Minnesota Careers
Information Technology Spec 1- IT Help Desk Support
Minnesota Careers, Hutchinson, Minnesota, United States, 55350
Job Details
Working Title: Information Technology Spec 1- IT Help Desk Support Job Class: Information Technology Specialist 1 Agency: Minnesota State Job ID : 82946 Location : Hutchinson Telework Eligible : No Full/Part Time : Full-Time Regular/Temporary : Unlimited Who May Apply : Open to all qualified job seekers Date Posted : 01/03/2025 Closing Date : 01/30/2025 Hiring Agency/Seniority Unit : MN St Colleges & Universities / Ridgewater Col-Hutchinson MAPE Division/Unit : MnSCU Ridgewater Hutchinson TC / MnSCU Ridgewater Hutch TC Prof/Sup Appointment Type : Unlimited, Full-time Work Shift/Work Hours : Day Shift; 8:00AM-4:30PM Days of Work : Monday - Friday Travel Required : No Salary Range:
$25.16 - $37.77 / hourly; $52,534 - $78,863 / annually Classified Status : Classified Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE FLSA Status : Nonexempt Designated in Connect 700 Program for Applicants with Disabilities : Yes The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Job Summary
This position provides on-site and remote technical support for all Ridgewater clients (faculty, staff and students). Act as a consultant responding to in-bound helpdesk calls relating to end-user technology needs on mobile devices, learning management system, web-based applications and/or classrooms issues. Assist end-users with software installation, problem diagnosis, troubleshooting, and resolution or escalation of issues as required. Support encompasses hardware, network, operating systems and standard productivity applications. This position will work closely with IT student workers and work study. The position is expected to work at both Willmar and Hutchinson location.
Responsibilities and Results Answers the IT Helpdesk phone and provides technical assistance to faculty, staff, and students on and off campus. Assists students, faculty, and staff with questions they may have using our network or other accounts. Provides technical support to students or staff onsite with phones, tablets or laptops. Supports end-users with software and hardware issues. Apply standard troubleshooting techniques sufficient to diagnose and solve IT issues. Sets up and maintains campus computers and computer labs for students, faculty, and staff without close supervision. Expected to make independent decisions on organizing and completing assignments/routine projects and appropriate methods for the work. Images computers and installs hardware and software, troubleshooting issues as they arise. Converses with clients to determine their software and hardware needs. Proficient in Active Directory to manage computers within the organizational unit and edit necessary object properties. Recommends purchases to the IT Manager. Completes parts of projects or entire, straightforward projects. Works with faculty and staff to design room layout and implement classroom equipment and technology. Hang projectors, work with the audio, visual setup, and switch equipment in the classrooms. Trains instructors on the proper use of the equipment and troubleshooting any problems that may occur. Input and record change inventory of computers on the college and Minnesota State inventory database up to date. Coordinate/organize the disposal of old equipment per Minnesota State standards. Other duties as assigned by CIO and supervisor relating to the equipment, staff and student support. Attend specific meetings and actively participate with individual responsibilities.
Minimum Qualifications
(required skills to enter the job; must be identified on application materials)
Knowledge of Active Directory and it's use to manage computers Knowledge of computer hardware, including Windows platforms, printers, peripherals. Familiar with a variety of software applications including Microsoft Office and Internet applications along with familiar with common network concepts and protocols. Strong Interpersonal and analytical skills. Effective and positive written and oral communication proficiency; able to communicate technical information to technical and non-technical end users. Able to learn and adapt to new technologies quickly and with little assistance. Preferred Qualifications
(desired but not required)
2-year associate's degree or diploma in computer science or related field. Computer Helpdesk Technician Certification 3+years' experience in customer service position. 2+ years' experience working in an education or corporate support desk environment Demonstrate a knowledge of an interest in, or experience with, diverse cultures and populations. Application Details
How to Apply
To view the full job posting and to apply please go to: https://minnstate.wd1.myworkdayjobs.com/Minnesota_State_Careers/job/Hutchinson/Information-Technology-Spec-1_JR0000001385 .
Contact
If you have questions about this position, contact Felicia Telecky at felicia.telecky@ridgewater.edu or 320-234-8534 .
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Felicia Telecky at felicia.telecky@ridgewater.edu .
About Minnesota State
Institution Information
MISSION : Ridgewater College empowers diverse learners to reach their full potential and enrich their lives through personalized and relevant education in an accessible, supportive, and inclusive environment.
VISION: Ridgewater College is a student-centered educational leader focused on innovation, excellence, and affordability.
GUIDING PRINCIPLES:
Enterprising - We are future-focused, and change-oriented, developing creative solutions to challenges that maximize our institutional, system and local resources. Empowerment - We develop and empower employees to make decisions to best serve students and stakeholders. Excellence - We strive to exceed expectations in all that we do. Diversity, Equity, and Inclusion - We seek to understand and appreciate the needs and experiences of every individual and actively work to provide genuine opportunities for everyone to succeed and participate in college activities and processes. Trust and Respect - We are committed to developing a culture based in processes and behavior that create trust and respect among all stakeholders. Collaboration - We connect and work together to achieve common goals while respecting needs and interests of stakeholders. Curiosity and Creativity - We constantly strive to understand, learn, change, and improve. Accountability - As individuals and groups, we willingly accept and take ownership of our successes and failures. Working together to improve the state we love.
What do Minnesota's State employees have in common?
A sense of purpose in their work Connection with their coworkers and communities Opportunities for personal and professional growth Benefits
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans
Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Support to help you reach your career goals:
Training, classes, and professional development Tuition reimbursement Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov ) Employee Assistance Program (EAP) for work/life support:
A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies
based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
Other Information
Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn.gov/mmb/employee-relations/labor-relations/Labor/ .
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Working Title: Information Technology Spec 1- IT Help Desk Support Job Class: Information Technology Specialist 1 Agency: Minnesota State Job ID : 82946 Location : Hutchinson Telework Eligible : No Full/Part Time : Full-Time Regular/Temporary : Unlimited Who May Apply : Open to all qualified job seekers Date Posted : 01/03/2025 Closing Date : 01/30/2025 Hiring Agency/Seniority Unit : MN St Colleges & Universities / Ridgewater Col-Hutchinson MAPE Division/Unit : MnSCU Ridgewater Hutchinson TC / MnSCU Ridgewater Hutch TC Prof/Sup Appointment Type : Unlimited, Full-time Work Shift/Work Hours : Day Shift; 8:00AM-4:30PM Days of Work : Monday - Friday Travel Required : No Salary Range:
$25.16 - $37.77 / hourly; $52,534 - $78,863 / annually Classified Status : Classified Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE FLSA Status : Nonexempt Designated in Connect 700 Program for Applicants with Disabilities : Yes The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Job Summary
This position provides on-site and remote technical support for all Ridgewater clients (faculty, staff and students). Act as a consultant responding to in-bound helpdesk calls relating to end-user technology needs on mobile devices, learning management system, web-based applications and/or classrooms issues. Assist end-users with software installation, problem diagnosis, troubleshooting, and resolution or escalation of issues as required. Support encompasses hardware, network, operating systems and standard productivity applications. This position will work closely with IT student workers and work study. The position is expected to work at both Willmar and Hutchinson location.
Responsibilities and Results Answers the IT Helpdesk phone and provides technical assistance to faculty, staff, and students on and off campus. Assists students, faculty, and staff with questions they may have using our network or other accounts. Provides technical support to students or staff onsite with phones, tablets or laptops. Supports end-users with software and hardware issues. Apply standard troubleshooting techniques sufficient to diagnose and solve IT issues. Sets up and maintains campus computers and computer labs for students, faculty, and staff without close supervision. Expected to make independent decisions on organizing and completing assignments/routine projects and appropriate methods for the work. Images computers and installs hardware and software, troubleshooting issues as they arise. Converses with clients to determine their software and hardware needs. Proficient in Active Directory to manage computers within the organizational unit and edit necessary object properties. Recommends purchases to the IT Manager. Completes parts of projects or entire, straightforward projects. Works with faculty and staff to design room layout and implement classroom equipment and technology. Hang projectors, work with the audio, visual setup, and switch equipment in the classrooms. Trains instructors on the proper use of the equipment and troubleshooting any problems that may occur. Input and record change inventory of computers on the college and Minnesota State inventory database up to date. Coordinate/organize the disposal of old equipment per Minnesota State standards. Other duties as assigned by CIO and supervisor relating to the equipment, staff and student support. Attend specific meetings and actively participate with individual responsibilities.
Minimum Qualifications
(required skills to enter the job; must be identified on application materials)
Knowledge of Active Directory and it's use to manage computers Knowledge of computer hardware, including Windows platforms, printers, peripherals. Familiar with a variety of software applications including Microsoft Office and Internet applications along with familiar with common network concepts and protocols. Strong Interpersonal and analytical skills. Effective and positive written and oral communication proficiency; able to communicate technical information to technical and non-technical end users. Able to learn and adapt to new technologies quickly and with little assistance. Preferred Qualifications
(desired but not required)
2-year associate's degree or diploma in computer science or related field. Computer Helpdesk Technician Certification 3+years' experience in customer service position. 2+ years' experience working in an education or corporate support desk environment Demonstrate a knowledge of an interest in, or experience with, diverse cultures and populations. Application Details
How to Apply
To view the full job posting and to apply please go to: https://minnstate.wd1.myworkdayjobs.com/Minnesota_State_Careers/job/Hutchinson/Information-Technology-Spec-1_JR0000001385 .
Contact
If you have questions about this position, contact Felicia Telecky at felicia.telecky@ridgewater.edu or 320-234-8534 .
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Felicia Telecky at felicia.telecky@ridgewater.edu .
About Minnesota State
Institution Information
MISSION : Ridgewater College empowers diverse learners to reach their full potential and enrich their lives through personalized and relevant education in an accessible, supportive, and inclusive environment.
VISION: Ridgewater College is a student-centered educational leader focused on innovation, excellence, and affordability.
GUIDING PRINCIPLES:
Enterprising - We are future-focused, and change-oriented, developing creative solutions to challenges that maximize our institutional, system and local resources. Empowerment - We develop and empower employees to make decisions to best serve students and stakeholders. Excellence - We strive to exceed expectations in all that we do. Diversity, Equity, and Inclusion - We seek to understand and appreciate the needs and experiences of every individual and actively work to provide genuine opportunities for everyone to succeed and participate in college activities and processes. Trust and Respect - We are committed to developing a culture based in processes and behavior that create trust and respect among all stakeholders. Collaboration - We connect and work together to achieve common goals while respecting needs and interests of stakeholders. Curiosity and Creativity - We constantly strive to understand, learn, change, and improve. Accountability - As individuals and groups, we willingly accept and take ownership of our successes and failures. Working together to improve the state we love.
What do Minnesota's State employees have in common?
A sense of purpose in their work Connection with their coworkers and communities Opportunities for personal and professional growth Benefits
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans
Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Support to help you reach your career goals:
Training, classes, and professional development Tuition reimbursement Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov ) Employee Assistance Program (EAP) for work/life support:
A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies
based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
Other Information
Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn.gov/mmb/employee-relations/labor-relations/Labor/ .
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.