Director of Front Office
Marriott, Washington, DC, United States
Additional Information
Job Number: 25000672
Job Category: Rooms & Guest Services Operations
Location: The Westin DC Downtown, 999 9th Street Northwest, Washington, District of Columbia, United States, 20001 VIEW ON MAP
Schedule: Full Time
Located Remotely? N
Position Type: Management
JOB SUMMARY
Responsible for all front office functions and staff as well as security staff functions. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Works to establish a safe and secure environment for all guests and associates. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area.
- OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business