HR Employee Relations Manager Job at Mental Health Association of San Francisco

JOB TITLE: HR Employee Relations Manager

DEPARTMENT: Operations & HR

JOB STATUS: Full-time (40 hours); Exempt

HOURS & LOCATION:

• Hours: 9am - 5pm, with some evenings and weekends
• Days: Monday to Friday; some weekends; flexibility is required
• Hybrid-remote work environment
• Will be required to travel to MHASF headquarters in San Francisco (870 Market Street, Suite 658 San Francisco, CA 94102) or other events and meetings as needed

PAY RANGE: $77,000 - $82,000 annually

BENEFITS:

• 100% Employer Paid Medical: Kaiser HMO or Blue Shield PPO
• 100% Dental, vision, life & long-term disability coverage; EAP
• Over 30+ days of PTO including: 10 vacation-days (baseline), 12 sick-days, personal days, and major holidays
• Health and Dependent Care FSA, Commuter Check, and 403(b)

REPORTS TO: Director of HR

ABOUT THE MENTAL HEALTH ASSOCIATION OF SAN FRANCISCO (MHASF)

MHASF is a mental health peer-run nonprofit located in downtown San Francisco serving people and agencies across the Bay Area since 1947. As mental health consumers ourselves, we center the lived expertise of people with mental health challenges in our advocacy, education, and support programs, and believe that dignity and recovery in mental health are something everyone can experience. Our staff is dedicated to creating spaces for learning and healing around stigmatized and under-resourced areas in mental health-hoarding and cluttering behavior, peer employment support, wellness & nutrition, community-based crisis response, service navigation, and more. MHASF strongly-encourages people with lived experience of mental health challenges to apply and grow with us!

OVERVIEW OF POSITION

The HR Employee Relations Manager will oversee compliance with employment laws, resolving conflicts, overseeing disciplinary actions, and facilitating coaching and development opportunities for MHASF staff. The HR Employee Relations Manager cultivates a positive work environment while mitigating risks. In essence, the HR Employee Relations Manager is central to MHASF's ability to maintain its impactful service delivery, uphold legal standards, and nurture a supportive and skilled workforce.

TOP 3 RESPONSIBILITIES

• Employment Relations serves as a point of contact for employees, addressing questions and concerns related to HR policies and procedures.

• Resolving employee relations issues and working with leadership to manage conflicts and disputes in accordance with company policies and legal regulations and providing support with performance management and progressive disciplinary actions.

• Establish and maintain a performance management system to provide ongoing feedback, coaching, and development opportunities for employees.

GENERAL RESPONSIBILITIES

• Employment Relations serves as a point of contact for employees, addressing questions and concerns related to HR policies and procedures.
• Lead employee relations activities, including conflict resolution, performance improvement plans, disciplinary actions, and terminations, in accordance with company policies and legal regulations.
• Conduct Investigatory meetings if/when needed.
• Work with leadership to manage employee relations, including addressing conflict, and providing support with performance management and progressive discipline.
• Conduct exit interviews to gather feedback and identify areas for improvement.
• Stay up to date with labor laws, regulations, and HR best practices to ensure compliance and policy enforcement.
• Assist in developing and updating HR policies and procedures to ensure compliance with legal requirements; including (but not limited to) policies related to attendance, performance, and conduct.
• Maintain accurate and up-to-date employee records.
• Establish and maintain a performance management system to provide ongoing feedback, coaching, and development opportunities for employees.
• Coordinate the annual performance evaluation process for the organization, as well as manage the 90-day and bi-annual performance review cycles sending out communication, hosting performance management overview sessions, and following up to ensure team members submit assessments and feedback promptly.
• Assist in organizing and coordinating training programs for employees on topics such as diversity and inclusion, harassment prevention, and leadership development.

As job descriptions cannot be exhaustive, the above list of responsibilities is intended to provide a general overview of duties to be assigned and in no way is a comprehensive list of position duties and responsibilities. 

QUALIFICATIONS

• Minimum of 2 years' experience as a HR Manager.
• Minimum of 5 years' experience in Human Resources or related fields.
• Strong knowledge of, and experience in employee relations, performance management, recruiting, and federal, state, and local employment laws.
• Excellent people skills, including the ability to build and manage relationships at all levels of the organization.
• Excellent oral and written communication skills with diverse audiences and settings.
• Comfort operating both independently and collaboratively.
• Excellent organizational skills, meticulous attention to detail, and demonstrated success at managing time and meeting deadlines.

PREFERRED QUALIFICATIONS

• A bachelor's degree in human resources or a related field (or equivalent amount of work experience)
• SHRM/HR Certification
• Human Resources experience in non-profits

PHYSICAL REQUIREMENTS

The position requires long periods of work at a desk, which may involve sitting or standing and the use of a computer, keyboard, mouse, and desk phone. The office building and between floors of the building, and to travel short distances (under 1 mile) is required. Other physical tasks may involve reaching, pulling, pushing, bending, climbing a stepladder, use of a dolly to move items weighing up to 50 lbs., and lifting and carrying up to 20 lbs.

EQUAL OPPORTUNITY EMPLOYMENT STATEMENT

Mental health challenges can affect anyone at any time, regardless of identity or background, and consequently the communities we serve are highly diverse. As a peer-run organization, we also recognize the importance of lived experience as an irreplaceable form of expertise and as a basis for building trust and providing effective services. We welcome and strongly encourage people from historically marginalized and economically disadvantaged groups, including people who identify as disabled or neuro-divergent, to apply to work with us.

MHASF is committed to providing equal employment opportunities to all qualified applicants for employment and does not discriminate on the basis of race, religion, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender or gender identity, gender expression, age, sexual orientation, military or veteran status, or any other factor not related to ability to successfully fulfill the requirements of the position.