System One Holdings, LLC
Genesys Cloud Engineer - REMOTE work
System One Holdings, LLC, Pittsburgh, Pennsylvania, us, 15289
For immediate consideration, please connect with me on LinkedIn at https://www.linkedin.com/in/dpotapenko and then email your resume, work authorization status, current location, availability, and compensation expectations directly to denis.potapenko@systemone.com - make sure to include the exact job title and job location in your email message.
*** REMOTE WORK ( Eastern Time Zone business hours )
Genesys Cloud Engineer
- Design, develop, configure, and implement Genesys Cloud Interactive Voice Response (IVR) call flows including skills configuration, queue management, and routing logic - Create and maintain email flows, routing rules, and data tables within the Genesys Cloud environment - Develop and manage Application Programming Interface (API) integrations between Genesys Cloud and other PNC applications - Collaborate with other team members to gather and analyze requirements - Document user stories and technical specifications in Jira
Required Qualifications (Skills, Experience, Education, Certifications) :
- Experience with Genesys Cloud platform development and configuration - Demonstrated experience with IVR system development and call flow design - Jira - Java
For immediate consideration, please connect with me on LinkedIn at https://www.linkedin.com/in/dpotapenko and then email your resume, work authorization status, current location, availability, and compensation expectations directly to denis.potapenko@systemone.com - make sure to include the exact job title and job location in your email message.
#M1
.
*** REMOTE WORK ( Eastern Time Zone business hours )
Genesys Cloud Engineer
- Design, develop, configure, and implement Genesys Cloud Interactive Voice Response (IVR) call flows including skills configuration, queue management, and routing logic - Create and maintain email flows, routing rules, and data tables within the Genesys Cloud environment - Develop and manage Application Programming Interface (API) integrations between Genesys Cloud and other PNC applications - Collaborate with other team members to gather and analyze requirements - Document user stories and technical specifications in Jira
Required Qualifications (Skills, Experience, Education, Certifications) :
- Experience with Genesys Cloud platform development and configuration - Demonstrated experience with IVR system development and call flow design - Jira - Java
For immediate consideration, please connect with me on LinkedIn at https://www.linkedin.com/in/dpotapenko and then email your resume, work authorization status, current location, availability, and compensation expectations directly to denis.potapenko@systemone.com - make sure to include the exact job title and job location in your email message.
#M1
.