Patient Scheduling

Orthopedic sports medicine physician practice looking for a highly motivated individual to join our team as a Patient Scheduling team member.

DUTIES INCLUDE, BUT ARE NOT LIMITED TO:

• Manages large volumes of inbound calls in a timely manner; always identifying self and clinic.
• Answers all calls in the queue in a timely and efficient manner
• Handles all incoming telephone calls from patients, makes appointments in appropriate time slots for doctors and answers general questions and inquiries
• Uses computer system to refer existing patient information or set up new patients
• Provides patients with available time slot and desired location to ensure full use of all physician time slots
• Communicates all add-ons, delays, cancelations, and no shows to Clinical Coordinator
• Responsible for inputting very detailed information on the patient using a variety of computer screens i.e. personal information and insurance
• After completion of the call and input of the patient information, representative checks records
• Verifying the details entered and adds any additional notes that may be necessary.
• Explains all patient financial responsibility and informs patient of payment required for existing balances due at or before next appointment
• Provides information to callers on practice policies and procedures such as what is required following
• Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential.
• Maintains general filing system and files appropriate correspondence electronically or manually.
• Receives, directs, and relays telephone and fax messages.
• Responds to calls efficiently, not put time saving before quality of service.
• Maintain inventories of supplies and provides a list of what is needed to the manager
• Must be able to cover Patient Experience/Front desk as needed
• Performs other general administrative tasks as directed by Patient Experience Manager or Team Lead

EDUCATION:

High School diploma or GED required

QUALIFICATIONS:

• Knowledge of medical practice NextGen HER software (preferred)
• Knowledge of insurance benefit structures
• MS Office, basic office support skills (telephone, filing, data entry) and basic math skills.
• Excellent telephone etiquette, pleasant personality and customer service skills.
• Bilingual in Spanish and English

EXPERIENCE:

1+ years of experience working in an office, clerical or medical facility.

Experience with electronic scheduling system and electronic medical records (EMR) required.

Great benefits: Medical, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance and 401K.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Medical-Surgical

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On site required