ITSM Analyst

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking an

ITSM Analyst

to join our team in Alexandria, Virginia (US-VA), United States (US). Job Summary We are seeking a motivated and experienced individual to oversee and drive digital business initiatives for our IT Service Management (ITSM) contract. The ideal candidate will have a strong background in data analysis, digital transformation, and project management, with at least five years of experience in a relevant field. They will play a crucial role in implementing innovative solutions, managing client relationships, and aligning e-business strategies with client objectives to enhance service delivery, performance, and customer satisfaction. Key Responsibilities Responsible for collecting, cleaning, analyzing, and interpreting large datasets to identify patterns, trends, and insights that inform business decisions. Gathering data from internal and external

#J-18808-Ljbffr