Universal Banker

Join the American Bank team! We are a small, privately-owned Montana community bank that delivers high-quality experiences tailored to each individual and business. We empower our employees to work in the best interest of customers, give back to their communities, and maintain a healthy work-life balance. We also like to have fun!

Please Consider Applying Through This Link: https://americanbankmontana.bamboohr.com/jobs/

Reports To: Assistant Branch Manager

Position Status: Full-time, Non-exempt (hourly)

Job Summary: The Universal Banker is a resourceful, customer service-oriented person who handles many different complex banking products and services. People in this role must be able to troubleshoot computer banking systems, handle and solve novel banking problems, and use their resourcefulness to seek out quick guidance to ensure customer satisfaction.

Benefits:

• Comprehensive Health Insurance (Medical, Dental, Vision)
• Company-Sponsored and Voluntary supplemental insurance options (Life, Disability, Accident, & more)
• 401k (5% match!)
• Paid Time Off + 11 Paid Banking Holidays + Paid Volunteer Time Off
• Paid On-the-Job Training!
• Flexible scheduling.
• Continuing education and development opportunities.
• Work alongside coworkers who are dedicated to building strong relationships and investing in the neighborhoods we proudly serve.
• Exclusive employee parking in beautiful downtown Bozeman, discounted banking products, and numerous other employee perks!

Primary Responsibilities:

The primary responsibility of a Universal Banker is to provide exceptional customer service. The primary duties of a Universal Banker are:

• Represent American Bank in a courteous, professional manner.
• Obtain and maintain a working understanding of all products and services sold by American Bank
• Interview customers who come into the bank seeking banking services. Handles the details of transactions. Prepares necessary documents. Follows up to ascertain that all documents are completed and returned and that customers are satisfied.
• Handle accounts, including installment loans, checking, savings, certificates of deposit, individual retirement accounts, and other retail banking services. Services these accounts by making loans, opening new accounts, cross-selling services, resolving problems and so on. Is responsible for account retention.
• Contact current bank customers to solicit new business in person or by mail or phone to meet specific goals as outlined for each personal banker to expand retail bank services. Is responsible for attaining established monthly and yearly loan and deposit goals.
• Review overdrawn checking accounts daily for paying or returning checks or closing accounts. Contacts customers for disposition of accounts.
• Resolve customer problems. Obtains information, research records and follows up on details to resolve the matter to the customer's satisfaction.
• Assist in answering telephones.
• Perform all account maintenance activities requested by customers and management
• Participate in an outside service organization to promote the community and to advance the image of American Bank
• Satisfactorily complete all required compliance bank training and comply with all regulations which apply within the scope of the position.
• Receive checks and cash for deposit to savings and checking accounts, verify deposit amounts, examine checks for endorsement and negotiability, and enter transactions into bank records via an on-line teller terminal
• Cash checks and pay money from savings and checking accounts upon verification of signatures and customer account balances. Inspect all checks, bonds, money orders, savings withdrawals, etc. to determine their negotiability.
• Accept loan payments of all types ensuring that payments equal the amount due and that all late charges, if applicable, are collected.
• Sell bank products for fee income. Examples include:
  • Money Orders Statement Copies
  • Cashier Checks Photocopies
  • Stop Payments Gift Cards
• Redeem cash items for deposit or cash. An example is Savings Bonds
• Promote bank services and cross-sell bank products
• Provide information for customers regarding accounts and products upon proper verification
• Answer phone calls promptly, delivering exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive customer caller experience
• Balance cash and negotiable items
• Assist in developing a branch business plan and setting individual goals and objectives for this position.
• To sell all products ethically, based upon the needs of the customer and within the parameters established by American Bank.
• Developing new business through calling programs, and by participating in at least one outside service organization
• Meeting the goals and objectives set by management
• Maintain cash within established limits to reduce the bank's exposure to loss, generally assist tellers
• Adherence to bank policies and procedures
• Assist in the opening and/or closing of the branch
• Combination and key control
• Opening and processing night depository, ATM and /or cash dispensers
• Control of negotiable instruments
• Internal audit of cash and negotiable instruments
• Receive checks and cash for deposit to savings and checking accounts, verify deposit amounts, examine checks for endorsement and negotiability, and enter transactions into bank records via an on-line teller terminal
• Cash checks and pay money from savings and checking accounts upon verification of signatures and customer account balances. Inspect all checks, bonds, money orders, savings withdrawals, etc. to determine their negotiability.
• Accept loan payments of all types ensuring that payments equal the amount due and that all late charges, if applicable, are collected.
• Perform other duties and responsibilities as directed to include supporting the teller line.

Competencies:

• Ability to portray a professional image and provide prompt and friendly quality service to all customers.
• Ability to open, close and perform maintenance on all deposit account products
• Balancing cash within the designated guidelines
• Proficient and effective operation of the telephone system; bank computer system including Microsoft Word, Excel, Jack Henry, and E-Mail; calculator; photocopier; and fax machine.
• Interpersonal skills to represent American Bank in a positive manner

Education and Experience:

• Required: High school diploma, GED, or equivalent diploma
• Preferred: Notary or ability to obtain in 6 months of employment

Working Conditions:

• Work environment is indoors in a clean atmosphere with normal noise levels.
• Physical requirements include standing for long periods when providing customer service, sitting, walking and must be able to lift and carry 30 lbs. waist high and 20 lbs. shoulder high.
• Ability to work under time constraints and pressure is required.
• Exposed to a potentially hazardous condition - robbery. Receives detailed instructions and procedures to be followed to minimize the risk.
• Monday through Friday, 8-hour shift with one hour lunch between the hours of 7:30 AM and 6:00 PM

Physical Requirements:

• Critical sensory abilities are seeing, hearing/listening, touching, and speaking
• Physical dexterity requirements include operating general office equipment such as telephone, computer, calculator, typewriter, photocopier, fax machine, and postage machine. Physical ability to stand, walk, sit, climb stairs, balance, stoop, kneel, crouch or crawl.
• Mental effort requirements include reading, writing, basic arithmetic, mathematics, visualizing conclusions, analyzing data, searching for solutions, creating methodologies, conducting research, and managing resources.
• Physical requirements include standing for long periods when providing customer service, sitting, walking and must be able to lift and carry 30 lbs. waist high and 20 lbs. shoulder high

Travel Requirements:

• Primary work assignment will be in the Bozeman West branch; employees should agree to go to any other location requested by management, with the understanding that such temporary re-assignment will require the use of your personal vehicle. If requested to spend the entire day at a non-primary location, American Bank will pay for time spent traveling which is inclusive from the time an employee leaves home to the time returned to home. In addition, any time that one uses their personal vehicle, in such travel, American Bank will reimburse mileage at the current designated IRS mileage reimbursement rate.

Additional Qualifications (if applicable): ie certifications or industry-specific experience

• Be registered on the Nationwide Mortgage Licensing System & Registry (NMLS) or willing to pursue within 6 months of employment.
• Hold a Montana Notary Public or obtain within 6 months of employment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.