Global Product Support Engineer

Benefits:

401(k)

401(k) matching

Flexible schedule

Health insurance

Paid time off

Qualifications:

Bachelor or Master degree in Engineering or Computer Science.

3 to 8 years + Product Support Engineer Experience

Field Engineer in Machinery or Semiconductors experience

Repair, debug complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems experience

Technical support for field engineers, technicians, and product support personnel

Diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment experience

Responsibilities:

Provides technical support to field engineers, technicians, and product support personnel

Responds to situations where first-line product support has failed Reports design, reliability and maintenance problems or bugs to design engineering/software engineering

Customer installation and training involvement

Provides support to customer/users where the product is highly technical or sophisticated in nature