtual Applications Citrix Virtual Desktops Communications Hardware (routers, DSUs, multiplexers, switches, PBXs) Communications Hardware Support Computer Hardware Support Ethernet FIM/MIM IBM Mainframe Network (RJE-NJE, VTAM, Hardware Support, including front-end processors and terminal controllers) IBM Spectrum Protect Infoblox LAN/Server Admin Tools and Support LANsweeper Lotus Domino Microsoft Office Suite 2010 or 2013 Microsoft Quick Assist/RDP MS Exchange MS LAN Manager MS-SCOM Network Management and Support (Tivoli, HP Openview, Netview, Ciscoworks, LanAlyzer, Optivity) OEM (Oracle Enterprise Manager) Office Automation Suites Patch Management (SMS) SMTP Mail SolarWinds System Network Architecture TCP/IP Veeam Virtualization WAN/Router Protocols and Services (IGRP, RIP, PPP, S LIP) Wireless ZENworks 7 Suite None of the Above
20
CERTIFICATIONS
A+ Apptio Certified Practitioner CAPM (Certified Associate in project Management) CCIE (Cisco Certified Internetwork Expert) CCNA (Cisco Certified Network Associate) CCNP (Cisco Certified Network Professional) CHAMP (Certified Hardware Asset Management Professional) CISSP (Certified Information Systems Security Professional) CITAM (Certified IT Asset Manager) Cloud Financial Operations (FinOps) COMPTIA CSAM (Certified Software Asset Manager) CSM (Certified Scrum Master) CSPO (Certified Scrum Product Owner) ITIL Foundations ITIL Managing Professional ITIL Master MCP (Microsoft Certified Professional) Lean Six Sigma Oracle PgPM (Program Management Professional) PMP (Project Management Professional) Technology Business Management None of the Above
21
ENTERPRISE DATABASE MANAGEMENT
Apptio Business Intelligence Database Warehouse DB2 DB2 UDB AIX DB2 UDB Mainframe DB2 UDB Windows IBM Lotus Notes IDMS Informix Ingres MS SQL Server Oracle Power Apps Sybase None of the Above
22
DATABASE MANAGEMENT AND SUPPORT
Asset Inventory Management Backup Tools and Utilities Citrix Communications Hardware (routers, DSUs, multiplexers, switches, PBXs) Communications Hardware Support Computer Hardware Support Envision database Filemaker Pro IBM Mainframe Network (RJE-NJE, VTAM, Hardware Support, including front-end processors and terminal controllers) IPX/SPX LAN/Server Admin Tools and Support Microsoft Access MS Exchange MS LAN Manager MySQL Network Management and Support (Tivoli, HP Openview, Netview, Ciscoworks, LanAlyzer, Optivity) Office Automation Suites Paradox SMTP Mail SQL Server System Network Architecture TCP/IP TokenRing Unix, Protocol and Services (FTP, Telnet, HTTP DHCP, DNS) WAN/Router Protocols and Services (IGRP, RIP, PPP, S LIP) None of the above
23
APPLICATION SUPPORT
Accela Adobe Acrobat Adobe Contribute Adobe Fireworks Adobe Illustrator Adobe InDesign Adobe Pagemaker Adobe Photoshop ArcGIS Desktop (ArcGIS, ArcMap, ArcCatalog) ArcGIS Online Archibus CAIR CalHEERS CalWIN Cherwell CJIC Crystal Reports CUBS (Columbia Ultimate Business System) eDirectory Elections Systems Epic EMR Exchange Mail Server FileMaker Pro GIS Hexagon I/CAD Joomla CMS KnowledgeLake Laserfiche Lotus Notes R5/R6/R8.5.2/R9/R10/R11/R12 McAfee Anti-Virus MEDS Microsoft Office 2016 Microsoft Office 365 Microsoft Remote Installation Service Mindjet Mindmanager Monarch MS Dynamics MS Forms MS PowerPoint MS Project Web App / Project Online MS SharePoint MS SQL Server management Studio MS Visio OCAT Origami POPS SAP ARIBA SAP BASIS SAP Business Objects SAP Business Warehouse SAP FI/CO SAP FM SAP MM SAP SAC SimpleIndex VAST VIDIZMO Work Number None of the above
24
DATABASE ADMINISTRATION
Business Intelligence Database Warehouse DB2 DB2 UDB AIX DB2 UDB Mainframe DB2/UDB AIX, LINUX, Solar, Windows Firewalls Global Protect HANA IBM Lotus Notes IDMS Informix Ingres Load Balancers (F5) MS SQL Server My SQL Networking Oracle Postgres Routers, switches SD WAN Sybase WAPs ZScaler None of the above
25
VOICE NETWORKING - CALL CENTERS & VoIP
AudioCodes Calabrio Quality Management Calabrio Workforce Management Cisco "Cube" / Routers, Dial plans, Gateways, and Switches Cisco Call Manager Cisco Customer Voice Portal (CVP) Cisco Emergency Responder (CER) Cisco Softphones Jabber Cisco UCCE/ICM Scripting Cisco Unified Communications (UC) and Unified Contact Center Enterprise (UCCE) Cisco Unity Voicemail GCCAI (Google Contact Center Artificial Intelligence) Google Dialog Flow (GDF) CX Google GDF/CCAI call flows with backend API InformaCast Paging IP addressing, subnets, VLANs, QoS IVRs and ACDs Microsoft Team signaling flows Microsoft Teams Voice Nuance Programming (e.g. Java) Rest API SBC (Session Border Controllers) Soap API TCP/IP, VoIP, WAN, Metro Ethernet, and MPLS Voice protocols and audio codecs PRI, SIP/H.323/MGCP/SCCP, SRST, Analog gateways, FXO, FXS ports None of the above
26
HEALTHCARE ELECTRONIC DATA INTERCHANGE (EDI)
270 271 274 835 837 None of the above
27
OTHER DATABASES
Access Filemaker Pro Geodatabase Interbase SQL Server None of the Above
28
How did you find out about this job?
Contacted by County Recruiter Contacted by a Recruitment Firm County Employee Referral County of Santa Clara Career Website County of Santa Clara Job Interests Email Notification Facebook Instagram LinkedIn Indeed Virtual Job Fair In Person Job Fair In-Person Networking Professional Event Virtual Networking Event Community Event Glassdoor Governmentjobs.com Professional Association Search Engine (Google, Bing, online search, etc.) Hospital Website: SCVMC, O'Connor Hospital, St. Louise Regional Hospital Website Handshake Student Career Center County Text Message Other (Specify in the next question)
29
This space is to specify Other from last question, if needed.
Required Question
$98,683.52 - $119,959.84 Annually
Location :
Throughout the County of Santa Clara, CA
Job Type:
Full-Time
Job Number:
24-G1U-B
Department:
County-Wide Recruitment
Opening Date:
12/27/2024
Closing Date:
1/14/2025 11:59 PM Pacific
Bargaining Unit:
01
Description
Under supervision, to provide desk side, phone, or email support in diagnosing and resolving problems, respond to software deployment needs, information requests, moves/adds/changes for offices, and training for customers.
NOTE: This recruitment will include a written examination; applicants who meet the employment standards will be invited to take an online examination tentatively scheduled to open the week of January 27th.
Information will be sent via email a few days prior. Typical Tasks
Provides technical support to meetings that include video conferencing; Deploys new or upgraded images, software and hardware; Configures and installs desktop PCs, peripheral equipment, laptops and mobile devices; Repairs hardware, software, and peripheral equipment, following design or installation specifications; Conducts unit tests for new deployments or new components and remediates problems; Diagnoses and resolves client workstation and mobile device hardware and software issues; Documents solutions to common problems and responses to frequently asked questions; Provides on-the-spot training to customers; May be assigned as a Disaster Service Worker, as required; Performs other related duties as required. Employment Standards
Sufficient education, training, and experience to demonstrate the possession and direct application of the following knowledge and abilities:
Training and Experience Note: Possession of an Associate's degree from an accredited college in Computer Science, Information Systems, or other related field, or technical institute degree/certificate in Computer Science, Information Systems, or other related field.
OR
Possession of an Associate's degree or sixty (60) semester units (90 quarter units) from an accredited college, and Two (2) years of recent experience problem solving and/or installing basic information systems hardware and/or software products.
Special Requirements
Ability to travel to alternate locations in the course of work. If driving, possession of a valid California driver's license prior to appointment and the ability to qualify for and maintain a County driver authorization. Depending on the position, related certifications may be desirable. Knowledge of:
County users' technical and documentation requirements; A variety of software and hardware typically used in the County; Methods to repair hardware, software, and peripheral equipment, following design or installation specifications; Software performance, troubleshooting and testing; Procedures used to diagnose and resolve client workstation and mobile device hardware and software issues; Standards, policies and procedures related to technical support. Ability to:
Install desktop PCs, peripheral equipment, laptops and mobile devices; Repair hardware, software, and peripheral equipment; Conduct unit testing; Diagnose and resolves workstation and mobile device hardware and software issues; Document requirements and activities related to common problems and responses; Provide training to customers; Effectively work in a high stress environment; Interact effectively with all staff; Prioritize and respond to requests; Learn to administer and troubleshoot the tools, systems and processes used in the assigned department.
Physical Requirements
Positions in this classification work alternate work hours (day, swing or night) and/or in locked facilities.
The County offers comprehensive first-class medical, dental, and vision benefits plans for County employees and their dependents, including plans with no deductibles, no co-pays, no co-insurance, and no prescription drug co-pays.
Learn more
The County also offers generous paid time off with significant vacation, sick time, and 13 paid County holidays annually! Details are included in the with the bargaining unit applicable to the job classification.
In addition to the amazing perks above, the County also offers the additional benefits below.
Retirement Benefits The County offers robust retirement plans including a (similar to the private sector's 401(k) plan) and the In addition to lifetime retirement income available through the CalPERS pension plan, the 457(b) Deferred Compensation plan provides a great way to save for retirement and supplement the defined benefit pension available to employees. These plans help our employees build a plan for their future and contribute to their family's long-term financial well-being.
Health Flexible Spending Account The empowers employees to manage healthcare expenses efficiently with tax-free contributions (up to $3,200 for the 2024 calendar year). Secure tax-free solutions for your healthcare expenses and enjoy the flexibility to manage your healthcare finances effectively with the HFSA.
Dependent Care Assistance Program (DCAP) The enables employees to utilize tax-free funds for dependent care services, facilitating a convenient and cost-effective approach for managing your dependent care expenses. The County also offers the , an employer-funded DCAP, for employees with annual income under $120,000.
Life and AD&D The County offers life and disability benefits including , Insurance, These benefits ensure financial security and income support when you and your family need it most.
Employee Assistance Program (EAP) The County prioritizes employee mental health and well-being and offers a top-tier through Concern providing confidential counseling sessions covering stress, anxiety, relationships, grief, as well as financial/legal services, personal coaching, child and elder care referrals, and comprehensive crisis support.
Employee Wellness The offers free wellness programing, fitness classes and resources; including Elevate My Wellness an all-in-one platform designed to elevate your well-being journey.
Education Reimbursement A generous program is available, including Education Reimbursement for employees seeking additional training and professional development.
NOTE : Benefit and Retirement information may vary from bargaining unit to bargaining unit. Due to changes in State Law, current pension provisions described in the union contracts are not automatically applied. Specific pension benefits for new hires who start on or after January 1, 2013 may be different than indicated in the union contracts.
Click here to access all Memoranda of Understanding and most recent Summary of Changes.
01
Please answer the following questions. Completion of the following supplemental questions is
REQUIRED
and is an integral part of the evaluation process. Initially, it will be used to determine minimum qualifications. For those applicants meeting the employment standards, this information will be critical in the subsequent competitive assessment to identify those candidates to be invited to continue in the examination process. Your responses to the questions may also be reviewed and scored in a Competitive Rating evaluation process based on pre-determined rating criteria. Your answers should be as complete as possible, as no additional information will be accepted from applicants once the Competitive Rating evaluation has begun. A response of
"see resume"
or
"see application"
will deem your application incomplete.
REQUIRED: Include a DETAILED description of job duties along with employer's names, job titles, dates of employment, and hours worked per week. If none, type N/A.
Do you understand the requirement to provide complete answers in order to determine relevant experience for each area in question?
Yes No
02
What is the highest level of education you have completed?
College (60 to 89 semester units / 90 to 134 quarter units) College (90 to 119 semester units / 135 to 179 quarter units) College (120 or more semester units / 180 or more quarter units) Associate's Degree Bachelor's Degree Master's Degree Doctoral Degree None of the above
03
Do you possess an Associate's degree, or higher, in Computer Science, Information Systems, or other related field?
Yes, Computer Science Yes, Information Systems Yes, Related Field None of the Above
04
Please indicate which degree you possess and your field of study. If none, type N/A..
05
Do you possess a technical institute degree/certificate in Computer Science, Information Systems, or other related field?
Yes, Computer Science Yes, Information Systems Yes, Related Field None of the Above
06
Please indicate which field of study and the technical institute from which you received your degree or certificate. If none, type N/A.
07
How many recent years of experience do you possess in problem solving and/or installing basic information systems hardware, and/or software products? ("Recent experience" for purposes of this recruitment is considered within the last five years, December 2019 - December 2024)
None Less than one year One to less than two years Two to less than three years Three to less than four years Four or more years
08
Please describe your recent experience in problem solving and/or installing basic information systems hardware, and/or software products.
REQUIRED: Include a DETAILED description of job duties along with employer's names, job titles, dates of employment, and hours worked per week. If none, type N/A.
09
Please specify the ITSM software with which you are familiar:
Lansweeper ServiceNow Cherwell Other None of the Above
10
If you selected "other" to the above question, please specify the software with which you are familiar.
11
Do you have experience installing and configuring Microsoft Surface Hubs, Lenovo Hubs or similar equipment?
Yes No
12
County departments use Information Systems Skills Inventory (ISSI) to select staff for IS jobs. The ISSI allows applicants to self-identify their areas of expertise in order to assist departmental recruitment efforts. Your application or resume must show how/where you obtained the skills indicated below. Instructions: Check off all of the items below in which you have a thorough, working knowledge. When examples are given (in parentheses), check the box only if you are completely familiar with at least one of the specified examples. The ISSI form is required for each employment application you submit for an IT position. The information provided on the form is subject to verification.
CLOUD TECHNOLOGIES
AWS Azure GCP VMWare None of the Above
13
DATA ANALYTICS AND DATA ENGINEERING
ArcGIS Desktop (ArcGIS Pro, ArcMap) ETL Jupyter Notebook MS Power BI Python None of the Above
14
OPERATING SYSTEMS
AIX (IBM) Apple/Macintosh IBM Mainframe (MVS/ESA, OS/390, zOS) Linux (Redhat, SUSE, UBUNTU, et al) Solaris UNIX UNIX (BSD) UNIX (IBM) (AIX) VM Ware Windows 10 Windows 11 Windows Server 2012 Windows Server 2016 Windows Server 2019 Windows Server 2022 None of the Above
15
INTERNET/INTRANET/WEB SERVICES
Active PDF Active RDF Apache AS/400 Network/Administration Hibernate IBM Websphere Internet/Intranet Development Internet/Intranet Support JBoss Microsoft IIS PDF Components Tomcat Vignette CMA/CMS/VAP Web Page Development Weblogic None of the Above
16
APPLICATION DEVELOPMENT
Action Script App development for Android App development for iOS ArcGIS Online, ArcGIS Enterprise BO Dashboards Business Intelligence Business Objects full-client users and web-intelligence user Business Objects X1/R2 and R3 Business Process Management Integration DevOps Eclipse ERWIN in Modeling tool Flash Action Script FLEX GitHub Illustrator JBuilder Jira Logical Database Design Macromedia Flash Microsoft Dynamics 365 CRM NetBeans OO Physical Database Design Real Time Application Interfaces Relational Data Base Design SAP Business Objects SAP Business Warehouse SAP ECC/Hana S4 ABAP SAS Scrum Service Oriented Architecture SPSS Systems Analysis UML Visual Studio VisualCron Web development (HTML, CSS, Javascript) None of the Above
17
PROGRAMMING
ArcGIS APIs ArcGIS location services (e.g., Geocoding service, Baseman layer service, Geometry service, Elevation service, Routing Service, Spatial analysis service etc. ASP C C# C++ Cobol Drupal EJB Geographic Information Systems (design, programming, spatial database maintenance, user support) HTML J2EE JAVA JavaScript JCL Joomla JSON/GeoJSON JSP Lotus Notes Lotus Notes JavaScript Lotus Notes Scripts and Formulas MFC/Win32 API Microsoft Developer Environment Microsoft.NET Multi-threading Applications Perl PHP PYTHON Ruby SAP ABAP SOAP SQL Stored Procedures Unix Shell Scripts VB Script VB.net Visual Basic XML None of the Above
18
SECURITY
Active Directory Anti-Virus Software Authorization Policy Server Email Filtering/Spam protection Encryption Firewall and Firewall Monitoring IBM Security Server (RACF) Internet Content Filter Intrusion Detection Lenel Neoteris / SSL Security Tools and Systems Smart Card / Biometrics User Authentication (Secure ID, Skey, Cryptocard, PKI Technology) Virtual Private Networking Vulnerability Testing Web Filter None of the Above
19
SERVICES AND TECHNICAL / CUSTOMER SUPPORT
AirWatch AppDynamics Backup Tools and Utilities CICS Citrix Virtual Applications Citrix Virtual Desktops Communications Hardware (routers, DSUs, multiplexers, switches, PBXs) Communications Hardware Support Computer Hardware Support Ethernet FIM/MIM IBM Mainframe Network (RJE-NJE, VTAM, Hardware Support, including front-end processors and terminal controllers) IBM Spectrum Protect Infoblox LAN/Server Admin Tools and Support LANsweeper Lotus Domino Microsoft Office Suite 2010 or 2013 Microsoft Quick Assist/RDP MS Exchange MS LAN Manager MS-SCOM Network Management and Support (Tivoli, HP Openview, Netview, Ciscoworks, LanAlyzer, Optivity) OEM (Oracle Enterprise Manager) Office Automation Suites Patch Management (SMS) SMTP Mail SolarWinds System Network Architecture TCP/IP Veeam Virtualization WAN/Router Protocols and Services (IGRP, RIP, PPP, S LIP) Wireless ZENworks 7 Suite None of the Above
20
CERTIFICATIONS
A+ Apptio Certified Practitioner CAPM (Certified Associate in project Management) CCIE (Cisco Certified Internetwork Expert) CCNA (Cisco Certified Network Associate) CCNP (Cisco Certified Network Professional) CHAMP (Certified Hardware Asset Management Professional) CISSP (Certified Information Systems Security Professional) CITAM (Certified IT Asset Manager) Cloud Financial Operations (FinOps) COMPTIA CSAM (Certified Software Asset Manager) CSM (Certified Scrum Master) CSPO (Certified Scrum Product Owner) ITIL Foundations ITIL Managing Professional ITIL Master MCP (Microsoft Certified Professional) Lean Six Sigma Oracle PgPM (Program Management Professional) PMP (Project Management Professional) Technology Business Management None of the Above
21
ENTERPRISE DATABASE MANAGEMENT
Apptio Business Intelligence Database Warehouse DB2 DB2 UDB AIX DB2 UDB Mainframe DB2 UDB Windows IBM Lotus Notes IDMS Informix Ingres MS SQL Server Oracle Power Apps Sybase None of the Above
22
DATABASE MANAGEMENT AND SUPPORT
Asset Inventory Management Backup Tools and Utilities Citrix Communications Hardware (routers, DSUs, multiplexers, switches, PBXs) Communications Hardware Support Computer Hardware Support Envision database Filemaker Pro IBM Mainframe Network (RJE-NJE, VTAM, Hardware Support, including front-end processors and terminal controllers) IPX/SPX LAN/Server Admin Tools and Support Microsoft Access MS Exchange MS LAN Manager MySQL Network Management and Support (Tivoli, HP Openview, Netview, Ciscoworks, LanAlyzer, Optivity) Office Automation Suites Paradox SMTP Mail SQL Server System Network Architecture TCP/IP TokenRing Unix, Protocol and Services (FTP, Telnet, HTTP DHCP, DNS) WAN/Router Protocols and Services (IGRP, RIP, PPP, S LIP) None of the above
23
APPLICATION SUPPORT
Accela Adobe Acrobat Adobe Contribute Adobe Fireworks Adobe Illustrator Adobe InDesign Adobe Pagemaker Adobe Photoshop ArcGIS Desktop (ArcGIS, ArcMap, ArcCatalog) ArcGIS Online Archibus CAIR CalHEERS CalWIN Cherwell CJIC Crystal Reports CUBS (Columbia Ultimate Business System) eDirectory Elections Systems Epic EMR Exchange Mail Server FileMaker Pro GIS Hexagon I/CAD Joomla CMS KnowledgeLake Laserfiche Lotus Notes R5/R6/R8.5.2/R9/R10/R11/R12 McAfee Anti-Virus MEDS Microsoft Office 2016 Microsoft Office 365 Microsoft Remote Installation Service Mindjet Mindmanager Monarch MS Dynamics MS Forms MS PowerPoint MS Project Web App / Project Online MS SharePoint MS SQL Server management Studio MS Visio OCAT Origami POPS SAP ARIBA SAP BASIS SAP Business Objects SAP Business Warehouse SAP FI/CO SAP FM SAP MM SAP SAC SimpleIndex VAST VIDIZMO Work Number None of the above
24
DATABASE ADMINISTRATION
Business Intelligence Database Warehouse DB2 DB2 UDB AIX DB2 UDB Mainframe DB2/UDB AIX, LINUX, Solar, Windows Firewalls Global Protect HANA IBM Lotus Notes IDMS Informix Ingres Load Balancers (F5) MS SQL Server My SQL Networking Oracle Postgres Routers, switches SD WAN Sybase WAPs ZScaler None of the above
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VOICE NETWORKING - CALL CENTERS & VoIP
AudioCodes Calabrio Quality Management Calabrio Workforce Management Cisco "Cube" / Routers, Dial plans, Gateways, and Switches Cisco Call Manager Cisco Customer Voice Portal (CVP) Cisco Emergency Responder (CER) Cisco Softphones Jabber Cisco UCCE/ICM Scripting Cisco Unified Communications (UC) and Unified Contact Center Enterprise (UCCE) Cisco Unity Voicemail GCCAI (Google Contact Center Artificial Intelligence) Google Dialog Flow (GDF) CX Google GDF/CCAI call flows with backend API InformaCast Paging IP addressing, subnets, VLANs, QoS IVRs and ACDs Microsoft Team signaling flows Microsoft Teams Voice Nuance Programming (e.g. Java) Rest API SBC (Session Border Controllers) Soap API TCP/IP, VoIP, WAN, Metro Ethernet, and MPLS Voice protocols and audio codecs PRI, SIP/H.323/MGCP/SCCP, SRST, Analog gateways, FXO, FXS ports None of the above
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HEALTHCARE ELECTRONIC DATA INTERCHANGE (EDI)
270 271 274 835 837 None of the above
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OTHER DATABASES
Access Filemaker Pro Geodatabase Interbase SQL Server None of the Above
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How did you find out about this job?
Contacted by County Recruiter Contacted by a Recruitment Firm County Employee Referral County of Santa Clara Career Website County of Santa Clara Job Interests Email Notification Facebook Instagram LinkedIn Indeed Virtual Job Fair In Person Job Fair In-Person Networking Professional Event Virtual Networking Event Community Event Glassdoor Governmentjobs.com Professional Association Search Engine (Google, Bing, online search, etc.) Hospital Website: SCVMC, O'Connor Hospital, St. Louise Regional Hospital Website Handshake Student Career Center County Text Message Other (Specify in the next question)
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This space is to specify Other from last question, if needed.
Required Question