Service Desk Specialist

Service Desk SpecialistSalary$21.54 - $24.37 HourlyLocation Missoula, MTJob TypeRegular Full-time, 40 hours/weekJob Number2024-00542DepartmentTechnologyOpening Date12/05/2024Bargaining UnitMFPE-Federation of MIssoula County EmployeesWork SiteMissoula CountyScheduling/Hours of WorkFull time Monday through FridayDefinitionThis is a full-time opportunity with many benefits! As a Missoula County employee, you will be part of a team that is committed to positively impacting the community. The pay range for this position is $21.5395 - $24.3700 per hour, DOE. The Internal Services/Technology Department is seeking a SERVICE DESK SPECIALIST to join their team. This position provides frontline technical computer hardware and software application support to County departments and computer end users for the Technology Department. Details: Priority screening will begin on Thursday, December 19, 2024. It is in your best interest to apply by this date. Applications will continue to be accepted until an adequate applicant pool has been established, or the position has been filled.To Apply: •Please complete all sections of the online application, even if a resume is requested.•Please include with a complete application the following attachments: A letter of interest, a resume, and any relevant certifications if applicable.•Incomplete applications will be disqualified.•Complete job description available upon request to the Department of Human Resources.Representative Examples of WorkProvides support to internal computer end users by responding to telephone, email, and support portal requests for software and technical support in accordance with established ServiceDesk policies and procedures. Troubleshoots problems with computer systems, including hardware and software. Identifies solutions to work around issues that are under investigation or pending resolution. Researches issues, identifies solutions, and resolves end user’s problems; or escalates incidents or requests for service requiring more in-depth knowledge, or serious network/infrastructure problems to appropriate second tier support staff. Documents, tracks, and monitors problems to ensure a timely resolution. Records call resolutions in the ServiceDesk database. Prepares reports and correspondence as needed. Configures, installs, and updates desktops, laptops, peripherals, networks, and related software. Communicates with end users to ensure expectations are managed in relation to the Technology Department’s ability to respond and resolve problems.Minimum Qualifications•Requires an associate’s degree in computer technology or a certification from a recognized computer maintenance training program.•Requires one year of experience providing technical support in a network and application environment.•Special Qualifications: Must be able to pass a criminal background check conducted by the Missoula County Sheriff’s Department.•Applicants with two or more years of experience providing technical support in a network and application environment, may be considered without a degree/certifications.Physical/Environmental DemandsWork is commonly performed in an office setting. Requires light physical activity with occasional stooping, bending, climbing ladders and moderate lifting 21-50lbs.Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast’s paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula!Missoula County covers over 2,618 square miles of mountain lands varying in topography and climate from temperate river valleys to snow-capped peaks. Five large valleys and two major rivers wind through this mountainous region. Missoula County is large and diverse, featuring everything from the spectacular scenery of Clark Fork River running through town to lush ranches and a growing economy of small business. Skiers, outdoor enthusiasts, wildlife watchers, mothers and fathers, business owners, vacationers, fisherman, retirees, students, and many others have grown to love Missoula County's boundless opportunities.AgencyMissoula CountyAddress200 W BroadwayMissoula, Montana, 59802Phone406-258-4874Websitehttp://www.missoulacounty.us