Safety NetAccess, Inc.
IT Systems Administrator
Safety NetAccess, Inc., Westwood, Massachusetts, us, 02090
Job Description
Job Description
ESSENTIAL FUNCTIONS:
The System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation. This individual ensures that system hardware, operating systems, software, and related procedures adhere to organizational goals, enabling staff, and partners.
This individual will assist other teams, departments and individual users with technical issues. These activities include the definition of needs, benefits, and technical strategy; research & development within a project life cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions. Participation in projects is focused om identifying solutions, testing, documentation and ensuring timely and smooth deployments.
This individual is accountable for the following systems: Linux and Microsoft Windows systems that support SNA; Software-as-a-Service, desktops, laptops, and connected devices. Responsibilities on these systems include SA engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation.
SA Engineering and Provisioning
1. Engineering of SA-related solutions for various projects and operational needs.
2. Install new/rebuild servers and laptops. Configure hardware, peripherals, services, settings, user directories, storage, etc. in accordance with standards and project/operational requirements.
4. Develop and maintain installation and configuration procedures.
5. Contribute to and maintain system standards.
6. Research and recommend innovative, and automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
Operations and IT Support
1. User liaison and support/administration of corporate applications such financials, CRM, project management, and network device management
2. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
3. Perform regular security monitoring and testing to prevent and identify any possible security issues.
4. Monitor daily backup operations, ensuring all required file systems and data are successfully backed up to the appropriate media, recovery points are created, and recoveries are executed as necessary.
5. Create, change, and delete user accounts per requests.
6. Provide in-person or remote IT support for requests from various departments. Investigate and troubleshoot issues. Maintain request status in a ticketing system.
7. Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
Maintenance
1. Apply patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure/add new software and services as necessary.
2. Upgrade and configure software that supports projects or operational needs.
3. Maintain operational, configuration, or other procedures.
4. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
6. Maintain data center equipment.
KNOWLEDGE/SKILLS:
1. Bachelor (4-year) degree, with a technical major, such as engineering or computer science.
2. Systems Administration/System Engineer experience with PCs, Apple, UNIX, Microsoft Windows, Azure Active Directory, Office365, VMware, and AWS. Certifications preferred.
3. Four to six years of system administration experience.
COMPLEXITY/PROBLEM SOLVING:
1. Position deals with a variety of technical problems. The questions/issues may be complex and requires determination of which solution is the best.
RESPONSIBILITY/OVERSIGHT –FINANCIAL & SUPERVISORY:
1. Functions as an IT lead for Helpdesk technicians; responsibility for instruction, setting standards and explaining technical solutions.
2. No direct budget responsibility. Interpret and understand software licensing costs.
**COMMUNICATIONS/INTERPERSONAL CONTACTS:
**1. Interpret and/or discuss information with others which involves terminology or concepts not familiar to people; provide clear, understandable advice and recommend actions involving complex issues. Resolve problems within established practices.
2. Provides occasional guidance, most of which is technical.
WORKING CONDITIONS/PHYSICAL EFFORT:
1. Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.
2. No regular travel required.
3. Onsite presence, 5 days per week, Mon-Fri 8:30-5:30, occasional off-hours work via remote access. Occasional datacenter visits.
4. Predominantly working in a business office environment. Some periods of time may be spent in a computer room and communications equipment spaces for installation, testing, and troubleshooting. Some work (less than 5%) requires moving and lifting of comput
ESSENTIAL FUNCTIONS:
The System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation. This individual ensures that system hardware, operating systems, software, and related procedures adhere to organizational goals, enabling staff, and partners.
This individual will assist other teams, departments and individual users with technical issues. These activities include the definition of needs, benefits, and technical strategy; research & development within a project life cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions. Participation in projects is focused om identifying solutions, testing, documentation and ensuring timely and smooth deployments.
This individual is accountable for the following systems: Linux and Microsoft Windows systems that support SNA; Software-as-a-Service, desktops, laptops, and connected devices. Responsibilities on these systems include SA engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation.
SA Engineering and Provisioning
1. Engineering of SA-related solutions for various projects and operational needs.
2. Install new/rebuild servers and laptops. Configure hardware, peripherals, services, settings, user directories, storage, etc. in accordance with standards and project/operational requirements.
4. Develop and maintain installation and configuration procedures.
5. Contribute to and maintain system standards.
6. Research and recommend innovative, and automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
Operations and IT Support
1. User liaison and support/administration of corporate applications such financials, CRM, project management, and network device management
2. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
3. Perform regular security monitoring and testing to prevent and identify any possible security issues.
4. Monitor daily backup operations, ensuring all required file systems and data are successfully backed up to the appropriate media, recovery points are created, and recoveries are executed as necessary.
5. Create, change, and delete user accounts per requests.
6. Provide in-person or remote IT support for requests from various departments. Investigate and troubleshoot issues. Maintain request status in a ticketing system.
7. Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
Maintenance
1. Apply patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure/add new software and services as necessary.
2. Upgrade and configure software that supports projects or operational needs.
3. Maintain operational, configuration, or other procedures.
4. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
6. Maintain data center equipment.
KNOWLEDGE/SKILLS:
1. Bachelor (4-year) degree, with a technical major, such as engineering or computer science.
2. Systems Administration/System Engineer experience with PCs, Apple, UNIX, Microsoft Windows, Azure Active Directory, Office365, VMware, and AWS. Certifications preferred.
3. Four to six years of system administration experience.
COMPLEXITY/PROBLEM SOLVING:
1. Position deals with a variety of technical problems. The questions/issues may be complex and requires determination of which solution is the best.
RESPONSIBILITY/OVERSIGHT –FINANCIAL & SUPERVISORY:
1. Functions as an IT lead for Helpdesk technicians; responsibility for instruction, setting standards and explaining technical solutions.
2. No direct budget responsibility. Interpret and understand software licensing costs.
**COMMUNICATIONS/INTERPERSONAL CONTACTS:
**1. Interpret and/or discuss information with others which involves terminology or concepts not familiar to people; provide clear, understandable advice and recommend actions involving complex issues. Resolve problems within established practices.
2. Provides occasional guidance, most of which is technical.
WORKING CONDITIONS/PHYSICAL EFFORT:
1. Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.
2. No regular travel required.
3. Onsite presence, 5 days per week, Mon-Fri 8:30-5:30, occasional off-hours work via remote access. Occasional datacenter visits.
4. Predominantly working in a business office environment. Some periods of time may be spent in a computer room and communications equipment spaces for installation, testing, and troubleshooting. Some work (less than 5%) requires moving and lifting of comput