AEG
Guest Services Event Staff
AEG, Palm Beach Gardens, FL, United States
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Overview
As a member of the Guest Services Team, you will be an essential part of the guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, concourse customer service, and greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a fun and exciting experience. Your job will be to keep our fans safe and informed while maintaining a fun and friendly atmosphere representing the OVG brand.
This role pays an hourly wage of $13.00 to 14.00.
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
Responsibilities
Overview
As a member of the Guest Services Team, you will be an essential part of the guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, concourse customer service, and greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a fun and exciting experience. Your job will be to keep our fans safe and informed while maintaining a fun and friendly atmosphere representing the OVG brand.
This role pays an hourly wage of $13.00 to 14.00.
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
Responsibilities
- Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
- When gates open, welcome our fans with a great smile and helpful attitude
- Assist fans in locating their ticketed seats
- Monitor your assigned area for issues and opportunities to make lasting memories for our fans
- Respond to all guest concerns/complaints promptly and in a professional manner
- Assist guests in ADA accessible seating sections
- Enforce all building policies and procedures to ensure a safe environment for all guests
- Direct the foot traffic flow of large crowds
- Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.
- Experience in a hospitality or entertainment environment is preferred, customer service experience required.
- You must love working with and helping people.
- Ability to stand for long periods of time.
- You must be able to maintain a POSITIVE attitude while handling difficult situations.
- Flexible schedule: Availability to work most match games. Weekend availability is needed.
- Must comply with the dress code policy.