Customer Service Representative Job at TEKsystems in Austin

TEKsystems is looking to hire several HYBRID CSRs for a large healthcare company out of Austin, TX!

**if you have 2+ years of call center experience + working with medical insurance, please send your most updated resume to rsison @ teksystems.com - interviews are first come, first serve, and offers will be out by Thursday, 01/09.**

Hours: Must be able to work between 6a-6p (you will not be able to pick your shift, but your manager will), and will be working one weekend every 6 weeks  – 3 days onsite out of the month, typically the first Tuesday, Wednesday, and Thursday and the rest of the month is fully remote.

Job Title: Hybrid CSR

Start date: 01/27 - must clear bg check + drug test

compliance

Must haves:

-              2 years of experience working with medical insurance + call center experience

-              Must have excellent customer service skills and comfortable enough to eventually a certain call volume

-              Strong attention to detail and must be able to multitask, and be computer literate, managing competing priorities, and good attitude overall; team player.

Job description:

• Will mainly take inbound calls to process PCP change requests, send member ID cards, explain to members how to log into the portal, as well as update member demographics.
• Report to the Manager of Business Development, you are responsible for handling a large volume of inbound and outbound calls related to health insurance in a timely manner, following call center scripts when handling different topics, identifying customer needs, clarifying information and assisting customers in the enrollment process using sales techniques, research, and providing solutions.
• Maintain records of conversations and results, meeting team and personal qualitative and quantitative targets.

Additional Skills & Qualifications

1-2 years of insurance sales, open enrollment, retention OR call center and sales experience

Experience with Marketplace enrollment highly preferred

1 – 2 years’ experience in a managed care setting preferred

Bilingual is preferred, but not required

Must have WIFI or ideally, the ability to be plugged in

Health insurance AND Call center = huge plus

Pay and Benefits

The pay range for this position is $20.00 - $20.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Austin,TX.

Application Deadline

This position will be accepting applications until Jan 9, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.