Case Manager

The Case Manager provides youth-centered, trauma-informed case management services for eight to twelve LGBTQIA2S+ individuals ages 18 to 24 who live in The Wanda Alston Foundation’s transitional living program. The Case Manager relies on clinical skills to develop and track individual service and treatment plans for each client. The case manager addresses client needs such as connecting youth with medical and mental health services, accessing public benefits and community resources, developing budgeting skills, and connecting youth with permanent and stable housing. The Case Manager works with housing monitors who staff the facility on a 24/7 basis to implement programming and assist clients in meeting their treatment plan goals. The Case Manager reports to the Operations Manager. Tasks include, but are not limited to: Develop and implement service and treatment plans for each client while prioritizing the goal of obtaining and achieving independent living Assist clients in need of obtaining benefits, entitlements, and other legal services Provide crisis intervention services if needed and referrals for psychiatric assessment Coordination of care with service providers including medical, mental health, substance abuse, and other supportive services Provide on-call support on a rotating basis with other on-call leadership team members Respond to emergencies, call-outs, etc. Weekly in-person case management services for each resident Develop and maintain of community partnerships to provide superior services Facilitate group life skills trainings with clients Ongoing assessment and adjustment of services provided in collaboration with other staff and community partners Accurate and timely documentation and reporting of services through HMIS (Homeless Management Information System) Maintain a high level of confidentiality and integrity when handling client information Desired Skills and Qualifications: Required: Bachelor’s degree in Psychology, Social Work, Psychology, Sociology, Counseling, or related service/science or healthcare plus a minimum of two years of relevant human service, social services, or case management experience A current and active DC License required for candidates with a Master’s Degrees in Counseling, Social Work or Marriage & Family therapy Experience with Homeless Management Information System (HMIS) or comparable system Knowledge of case management documentation and record keeping Experience working closely with LGBTQIA2S+ young adults Experience working in transitional living programs or similar housing program Knowledge of substance abuse/recovery, family systems, medical and mental health treatment Self-starter who can multitask and efficiently prioritize tasks Sensitivity to the needs and challenges of LGBTQIA2S+ young adults experiencing homelessness, at risk for homelessness, or those who have experience trauma Knowledge of community (Washington, DC metro area) providers and resources including LGBTQIA2S+ health care, mental health care, housing, employment, social and needs based services, transportation, and educational resources Excellent interpersonal and written communication skills Excellent organizational and time management skills Must be able to exercise patience and understanding even in escalated or crisis situations The Wanda Alston Foundation is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law. This employer participates in E-Verify. To learn more about E-Verify, including your rights and responsibilities, visit: www.dhs.gov/E-Verify/