CNC Service Engineer

Job Description
Job Title: CNC Service Engineer

Hours: Full Time, Core Business Hours

Classification: Non-Exempt

Travel Requirement: 50% or more

Job Overview: The Service Engineer is responsible for providing on-site and remote support to customers by installing, maintaining, and repairing CNC machine tools. The role requires technical expertise in troubleshooting and maintaining various machine controls and a strong focus on customer service.

Key Responsibilities:

• Perform installation, maintenance, and repairs on CNC machine tools.
• Create and update technical documentation.
• Generate reports related to service activities.
• Collaborate with customers' service engineers, offering assistance and training on newer product lines.
• Build and maintain strong communication and customer service relationships.
• Manage challenging customer situations with professionalism and respond promptly to their needs.
• Perform other duties as assigned.

Qualifications:

• Bachelor's or Associate degree in a technical field is preferred.
• 3-5 years of experience in electrical and mechanical troubleshooting and CNC machine maintenance.
• Experience with CNC machines (DMG, MORI SEIKI, Fanuc, Mitsubishi, Siemens) is a plus.
• Strong verbal and written communication skills with a customer service orientation.
• Ability to read and interpret mechanical drawings, electrical schematics, and PLC ladder diagrams.
• Proficiency in MS Word, Excel, and Outlook.
• Adaptability to changes and the ability to manage competing demands and unexpected events.
• Willingness to travel up to 50% within a multi-state region, with the ability to fly or drive as necessary. When not traveling, the engineer will work at the Technical Center.

Work Environment: The role involves exposure to manufacturing environments, with potential hazards such as noise, electricity, chemicals, and heavy machinery. Some work will be performed in a general office setting.

Physical Demands:

• Frequent travel, vehicle operation, and physical activity including sitting, standing, walking, bending, and lifting.
• Periodic operation of power equipment and computer work.
• Occasional lifting or moving of objects up to 50 lbs.

We are an Equal Opportunity Employer and maintain a drug-free workplace, including pre-employment substance abuse screenings.