Nauset Public Schools
IT Support Specialist Level I - Full-Time
Nauset Public Schools, Boston, Massachusetts, us, 02298
TITLE OF POSITION:
IT Support Specialist Level I - Full-Time
LOCATION:
Nauset Public Schools
DESCRIPTIVE STATEMENT
OF POSITION:
Nauset Public Schools Technology Department is seeking a full-time Level I IT Support Specialist to provide entry-level technical support to teachers, staff, and students. The Level I IT Support Specialist will assist with troubleshooting basic hardware and software issues, maintaining technology inventory, and ensuring smooth day-to-day operations of technology in classrooms and offices. This role is ideal for individuals starting their IT career and eager to learn and grow in a supportive educational environment.
RESPONSIBILITIES:
Technical Support & Troubleshooting
Provide first-tier technical support for staff, students, and administrators on hardware, software, and network-related issues. Troubleshoot fundamental issues with desktops, laptops, iPads, Chromebooks, and other classroom technologies such as projectors and printers. Assist users with installing and configuring standard software applications and operating systems (Google Workspace, Apple OS, Microsoft OS). Record, track, and document all help desk tickets using the district's self-service ticketing system to ensure accurate tracking and timely resolution. Escalate complex issues to Level II or higher IT support staff as necessary. Technology Setup & Maintenance
Assist with setting up and configuring new hardware and devices, including desktops, laptops, mobile devices, and peripherals. Maintain and update the inventory of all technology equipment used throughout the district, ensuring accurate records of hardware, software, and loaner devices. Set up new staff and student accounts and provide them with appropriate technology and access to district resources. Help manage and track student devices, ensuring they are properly assigned and returned in a timely manner. User Support & Classroom Assistance
Provide in-classroom technical support, ensuring that teachers have fully functioning technology tools to support instruction. Offer basic training to staff and teachers on the use of technology tools and software, helping them resolve minor issues independently. Assist with routine maintenance of technology equipment, including cleaning, updating software, and troubleshooting minor network issues. Collaboration & Teamwork
Collaborate with Level II and III IT Specialists to ensure smooth operations and successful project implementations. Provide coverage for the help desk and support other areas of IT as needed, especially during peak times such as the start of the school year. Assist in the execution of district-wide technology projects, including device rollouts and upgrades, under the direction of higher-level IT staff. Additional Responsibilities
Support after-hours events or projects as needed, including school events requiring technology setup. Perform any other responsibilities the Director of Technology or Designee assigns to support the district's technology needs. QUALIFICATIONS:
Basic knowledge of technical support and troubleshooting for desktops, laptops, mobile devices, and networks. Familiarity with Google Workspace, Apple OS, Microsoft OS, and basic educational software platforms. Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users in a clear and friendly manner. Willingness to learn and grow, with a strong interest in building technical skills and gaining experience in an educational IT environment. Ability to multitask and stay organized in a fast-paced environment with competing priorities. Strong time management and organizational skills to handle multiple tasks effectively. Must be able to lift up to 25 pounds and stand for extended periods. Previous experience in IT support, help desk roles, or a related field is preferred but not required.
SALARY:
Per individual contract
AVAILABILITY:
November 25, 2024
IT Support Specialist Level I - Full-Time
LOCATION:
Nauset Public Schools
DESCRIPTIVE STATEMENT
OF POSITION:
Nauset Public Schools Technology Department is seeking a full-time Level I IT Support Specialist to provide entry-level technical support to teachers, staff, and students. The Level I IT Support Specialist will assist with troubleshooting basic hardware and software issues, maintaining technology inventory, and ensuring smooth day-to-day operations of technology in classrooms and offices. This role is ideal for individuals starting their IT career and eager to learn and grow in a supportive educational environment.
RESPONSIBILITIES:
Technical Support & Troubleshooting
Provide first-tier technical support for staff, students, and administrators on hardware, software, and network-related issues. Troubleshoot fundamental issues with desktops, laptops, iPads, Chromebooks, and other classroom technologies such as projectors and printers. Assist users with installing and configuring standard software applications and operating systems (Google Workspace, Apple OS, Microsoft OS). Record, track, and document all help desk tickets using the district's self-service ticketing system to ensure accurate tracking and timely resolution. Escalate complex issues to Level II or higher IT support staff as necessary. Technology Setup & Maintenance
Assist with setting up and configuring new hardware and devices, including desktops, laptops, mobile devices, and peripherals. Maintain and update the inventory of all technology equipment used throughout the district, ensuring accurate records of hardware, software, and loaner devices. Set up new staff and student accounts and provide them with appropriate technology and access to district resources. Help manage and track student devices, ensuring they are properly assigned and returned in a timely manner. User Support & Classroom Assistance
Provide in-classroom technical support, ensuring that teachers have fully functioning technology tools to support instruction. Offer basic training to staff and teachers on the use of technology tools and software, helping them resolve minor issues independently. Assist with routine maintenance of technology equipment, including cleaning, updating software, and troubleshooting minor network issues. Collaboration & Teamwork
Collaborate with Level II and III IT Specialists to ensure smooth operations and successful project implementations. Provide coverage for the help desk and support other areas of IT as needed, especially during peak times such as the start of the school year. Assist in the execution of district-wide technology projects, including device rollouts and upgrades, under the direction of higher-level IT staff. Additional Responsibilities
Support after-hours events or projects as needed, including school events requiring technology setup. Perform any other responsibilities the Director of Technology or Designee assigns to support the district's technology needs. QUALIFICATIONS:
Basic knowledge of technical support and troubleshooting for desktops, laptops, mobile devices, and networks. Familiarity with Google Workspace, Apple OS, Microsoft OS, and basic educational software platforms. Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users in a clear and friendly manner. Willingness to learn and grow, with a strong interest in building technical skills and gaining experience in an educational IT environment. Ability to multitask and stay organized in a fast-paced environment with competing priorities. Strong time management and organizational skills to handle multiple tasks effectively. Must be able to lift up to 25 pounds and stand for extended periods. Previous experience in IT support, help desk roles, or a related field is preferred but not required.
SALARY:
Per individual contract
AVAILABILITY:
November 25, 2024