General Manager

The General Manager (GM) for our hotel management group will oversee all aspects of hotel operations, ensuring exceptional guest experiences and efficient, profitable operations. This role includes developing and implementing strategic plans, managing budgets, and ensuring compliance with company policies and industry standards. The GM will lead and inspire a diverse team, fostering a positive work environment and promoting professional growth. Strong leadership, strategic thinking, and a comprehensive understanding of hotel management are essential for success in this role. Team Member Benefits: Medical, Dental and Vision Employer Paid Life Insurance Other Supplemental Benefits Employer Matched 401K Hotel Room Discounts across multiple brands Enhanced paid vacation, sick time and holiday pay Essential Job Functions: Oversee the overall operations of the hotel. Ensure full compliance with hotel operating controls, SOPs, policies, procedures and brand standards. Handle complaints and oversee the service recovery procedures. Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget. Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Deliver hotel budget goals and set other short and long-term strategic goals for the property. A strong understanding of P&L statements and the ability to react with impactful strategies. Closely monitor the hotel's business reports on a daily basis and take decisions accordingly. Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General are on target and accurate. Maximize room yield and hotel/resort revenue through innovative sales practices and yield management programs. Act as a final decision maker in hiring key team members. Oversee and manage all departments and work closely with department heads on a daily basis. Manage and develop the team to ensure career progression and development. Be accountable for the responsibilities of department heads and take ownership of all guest complaints. Provide effective leadership to hotel team members. Embrace TKos Culture of CARE and create this culture within the hotel. Actively engage in the sales process and take part in new client acquisition along with the sales team. Responsible for operating the hotel within the Occupational Health & Safety Act, fire regulations and other legal and regulatory requirements.

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