Chicago White Sox
Coordinator of Premium Seating Services
Chicago White Sox, Chicago, Illinois, United States, 60290
Job Description:
Reporting directly to the Manager of Premium Service, the Coordinator of Premium Seating Service provides general administrative support for the Premium Seating Department. The White Sox are looking for someone who is extremely organized, customer service oriented, and outgoing to join our team. Primary functions focus on supporting Premium Seating Service to ensure all departmental functions across the division run efficiently in a fast-paced environment.
The position will assist the Manager of Premium Service in the proactive planning of internal Premium Service operations to ensure seamless execution across the Premium Ticketing Department. The coordinator will also help the Manager of Premium Service oversee guest experience in the suites and premium club areas with necessary administrative functions such as coordinating programs, projects, events, and initiatives. Day-to-day responsibilities include assistance with administrative tasks for coordinating events, premium ticket holder communication, and overall service operations.
Responsibilities: Provide administrative support as directed by the Manger of Premium Seating Service such as scheduling, fulfillment of ticket orders and organizational duties Assist the department with invoice and expense budget processing and tracking Coordinate with Manager of Premium Service to manage premium ticket holders needs such as financial billing and payment processing, account manager support, ticket exchange program and other ticketing needs Assist in organizing, planning, and execution premium ticketing events and experiences Contribute to developing, planning, and implementation of outbound premium service programs and initiatives for current White Sox Premium Ticket Holders Aid the Manger of Premium of Service in consistent customer engagement and communication to help meet and exceed retention goals and obtain exceptional customer service expectations Assist in fulfilling and tracking contractual elements as well as gifting for Premium Ticket Holders Game Duties as assigned Qualifications:
Bachelor's degree from an accredited college or university in a related field required Strong organizational skills, attention to detail and the ability to manage multiple projects in a fast-paced environment 2-3 years administrative support experience in a sales or service-related capacity; some direct sales experience a plus Highly motivated and enthusiastic with strong interpersonal skills Strong quantitative and problem-solving skills Excellent organization abilities to handle multiple tasks, establish priorities, and consistently meet deadlines Effective communication skills, both verbal and written Must be proficient in the use of Microsoft Office applications including Excel, Word, Outlook, PowerPoint, etc. Previous experience with CRM platform a plus Must be available to work nights, weekends, and holidays (based on team's home schedule) Compensation:
$50,000 - $55,000 base salary Benefits include:
Health Dental Life AD&D LTD Defined Benefit Plan (Major League Baseball Pension for Non-Uniformed Personnel) Voluntary Supplemental Life Voluntary Supplemental AD&D Voluntary Vision Voluntary Pet Insurance Voluntary 401(k) Voluntary Flex Benefits (FSA, Transportation, Dependent Care) Complimentary White Sox Tickets Complimentary Lunch Holiday Break Promotional Items
Chicago White Sox is an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other status or characteristic protected by applicable federal, state, or local law.
APPLICATION DEADLINE JANUARY 17, 2025
Reporting directly to the Manager of Premium Service, the Coordinator of Premium Seating Service provides general administrative support for the Premium Seating Department. The White Sox are looking for someone who is extremely organized, customer service oriented, and outgoing to join our team. Primary functions focus on supporting Premium Seating Service to ensure all departmental functions across the division run efficiently in a fast-paced environment.
The position will assist the Manager of Premium Service in the proactive planning of internal Premium Service operations to ensure seamless execution across the Premium Ticketing Department. The coordinator will also help the Manager of Premium Service oversee guest experience in the suites and premium club areas with necessary administrative functions such as coordinating programs, projects, events, and initiatives. Day-to-day responsibilities include assistance with administrative tasks for coordinating events, premium ticket holder communication, and overall service operations.
Responsibilities: Provide administrative support as directed by the Manger of Premium Seating Service such as scheduling, fulfillment of ticket orders and organizational duties Assist the department with invoice and expense budget processing and tracking Coordinate with Manager of Premium Service to manage premium ticket holders needs such as financial billing and payment processing, account manager support, ticket exchange program and other ticketing needs Assist in organizing, planning, and execution premium ticketing events and experiences Contribute to developing, planning, and implementation of outbound premium service programs and initiatives for current White Sox Premium Ticket Holders Aid the Manger of Premium of Service in consistent customer engagement and communication to help meet and exceed retention goals and obtain exceptional customer service expectations Assist in fulfilling and tracking contractual elements as well as gifting for Premium Ticket Holders Game Duties as assigned Qualifications:
Bachelor's degree from an accredited college or university in a related field required Strong organizational skills, attention to detail and the ability to manage multiple projects in a fast-paced environment 2-3 years administrative support experience in a sales or service-related capacity; some direct sales experience a plus Highly motivated and enthusiastic with strong interpersonal skills Strong quantitative and problem-solving skills Excellent organization abilities to handle multiple tasks, establish priorities, and consistently meet deadlines Effective communication skills, both verbal and written Must be proficient in the use of Microsoft Office applications including Excel, Word, Outlook, PowerPoint, etc. Previous experience with CRM platform a plus Must be available to work nights, weekends, and holidays (based on team's home schedule) Compensation:
$50,000 - $55,000 base salary Benefits include:
Health Dental Life AD&D LTD Defined Benefit Plan (Major League Baseball Pension for Non-Uniformed Personnel) Voluntary Supplemental Life Voluntary Supplemental AD&D Voluntary Vision Voluntary Pet Insurance Voluntary 401(k) Voluntary Flex Benefits (FSA, Transportation, Dependent Care) Complimentary White Sox Tickets Complimentary Lunch Holiday Break Promotional Items
Chicago White Sox is an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other status or characteristic protected by applicable federal, state, or local law.
APPLICATION DEADLINE JANUARY 17, 2025